Select Portfolio Servicing Customer Service Issues

I need to inform the short sale lender about requiring an extension. The buyer's loan has been funded; they have signed all documents, and now we are waiting for the closing funds from the loan. Unfortunately, we will only receive their funding wire on Monday the 13th, as today's wire cutoff time has passed. The lender has assured me that their funds have been requested already and we should have them in our bank account when we open on the 13th.

I am experiencing significant stress due to my ongoing mortgage adjustment process. I initiated the procedures in November of [redacted], but I am still awaiting a resolution. Despite being informed that all foreclosure proceedings were halted while my file was being reconsidered post a refinance offer, I continue to face financial strain through no fault of my own. Contact attempts with my underwriter, Ava, have been fruitless, as I struggle with verbal communication due to my disability from cancer. I have reached out via email and live chat in hopes of resolving the lack of lender support and payment issues. This prolonged situation is severely impacting my health, compounding my existing anxiety and depression. The lack of response from the company has only added to my distress. I am seeking guidance on how to alleviate this situation and put an end to this unsettling experience.