Sega Customer Service Issues

I bought an $8.99 pack and another for $2.99 for my 5-year-old, who plays the game regularly. Unfortunately, he accidentally deleted the game, and when he downloaded it again, he lost all the characters I had purchased for him. I never encountered this issue with other games on Google Play; usually, everything is restored after re-downloading. I was surprised that the items couldn't be restored and only found out when I tried to push the restore purchases button. It would be helpful if this information was mentioned before making a purchase. I don't need a refund, I simply want the characters restored. I have the receipts for my purchases. Given the nature of the game being for children, I hope this matter can be resolved promptly. I intended to buy more to unlock additional characters, so I hope this can be fixed soon. Thank you, Nicole G.

I have a Sega Mega Drive Flashback Classic [redacted] HD game console, and I'm struggling to pair the controllers. When I turn it on, the screen shows text like this: Top: FB3680_EU_002 REVISION-[redacted]-07-05-03:33:04 (HOST) Right: DDR CLK: [redacted]00 CW0881:OK SD CARD CHANNEL CARTRIDGE Left: U RW XYZ L R MU D ST ABC MU U XYZ L R D ST ABC Bottom: PRESS D+A TO START SD CARD TEST

Hello. I am looking for information on whether the House of the Dead 4 arcade version is available for download now or in the near future. Can you please provide details on its release date and how to download it? I am not familiar with gaming, so any assistance in this matter would be greatly appreciated. Thank you. C Ferry

Hello SEGA, I am an avid collector of Sega Master System games and I am interested in acquiring complete versions with manuals, box cover art, cartridge stickers, and replacement boxes. Sometimes, the quality of these items is not up to standard, but I would like to revitalize my collection by creating new versions. I suggest offering scanned manuals for download and encouraging fans to create physical copies through printing and cutting. The same concept could apply to box art covers and the often overlooked cartridge stickers. To ensure authenticity, a second print watermark could distinguish reprints from originals. I propose that SEGA considers reissuing game manuals, stickers, and cover art for the Master System and other SEGA consoles. Alternatively, providing high-quality images on your website for fans to print at their discretion could cater to the growing retro gaming community. This initiative could not only satisfy collectors but also contribute to the company's success. I believe there is a promising market for these items, and an official SEGA release would be warmly welcomed. Let's restore those incomplete game collections! Happy gaming, Simon

I purchased a Sega Homestar Original planetarium approximately two years ago. Unfortunately, the bulb burnt out after only two months. After waiting about a year and a half, I bought another one, but this time the motor stopped working after three months. I am interested in getting either a Homestar or a similar model. I am willing to pay the price difference to upgrade to the Flux model from the Original. If necessary, I can send back both planetariums. Just let me know the address where I should mail them.

I have encountered an issue with receiving the themes and avatars from Persona 5 Royal. To obtain these digital items, players need to earn specific in-game trophies. The first set of trophies grants themes for characters like The Protagonist and Ryuji Sakamoto. Subsequent trophies unlock themes for other characters like Haru Okumura and Goro Akechi. However, despite obtaining the required trophies, I have not yet received the email containing the themes and avatars. I have contacted PlayStation support, and after speaking with them in a live chat, they suggested reaching out to Sega for assistance. It has been 14 days since I completed the necessary tasks, and I am still missing the themes and avatars in my email inbox. I would appreciate any help in resolving this issue.

I am experiencing an issue with receiving the themes and avatars from the game Persona * Royal. The process involves earning trophies in the game to unlock them. I have earned the first three trophies required, but I have not received an email from PlayStation with the themes and avatars as expected. The trophies are "Castle of Lust: Seized" for "The Protagonist," "Ryuji Sakamoto," "Ann Takamaki," and "Morgana," "Pyramid of Wrath: Plundered" for "Yusuke Kitagawa," "Makoto Niijima," and "Futaba Sakura," and "The Thorough Trickster" for "Haru Okumura," "Goro Akechi," and "Kasumi Yoshizawa." I have already contacted PlayStation through live chat, and they suggested reaching out to Sega for assistance. However, Sega has not provided me with the avatars and themes. I would appreciate any help in resolving this issue.

I am currently having an issue with the implementation of the new PSO2 update. The update is being treated like a completely different game, which has restricted access for players like me who are not interested. I suggest allocating a few servers specifically for the legacy PSO2. It would be beneficial to release updates as separate products moving forward, similar to other companies. It's important to remember that this issue is common in open-world games, and SEGA should not consider themselves unique in this regard.

When I try to redeem the Adventurer’s Treasure Box code for Sonic Frontiers on the Nintendo Switch, I keep getting error code 2[redacted]. The message says the item linked to the code I entered is not available and advises me to check the release date to try again later if the product isn't out yet. Sonic Frontiers is already released, and I can play the game without any issues.

Hello Sega team, I am experiencing an issue with my account. Recently, I accidentally linked a second Google Play account to my main one and am now unable to sign in. Although I do not have access to this account, I do remember the password, my nickname, and can provide the last transaction ID I made. Is there a way for me to regain access to my account under these circumstances? It has been six months since I started using it, and all my data is there. I have tried following the articles on your website without success. Could you please connect me with a live operator for assistance instead of an automated bot? Thank you for your help in advance.

I've heard rumors that Sega has acquired Rovio. I'm unsure who is currently overseeing "Angry Birds 2," but whoever it is seems to be negatively impacting the game. I'm close to quitting due to what appears to be excessive cheating and alterations to the bird dynamics. Winning is seemingly only possible by making purchases. Many players are voicing their grievances on Facebook. If Rovio is indeed managing the game, it seems they are actively harming it. I urge for intervention before it's too late. Dismissing the employees responsible for these changes may be the only solution. The amount of cheating is overwhelming. It's crucial to hire developers dedicated to maintaining the game's integrity, rather than solely focused on profits.