Secura Insurance Company Customer Service Issues

While on vacation at Glenwood Hot Springs Resort in Colorado on July 21, [redacted], my wife sustained significant injuries on a water slide at the facility. This led to her being transported by EMT ambulance to Glenwood Springs Valley View hospital for urgent treatment. I have incurred over $[redacted] in expenses to cover medical bills at the hospital and subsequent treatments. An attorney has identified Secura Insurance as the insurance provider for the resort. I am seeking assistance in addressing these medical costs by initiating a claim with Glenwood Hot Springs Resort's insurance. I can be reached via email or phone at [redacted].