Samsung (UK) Customer Service Issues

Dear Samsung Management, I, Syed Jahanzeb Raza, a representative of The Wah Trading UK Ltd. Company & TEC TEL GSM in Spain, have been trying to contact your sites from Karachi, Pakistan, and globally. Unfortunately, it seems challenging to connect with a SAMSUNG factory through your websites. I am interested in placing "Pre-Booking" orders for "Service Packs" directly with your Factory and would like to establish a smooth ongoing process. We also have three other companies in Belgium, UK, and Dubai (with a Turkish company in the works). Please assist us in establishing contact with your Factory’s Sales department for current and future Pre-Booking orders. Delivery to Spain, Belgium, or the UK is acceptable. I appreciate your prompt response in advance, even though I am not very hopeful. Thank you and best regards, Syed Jahanzeb Raza Cell #: [redacted] WhatsApp #: [redacted] Skype: meetbuddy3 Email: [redacted]

Dear Samsung Management, I, Syed Jahanzeb Raza, representing The Wah Trading UK Ltd. Company & TEC TEL GSM in Spain, have been browsing all your sites from Pakistan and globally. It appears your sites are not designed to allow clients to easily reach a Samsung factory. I urgently need to place "Pre-Booking" orders for "Service Pack" directly with the Samsung Factory. We also have businesses in Belgium, the UK, and Dubai (a Turkish Company is forthcoming). Please facilitate a direct connection with your Factory's Sales department for current and future pre-booking orders. Contact through live chat with a representative has been challenging. Delivery in Spain, Belgium, or UK is acceptable. I look forward to your prompt response. Thank you, Syed Jahanzeb Raza Cell #: +92-[redacted] WhatsApp #: +92-[redacted] Skype: meetbuddy3 [redacted]

Dear Samsung Management, I, Syed Jahanzeb Raza, a representative of The Wah Trading UK Ltd. Company and TEC TEL GSM incorporated in Spain, have been browsing your global and Pakistan sites. It appears challenging for clients to reach a SAMSUNG factory from the information available. I am interested in placing "Pre-Booking" orders for "Service Packs" directly with the SAMSUNG Factory. We also have companies in Belgium, the UK, and Dubai (with a Turkish company forthcoming). I kindly request a seamless connection with your Factory’s Sales department for current and future orders. We can arrange delivery to Spain, Belgium, or the UK. Looking forward to your prompt response. Best regards, Syed Jahanzeb Raza

Hello, my name is Derrick Harmer. I am using a Galaxy J5 SM-J530F with serial number R58K83VNJOL. It runs on Android 8.1.0 with Kernel 3.8.14-[redacted]2xx. To expand the storage, I have added a 32 GB SD card due to the limited 16GB internal memory. However, I am struggling to move apps and photos to the SD card. I have managed to transfer a few photos in the past but am unsure how to repeat the process. Could someone please provide me with instructions via email on how to transfer data between storage and memory, and how to check the contents of the SD card? I would like to make sure of what items have been successfully moved. Regards, Derrick Harmer

The magnets used to secure the S Pen seem inadequate as it easily falls off the back of the Tab. I suggest considering an alternative solution like a stick-on cover tailored to fit precisely for easy removal of the pen. Another idea is to create a full-length add-on cover with a pop-up clip to prevent the pen from slipping out. Adding some faux fur inside the pen clip might help keep it from moving or making noise. Do you think any of these suggestions would work well? I'd appreciate your feedback. - B.C. Email: [redacted]

My partner and I placed an order for a Samsung S20 FE and S21 on June 6th with delivery scheduled for the following Tuesday through DPD. However, the delivery date came and went without any communication from Samsung. We reached out to customer service about the delay and were informed that the items would arrive on the 15th. We spoke with an unprofessional and rude agent named Sidney on the phone. Despite requesting to speak to another agent multiple times, we were placed on hold for over 30 minutes each time and never transferred. After being on the phone for over an hour, Sidney eventually offered us a £50 voucher each. Throughout the call, there were periods of silence and background laughter from Sidney. We asked to have the amount deducted from our orders instead of receiving vouchers due to the poor service and lack of communication. Despite Sidney promising to email us the details immediately after the call, we have yet to receive any communication. The level of customer service we received was highly disappointing, especially from a reputable company like Samsung.

Hello, I recently signed a new contract with O2 on August 14th, after being their customer for a decade. On July 23rd, my phone charger melted while charging, prompting me to contact O2. They mentioned it was under warranty and could be repaired or replaced. After sending the phone back on August 6th, I received an email on August 10th stating there was liquid damage to the charging port, not covered under the warranty, and repair would cost £80.08. Despite the phone never being near water and always kept in a protective case, I was dissatisfied. After speaking with Richard from O2 who suggested an inspection with Samsung, I decided to contact Samsung UK directly. I spoke with Sadik from Samsung on August 13th about a doorstep repair, but the booking process was unclear as promised email confirmation was not received by August 14th. I am now considering dealing with Samsung UK directly. Thanks, Becky.

Dear Customer Service, I am reaching out regarding the washing machine my son ordered for us, the [redacted] Series 6 AddWash and Auto Dose Washing Machine, model number WW90T684DLH/S1, with the order number UK[redacted][redacted]. We opted for installation which took place on 2 Nov. Post-installation, my wife noticed watermarks on the door and drum, as well as black marks near the bottom of the machine. This leads us to suspect that the unit might not be brand new. We would appreciate an on-site check to confirm its status. Additionally, could you please confirm the number of shipping bolts intended to come with this product? Thank you for your attention and assistance. Warm regards, Philip C.

I have a 12-month-old television worth £[redacted] that has needed repairs twice for the same issue since I bought it. I've been trying to reach out to Samsung to discuss my complaint and hopefully get a new television because I'm concerned it might break down again. Despite my numerous attempts to contact them, I've only been informed through phone calls and emails that I am on a call back list. It has been a week, and I have yet to receive a call back.

Good morning, I am Ancil from Trinidad and Tobago. Recently, I have been receiving messages from an individual who claims to be part of Samsung's promotion division stating that I have won $80,[redacted] in a promotion. This person has been contacting me from various numbers and has even sent me a video showing money in a briefcase in an office with someone signing papers. In order to claim my prize, I am being asked to send money to receive a gift card worth around $1,[redacted]. Additionally, they mentioned I will receive a phone and a t-shirt. The messages are persistent, and I am unsure if this is a serious fraud scheme. I would appreciate your assistance in this matter. Thank you in advance, Ancil M.

Hello, I own a Samsung Galaxy S10 and have encountered an issue with the Gear VR service notification. Despite reaching out to Samsung customer service and enduring a long call where I repeatedly explained my problem after they asked various safety questions, I became frustrated and hung up. The notification regarding the end of technical support from Oculus keeps appearing when I turn on my phone, prompting me to remove VR apps due to the one UI4 app. However, I am unsure of what these apps are and when I attempt to cancel the notification, it deletes my Facebook Messenger app without affecting Facebook itself. I do not use a smartwatch or any other device. I have been dealing with this problem for around four months. I hope this description provides enough information for assistance. Thank you.

I purchased a 43-inch TV model UE43TU8507UXXU from Currys on 26/11/[redacted]. In February [redacted], I noticed a jagged thread-like line on the screen. Despite reporting the issue to customer services, they claimed it was due to damage and provided a repair company phone number. I was told about a 'one-time out of warranty free repair' in an email, suggesting the problem was recognized, but this was overruled. I am disappointed in Samsung as a TV should not develop such a fault after 14 months, making it easy for the company to rely on the 12-month warranty. The progressive fault could have begun during the warranty period but was not apparent. The issue is most noticeable in HD, with additional lines appearing over time. This seems to be a manufacturing fault that should be acknowledged. If our appliances are expected to fail after 14 months, why would we choose Samsung in the future? Dissatisfied, E. McLaughlin

I bought a 65" curved TV from Samsung online and immediately discovered a screen issue upon setting it up. After verification by a technician, Samsung agreed to replace the screen. However, we lacked the original box, which Samsung said the courier would provide. Despite four failed attempts to collect the TV due to the missing box, the courier now claims it's Samsung's responsibility. Samsung offered a mere £20 voucher instead of a refund, leaving me with a defective TV and no return options.

I have had to repeat the same issue multiple times and it's frustrating. I'm waiting for a refund for a device that Samsung claims has a blacklisted IMEI and has been destroyed. I traded in my Samsung S205gG with an invoice to purchase a ZFlip, returned it in September [redacted], and received a refund in October [redacted]. However, I'm still waiting for the refund for my trade-in device, which I was initially told in August [redacted] had been sold but now I'm being told it was destroyed. This points to poor customer service despite Samsung's claims on their website. I've been emailing and calling Samsung UK for the past 8 months with no resolution. I hope to hear from you soon regarding my refund before seeking legal action. The IMEI is not blacklisted as I bought the device from Samsung.co.uk. I urge you to address this matter properly instead of shifting blame to me. If this isn't resolved, I will share my experience on social media to alert others about the poor service and 8-month refund delay. Please contact me promptly. Regards, A.

The Samsung S21 has been nothing but trouble for me. I've had a year full of issues with it. My phone provider has swapped my SIM card three times in the past year and exhausted all troubleshooting options. Finally, they suggested there must be an issue with the phone itself, and they were correct as it had a factory defect. Unfortunately, Samsung refused to fix it, leaving me frustrated. It's disappointing how they treat their customers. Beware of Samsung's unreliable products before making a purchase.

Hello, I came across an offer online for a 6-month Disney Plus subscription for £8.57 on a website called Gamivo. After purchasing the code, I discovered it may be a Samsung promotional code acquired through a system glitch. I'm unsure if I should use it since I didn't buy a new phone from Samsung directly. Could you clarify if it's acceptable for me to continue using the code I obtained from Gamivo for Disney Plus? The code in question is W3S5KE. If this message isn't directed to the appropriate Samsung department, please redirect it accordingly. You can reach me at [redacted] Thanks, Raj.

I purchased a Samsung Galaxy A53 5G from the Samsung store in One Canada Square in August [redacted]. Yesterday, on March 24, [redacted], the screen suddenly went black without any unusual actions on my part. While coming home from work, I tried to turn on my phone as usual. Uncertain if it was on, I realized it was after hearing someone try to call and receiving new emails. Unable to reach Samsung directly, I searched for their customer service on a friend's laptop and connected with their technical support. After performing troubleshooting steps, the technician suggested an incompatible charger might be causing the issue, despite me using a charger recommended for my model. Following a two-hour conversation, the technician abruptly disconnected and referred me back to the queue for further assistance, leaving me frustrated and unable to resolve the problem. With a seven-month-old phone, I feel Samsung is not providing adequate support for a fault that has arisen. I enjoy the phone but am considering returning it for a refund and opting for a more dependable brand due to this unresolved situation impacting my ability to stay in touch with work and family.

My Samsung phone got locked on 04 May [redacted] by Samsung UK with a message stating it was reported lost, stolen, or undelivered. I have contacted customer service, but they are awaiting confirmation from the Trade-In department regarding the phone I sent on 17th March using the provided packaging and label. I purchased this phone for my son, who relies on it for navigation to his school located far away. Without the phone, he's having difficulty reaching school on time.

Order Number: UK[redacted][redacted] I recently bought a fridge freezer from the Samsung website and arranged for delivery this morning between 7 - 12 a.m. However, after calling this morning to confirm the delivery time due to not receiving a text, I was informed that the delivery is postponed until tomorrow at 7 p.m. Despite both my husband and I taking the day off work unnecessarily, my husband won't be present for the delivery tomorrow when he needs to remove the doors to install the product in the kitchen. The lack of communication regarding this change until I called is frustrating. When I contacted the complaints team, I received unsatisfactory service and was advised to call the delivery team. Samsung's response has left me very disappointed and stressed as I currently lack a fridge freezer. When I requested the complaints email address, I was simply directed to look it up online, which I find to be inadequate customer service from Samsung.

I am disappointed by the service I received from your company since the day I made the booking. I originally booked on August 11th for £[redacted]. The booking was rescheduled to September 26th, [redacted], without my input due to parts availability issues. The technician arrived at my customer's house while I was at work and behaved unprofessionally, causing damage to the back screen during the repair. This behavior is unacceptable, especially representing a company like Samsung. The technician then proceeded to act erratically and loudly in public view. I expect my phone to be repaired before September 29th at 3 pm due to my travel plans being disrupted by this incident. I demand a response from a senior staff member within 12 hours or I will escalate this matter further. - Nebenzial McLean.