Saks Fifth Avenue Customer Service Issues

I reside in Tucson and bought a Ralph Lauren sweater for my infant nephew in CT, planning to see him at Christmas in FL. Due to an emergency, I had to cancel my FL trip, so the sweater is in AZ. They are soon leaving FL for CT by car, which may take days. I requested a more extended return period from customer service as a precaution. I would appreciate at least a 30-day allowance from their return to Fairfield to address any sizing or duplicate gift issues. My name is Constance Graham, and the order number is #[redacted]04. I've received numerous emails and wish to stop receiving ads. Please offer a reasonable return window for my nephew and his spouse, Mr. and Mrs. Graham Allen, located at [redacted] Fieldcrest Road, Fairfield CT [redacted]. Contact me via email or phone. Thank you.

I am sharing about my shopping experience at Saks in Bal Harbour. Recently, I purchased a dress for a wedding worth over $[redacted]. During checkout, the staff member accidentally stepped on the dress before wrapping it in tissue paper instead of hanging it with plastic. He mentioned honoring a price adjustment if it dropped. I received a $[redacted] off mail offer for a $[redacted] purchase, but the manager was unaware of the promotion on the second floor today, which expires tomorrow. While trying to buy a replacement lipstick in Dior, no staff was in the department, and the assistant chewed gum throughout. Also, I discovered my $50 gift card from the dress purchase expired on August 4th. Despite my past purchases like an MCM wallet, La Prairie products, and clothes, I feel disappointed. The customer service needs improvement; although there are a few pleasant staff on the second floor like Tatiana from La Prairie. As a hardworking individual, I might reconsider shopping at Bloomingdale's instead of Saks in the future.

Regarding Order #[redacted]58, I returned the Eileen Fisher Organic Linen Ankle Jumpsuit (Black, size Small) because it was too large. I dropped it off at the USPS in El Verano, CA [redacted] on 08/24/20. However, I have not received the $[redacted].05 credit back to my Amex card. This is my second follow-up. Can you please let me know when I can expect to receive this credit? Thank you.

I recently placed an order using a promo code for new customers that promised a 10% discount and free shipping. After the promo code didn't work online, I contacted Customer Service and spoke with Valerie. She assured me she could manually apply the promo if I ordered over the phone and mentioned that the receipt would be auto-generated upon order processing. However, I later received the invoice with the shipping fee included. I contacted Customer Service again the next day and spoke with Juan, who reiterated that the shipping charge would not apply. I hope that both customer service representatives will address this issue promptly. I wanted to document my experience with Saks and kindly request a refund for the $7.50 shipping charge plus tax to be credited back to my card. Thank you.

I had trouble applying a promo code online for a new customer discount and free shipping. Customer Service representative Valerie assured me she could manually add the code if I placed the order by phone. I requested an email receipt, but she explained it would be generated upon order processing. After receiving the order confirmation with a shipping fee, I contacted Customer Service again and spoke with Juan, who confirmed I shouldn't be charged for shipping. I trust that both representatives will address the issue as discussed. I am sharing this to document my interaction with Saks. My request is for a refund of the $7.50 shipping fee plus tax to be applied to my credit card.

I recently received a bag I purchased online, but it's larger than I expected. I've ordered a smaller size and plan to return the bigger one. I noticed the price tag on the bag has a different price than what I paid online. I'm worried that I might not get a refund for the correct amount and concerned that the smaller bag I ordered might be the same as the larger one I already have, as their prices are similar.

Hello, I am feeling extremely upset about an order I placed for over $[redacted]. During Black Friday, there was a code offering a $[redacted] gift card, which I used on an order but canceled it due to a wrong shoe size. When I tried to place the corrected order on the 28th, the code was not working, even though it was not expired until the 29th. My order number is [redacted]57, and I opened a case about this issue with case number [redacted]8. I am disappointed that no one has reached out to me yet. Thank you, Abigail.

My husband bought a pair of Christian Louboutin shoes at Saks Fifth Avenue in Atlanta, but they are too small. I spoke with someone at the store about ordering a larger size, but it wasn't done. I was told the Houston store had my size, but they don't accept Saks returns. When I tried calling Customer Service, I had trouble communicating and couldn't get help. The customer service rep couldn't reach the store, and I need to speak with a shoe department manager to exchange the shoes for the right size.

Dear Customer Service Director, I am writing to express my disappointment with the service I received at Saks Fifth Avenue in Chicago. I had found a great deal online for a Balenciaga top and pants set (order #[redacted]35), but needed a smaller size for the pants. Despite being told an exchange was impossible by an associate named Itzayana, she processed a return and assured me she would order the correct size and notify me when it shipped. However, a week later, I discovered the order had been canceled without notice. When I approached the manager, Liz, for assistance, she was unhelpful and unsympathetic to my situation. I believe it is essential for this feedback to be escalated to the appropriate individual within your organization for resolution. As a nurse, my time is valuable, and I expect better customer service standards from such a renowned retailer like Saks Fifth Avenue. I look forward to hearing from you with a proposed solution. Sincerely, A.L.

Hello, I received a gift from my daughter, Marie Kilroy, last year that was out of stock. I visited NYC in March planning to exchange it, but the pandemic changed our plans. I'm trying to reorder the item now and update my shipping address. Can anyone assist with this issue? Thank you. - Nadine Jacobson This is the email content I received: You accepted a gift from Marie Kilroy Your order will be shipped soon Gift box Ship to: Nadine Jacobson [redacted] Cheney Hwy. Ste. [redacted]-[redacted], Titusville, FL [redacted] Shipping method: Standard Delivery Gift accepted on Dec 10, [redacted], view order number CHECK GIFT STATUS Product image: Sofia Cashmere Knitted Cashmere Mini Travel Set Color: Charcoal

I made a purchase on 12/19/[redacted] and chose 2-day shipping to receive it before Christmas. However, there have been issues with the shipping which have been acknowledged by the website and Shoprunner. Numerous calls have been made to try and resolve the situation. Despite previous assurances from multiple Saks representatives that turned out to be false, there has been no progress. My order, placed 7 days ago, still hasn't been handed over to FedEx for delivery. Saks has admitted their errors but hasn't taken any corrective actions. I am currently on a call with Saks, which has been frustrating due to language barriers. I am upset that I was charged $[redacted] for the item and Saks has refused to provide a refund. After being on hold for almost an hour, the call suddenly disconnected.

I am Karen Branch. I made an online purchase that needed a signature upon delivery, but I didn't receive the package. I contacted Saks multiple times about the issue. Despite explaining that I did not sign for the package due to FedEx rules during Covid-19, the claims were denied as the carrier had signed for it. I submitted evidence and even a video of the carrier confirming this. The last representative I spoke with on 2/27/21, Ms. Sofia Hernandez, was understanding and promised a refund. I provided additional information, such as data from the NYTimes on package thefts. This has been a very stressful and upsetting experience dealing with Saks.

I placed an order for a blouse from 'Johnny Was' a few months back. Initially, the item was out of stock, but I was assured it would be sent once it was available again. After several months passed, I contacted customer service twice on 3/12/21 due to conflicting information. During the first call, Lloyd mentioned that the order was set for shipping. However, Franco later instructed me to check back this week for an update. Today, I received an automated message indicating the order is ready for shipping. Yet, I couldn't successfully input my number ([redacted]) for tracking updates despite multiple attempts. I would appreciate a confirmation of the order status and the tracking number. I've received contradictory responses in the past about the availability of the item. Order # [redacted]75.

Dear Saks Fifth Avenue Off 5th Customer Service, I, Margaret A., have been a loyal customer of Saks for a long time. My family and I have always enjoyed shopping at your stores for shoes, clothes, gifts, and accessories. Recently, I had a disappointing experience with purchasing two pairs of shoes that gave me blisters. When I tried to return them at the Orange location outlet, the manager refused due to being two days past the 30-day return policy. Despite explaining that I had been exposed to COVID and was being cautious, the manager was unresponsive to my situation and even suggested I donate the shoes after seeing the blisters. Given the current situation, I expected more understanding and flexibility in the return policy, especially from a high-end store like Saks. I kindly request a full refund to rectify this experience so that I can continue to be a happy shopper at your store. Thank you for your attention. Margaret

This morning at around 8 am, I noticed four transactions on my card from your Saks Fifth Avenue department store. The store isn't even open that early, so I'm concerned about someone using my personal information. I don't know what they bought, but I can see the transactions through my email on Cash App, which uses the same email. I need to speak with someone from the corporate or fraud department to understand what was purchased and how - whether it was with a debit or credit card, as I had my own card with me when the emails started coming in.

Dear Support Team, I am writing to request your email address so that I can provide detailed feedback on a recent shoe purchase. After buying a pair of shoes a week ago, I noticed that an element came off before wearing them to a wedding due to a dress code. This marks the fifth pair of shoes purchased from your store in the last month. Despite explaining the situation at the store, the customer service treatment was disappointing. I am not looking to return the shoes but seeking a solution since they were damaged before use. This experience has greatly impacted my willingness to continue shopping at your store, especially with plans to visit your New York location next week. I hope for a reconsideration of the customer service approach and a resolution to restore my confidence in shopping with you. Thank you. Best regards, Coco V.

I attempted to contact customer service by phone to inquire about expediting my order. Unfortunately, I was unable to speak with an agent as my order was inadvertently returned when I pressed "return." I did not intend for this to happen; I simply wish to receive my order sooner. Additionally, I registered for Roadrunner, but it did not apply to my purchase. The order number in question is [redacted]94. Kindly ensure that my order continues to be processed as intended. Your prompt attention to this matter is appreciated. I have not yet received an email confirmation regarding this transaction. Thank you, Lorraine L.

I was disappointed with the customer service I received on 12/21/21 at Saks in the Valentino department at 6:45 pm. I bought a handbag, and the salesperson simply placed it in a bag without using a dust bag or the customizing box. I had to request this extra service as she appeared too busy to assist me. As a loyal customer of Saks, this experience left me feeling quite displeased. It appears that I need to fit a certain profile to receive proper service at your department. - H.

I returned 7 items but only received a refund for 5. This problem has been ongoing for over a month, and despite contacting their call center multiple times, there has been no resolution. They always mention reaching out to the warehouse to find the missing items but never follow up, even after providing my email and following up consistently. I only seek a refund for the 2 items that were not reimbursed.

Regarding Case #[redacted]7 about the return and refund. I shipped an item back to SAKs and it was received on Dec 24, [redacted]. However, I have yet to receive my refund. Despite multiple attempts to contact customer service, I have been put on long holds and informed that no managers are available. I was promised a callback within 24-48 hours, but it has been over a month with no communication. I feel frustrated by the lack of help and resolution. I urge someone to reach out to me promptly, provide answers, and process my $[redacted].31 refund for the returned item. I have cooperated swiftly, and it is unfair to withhold my refund without proper communication. I expect a prompt response regarding the status of my refund.