Runners World Magazine Customer Service Issues

I purchased a subscription to Runner's World for my son in December. Despite receiving a welcoming email from Bill Strickland with promises of exciting content and community engagement, my son has yet to receive any magazine issues. I am disappointed by this delay and would appreciate a prompt explanation and resolution to ensure my son receives the subscription he was gifted. The subscription details are as follows: Subscriber: Mike Vail Address: [redacted] Putty Hill Ave. Parkville, MD 21[redacted]

I purchased a subscription to Runner's World for my son in December. After receiving a welcome email detailing the benefits of the subscription, my son has yet to receive any magazines. I am disappointed and seeking an explanation. The subscription is under the name Mike Vail at [redacted] Putty Hill Ave., Parkville, MD 21[redacted]. Thank you.

I encountered a permanent error when trying to send this message to your email address. I recently unsubscribed from RW newsletters. I have received the magazine for a decade and enjoyed the newsletters until now. Lately, the content in the newsletters is blocked unless you have a subscription. I find it frustrating when ads or solicitations hinder access to content. I won't be returning until I can freely browse on RunnersWorld.com. It's disappointing because I often recommend Runner's World for running advice, especially regarding injury rehabilitation and prevention. Farewell, and best of luck with your efforts to attract millennials.

I have encountered two issues with the services provided. First, in March, I received a notification requesting payment for an automatic subscription renewal. I promptly sent a check for $25.94, only to discover a similar payment made in September while reviewing my tax records. This occurrence raises questions about a potential six-month billing cycle. Furthermore, upon reviewing current offers online, I observed a promotion for a two-year subscription at a lower rate than the total of over $50 paid within a year. I seek clarification on these discrepancies. Secondly, as a long-time subscriber and avid runner, my husband has been loyal to Runner's World for nearly 40 years. He has noticed significant changes in recent issues, with a decrease in running-related content and an increase in human interest stories and advertisements. The latest edition was particularly disappointing, featuring more lifestyle content than substantive running material. As dedicated subscribers, we hope for a return to the magazine's roots in catering to true running enthusiasts like my husband. Thank you, K.K. from Dallas, TX.

After waiting on hold for 17 minutes, I was disappointed to find out that I cannot update my payment details for my subscription without renewing it, even though my current subscription is valid until September [redacted]. It seems unnecessary to renew early just to update my credit card information, especially when there is no option to do so online. This process feels inefficient and pushes customers into renewing prematurely. I have been a loyal subscriber for many years, and it would be more customer-friendly to offer a simpler way to update payment details. I will likely wait for my current payment method to fail before updating it, as the current process is inconvenient. It would be helpful for customer support to be better informed on this matter, and providing an online payment update option, similar to other companies, would greatly improve the user experience. - David R

I believe the online customer support service is not as effective as it could be. After contacting customer support and not receiving a satisfactory resolution, I tried reaching out via online support and received an automated response asking for more information on how to resolve the issue, despite my initial complaint clearly outlining the problem. During my call, I found out that I could not update my payment method for the subscription without renewing it, which is inconvenient as my subscription is set to auto-renew until September [redacted]. This process seems counterintuitive and may pressure customers into renewing unnecessarily. I've been a loyal subscriber for many years, but unless there's a more customer-friendly way to update the payment method, I might just wait for the auto-renewal to fail before updating. It would be beneficial for your customer support team to be trained on this matter, and perhaps consider implementing an online payment method update option like other companies have. - David R

In my thirties, I was an enthusiastic runner. While preparing for a marathon in South Carolina in [redacted], I encountered an alligator on my running trail in a Charleston park. Despite the risky situation, I decided to leap over the alligator. Realizing the danger afterward, I shared my experience with Runner's World, where it was featured in the November [redacted] issue with a short article and a cartoon illustration. Unfortunately, I have misplaced that particular magazine. Now at 78 and unable to run due to cardiomyopathy, I am recounting my life story for my grandchildren and would love to have a copy of that article. Although I've been unsuccessful in locating the magazine online, I'm hopeful that Runner's World may still have it in their archives and could provide a photo or copy of the page featuring my "alligator hurdling" story. These running memories truly made a significant impact on my life, thanks in large part to Runner's World. Thank you.

We are excited to introduce our new Flatdog brand mineral toned sunscreen with 50SPF in South Africa. Our product is [redacted]% natural, marine-friendly, and free of toxins and benzene in line with COP26, SDG [redacted], and [redacted] goals. Designed for outdoor enthusiasts, it is sweat-friendly, easily applied, quick-drying, non-greasy, moisturizing, and long-lasting. A local cyclist has endorsed its effectiveness. After overcoming pandemic-related delays, we are eager to bring this environmentally friendly product to market. I am looking for advice on how to reach out to individuals who appreciate eco-friendly, high-quality products like ours. Thank you.

After a period of peak physical activity, I was suddenly beset by an unknown condition that left me incapacitated and reliant on a wheelchair. Despite this, I managed to document my journey in a book, which I am now looking to publish. The onset of various alarming symptoms, from involuntary movements to speech difficulties, drastically altered my daily life. Despite seeking medical help from numerous specialists nationwide, I received no concrete diagnosis until my wife stumbled upon the term "dystonia" in her online search. It turns out that my specific type of dystonia is quite rare, afflicting only a small number of individuals in the U.S.