Rubbermaid Customer Service Issues

Prior to the pandemic, my large dish drainer began showing signs of rust only after a year and a half, which prompted me to contact customer service at Stanfield Drive by mail. Unfortunately, I never received a response, even after including samples of the rust for analysis. Concerned about the hygiene implications, I decided to purchase a new drainer with the code 71[redacted]2 2. Surprisingly, the new drainer is already developing rust in just 6 months, specifically along the area where the cutlery container is attached. Having been a loyal Rubbermaid customer for over 45 years, this recurring issue with the large dish drainers is disappointing. Being on a fixed income as a senior, it is frustrating to constantly replace these drainers after such a short period of use. In the past, the quality of Rubbermaid products was reliable, lasting longer even in larger households. I hope to see an improvement in the durability of these dish drainers.

We initially planned to install a 7x7 Rubbermaid shed in our backyard. Unfortunately, the area for construction is small and uneven, making the task too challenging to complete. As a result, we decided to cancel the project, and we requested Home Depot to cancel as much as possible. The only item remaining to cancel is the 7x7 storage shed. This shed was supposed to be delivered on June 22. Since we will not be able to use the shed, we kindly ask for the order and delivery to be canceled. The order number is WD[redacted]7. Our contact at Kyle Home Depot is Betty Sanders.

I am disappointed with the customer service I have received regarding a missing piece for a shed I purchased from Home Depot. When my husband went to build the shed, we realized we were missing part C from model #[redacted]. After contacting Rubbermaid online, I was promised to receive the missing part in 7-10 days, but it never arrived. Despite trying to call the customer service number and reaching out online multiple times, I have not received a response. It's frustrating as we purchased this shed in April and it has been sitting unfinished due to the missing piece. I am considering asking for a refund at this point. I hope to hear back from someone soon.

Subject: Issue with Rubbermaid Microfiber Twist Mop (16 inch) I recently purchased the Rubbermaid Microfiber Twist Mop (16 inch) from my local Home Depot. Unfortunately, I am very disappointed with the quality of the product. During the first use, the locking button on the handle broke, rendering it unusable. I initially liked the ratcheting/locking design in comparison to other brands I have used before (O'Cedar), but now the mop is not working as intended. Home Depot won't replace or refund it due to my lack of a purchase receipt. Is there a way for Rubbermaid to replace or repair this item?

For five decades, I have relied on Rubbermaid dish drainers and mats, always pleased with their quality. This Christmas, I requested a set as a gift and was let down by the recent purchase. The quality of the current set is subpar compared to previous ones, and the price is surprisingly high. I've noticed a scarcity of these items in various stores like Walmart, Target, and Boscov's, as well as online. Had I seen one in person, I would not have made the purchase. While many Rubbermaid products meet expectations, this particular one falls short.