The following are issues that customers reported to GetHuman about Ripple Management customer service, archive #1. It includes a selection of 4 issue(s) reported October 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Issue with Ripple XRP Giveaway Participation
Hello Ripple support,
I wish to address an issue I encountered with the #Ripple #XRP #Giveaway I participated in on October 30th at 12:08 pm. Despite following the instructions and sending 1000XRP, I did not receive anything in return. The address used was rEsgJStbk4hhAzoDRyZz71sZWnBhzezTZF. Initially, there was no request for a tag as indicated below.
Throughout my interaction, I repeatedly asked for assistance and a tag to resend the XRP if needed, but received no response from the Ripple team. Despite my calm approach, I felt unfairly treated as others reportedly received tags and replies promptly. This was stressful as I have been an XRP holder for almost 2 years and engaged with the community.
I would appreciate it if you could investigate this matter and provide insight into the situation. My experience was disappointing, especially considering my loyalty to Ripple XRP. Any clarification on what occurred and how to rectify it would be highly valued.
Thank you for your attention to this matter.
Sincerely,
P. Jarvis
Reported by GetHuman-fillfra on среда, 30 октября 2019 г., 13:56
Hello, last night, I was scammed by someone pretending to be XRP's official site on YouTube. They offered Ripple bonuses, and I fell for it. I've been investing in XRP for the past 3 years, but I lost 50,[redacted] XRP in a few seconds due to this scam. As a married man with 4 children, this has significantly impacted my savings. I understand I'm responsible for trusting blindly, but I hope for your assistance in retrieving my XRP. Here is the transaction information:
- Address: r3yen2jJq8QDkQj7gicDRSzcUusRk73E9j
- Transaction ID: 09E671761EFE3FD215E4FC053E[redacted]2C0AE33658FDF07ABDF589709F2B
Date: 12/12/19
I am devastated and broke, seeking support from XRP to recover my losses and identify those behind the scam. Your prompt response is greatly appreciated. Thank you. Regards, A.
Reported by GetHuman-alfrana on воскресенье, 15 декабря 2019 г., 10:04
Hello,
My name is Mansoor Khan from London, UK. I recently opened a Coinbase account and deposited funds to purchase cryptocurrency. Unfortunately, I have been scammed approximately £[redacted]. On a YouTube channel, they promised XRP giveaways if you sent them a specific amount. Despite sending 1,[redacted]48 XRPs, I did not receive the promised 10,[redacted] XRPs. The wallet address provided was rHcnjeVo1e6oeadNBGH9S9koUpZshenuQB with Tag [redacted]. I am seeking guidance on how to reverse this fraudulent transaction and recover my £[redacted]. I have contacted Coinbase but they were unable to assist. I am reaching out for help as I am uncertain of the next steps to rectify this issue. Any assistance would be greatly appreciated. Thank you.
Best regards,
M Khan
Reported by GetHuman4303410 on вторник, 28 января 2020 г., 20:51
Hello,
I am Christopher, a dedicated supporter of XRP. I wanted to update you on an issue regarding CasionCoin (CSC) on your exchange. When CSC decided to operate on XRPL, I transferred my CSC tokens to the CSC wallet as directed. To ensure my investment continuity, I migrated my CasinoCoins to the XUMM on-chain wallet for XRP before the June 18th deadline. However, after four months, I am still waiting for CSC to swap my coins to the XRP ledger. The lack of response from CSC is concerning, and I fear my coins may be at risk. I seek your assistance in resolving this matter promptly.
Reported by GetHuman6716109 on воскресенье, 17 октября 2021 г., 13:14