Riot Games Customer Service Issues

I recently regained access to my account that dates back to the beta phase, only to discover that it has been banned. Over the years, I have invested over $[redacted] into this account since its inception during the beta phase of the game. Despite not receiving any prior notification of the ban, upon attempting to log in to play with a long-lost friend, I found myself locked out. It is disheartening to see my account flagged, especially since I had to reset my password and even modify my username to comply with the current account regulations, indicative of how long it has been since I last played. I am truly hoping that Riot Games acknowledges the lengthy tenure of my account and the extensive support I have shown through numerous purchases. While my preference would be to have the account reinstated, given the significant number of skins I have acquired (notably my beloved Udyr and Brolaf skins), I am open to some form of compensation if a restoration is not feasible. It is crucial for me to receive some type of resolution, whether through account reinstatement or compensation, to mitigate the loss of both funds and progress.

I am reaching out to inquire about the possibility of creating a homebrew spell for Dungeons and Dragons based on the spells Demonic Ascent and Demon Flare from Swain's kit in League of Legends. The spell, named Demonic Ascent, has been modified to better suit the tabletop RPG style. The changes include doubling temporary hit points, draining from all living creatures in the radius, converting excess healing into temporary hit points, determining the damage based on healing amount, and a chance to fear non-allies. This spell will be shared for free on the D&D Beyond website without making any profit. If you have any concerns or additional suggestions, please let me know before I proceed with publishing.

Dear Riot Team, I would like to share an exciting opportunity with the German R&D Team. My name is Tobias Koch, and as a League of Legends enthusiast and a business developer focusing on funding acquisition, I've come across a great funding opportunity from the federal ministry of traffic and digital infrastructure for game development. The funding call offers support for game prototypes up to 400k€ with a 50% funding rate and entire game production up to 40 million € with a funding rate ranging between 25% and 50%. This is a new and promising initiative for the gaming industry in Germany, and with my 10 years of experience in IT funding acquisition, I am eager to collaborate and assist you in accessing this opportunity. If you're interested in learning more, please feel free to schedule a meeting through my calendar: [redacted]. Best regards, Tobias Koch

I would like to challenge you to a bet: who will win with 3 tanks versus 0 tanks? It was a game full of smoke, and I predicted every play before it happened. Despite a few comments to Lee Sin, the team communication was mainly positive with compliments like "gj" and excitement over Baron buffs. I devoted myself entirely to the game and won it for the team. I urge Riot to review the entire match before judging my behavior. I believe that my occasional criticism was justified due to Lee Sin's intentional feeding. I maintain an honorable level 5 status and have purchased the Galaxies 2 pass, yet I am unable to access the TFT game mode despite investing money. Please reconsider banning me for minor infractions and allow me to enjoy the game mode I paid for. Your understanding in this matter is appreciated, Riot.

Hello, my account has been permanently banned for allegedly using 3rd party software, which I have never done. My account name is "i have 4 kids," and it is my main account for playing ranked matches. I reached level 30 playing against bots and now focus on playing ranked games. I am requesting to have the ban lifted as I have never used any unauthorized software. I am an OCE player striving to reach diamond rank and getting my account back is crucial for me. It is unfair for someone to falsely report me just because I excel at playing League of Legends. I hope this issue can be resolved promptly. Thank you, Riot Games, for your attention to this matter.

I recently had my honor removed in the game for reasons unknown despite not engaging in any violations. A Riot employee named Xerovlade reached out to me but the explanation provided was confusing and did not address why the penalty was imposed. The message mentioned reviewing my chat logs to handle negative behavior from other players but did not clarify the specific issue leading to my penalty. The message indicated that calling for reports against other players could have contributed, yet it didn't specify the exact violations. It mentioned efforts to investigate reported players but did not provide clear reasoning for my penalty. Overall, the message lacked clear details and left me uncertain about the situation.

I'm upset about the recent losses I've experienced while playing the game. Each match has been challenging due to unbalanced teams and unfortunate outcomes, leading to frustration. In my most recent defeat, my team had a significant advantage but ended up losing in the final moments. This ranked match was disheartening, and I feel let down by the game's mechanics. I wish the gameplay experience were more enjoyable and fair.

I recently received a permanent ban that I believe was unjust. While I had previously been banned from chatting for using inappropriate language in games, I acknowledged those penalties and refrained from further violations. This time, I was banned for referring to a teammate as a "child" in response to their trolling behavior. I did not use any inappropriate language targeting young audiences. Despite this, I was permanently banned based on the report filed. I acknowledge the importance of controlling my emotions, but I feel the severity of the punishment was unwarranted. I am simply requesting a review of the chat logs to validate whether my actions truly merited a permanent ban. If they were indeed unacceptable, I will respect the decision, but I believe the ban was unjust in this instance.

I am extremely frustrated with my experience on League of Legends. The competitive ranked system is causing me a lot of stress recently, as I've been on a losing streak. The Bronze 1 rank feels like a trap, and I'm struggling to progress. I feel like quitting the game altogether. I'm using a secondary account now, but I'm still facing the same issues. I hope to move up from Bronze soon; otherwise, I might have to consider leaving the game for good.

I have contacted your support team three times over the past three months regarding my hacked account "Dudeitsnawaf" on EUWEST server. After not logging in for a while, I discovered that my account had been compromised. The hacker had lowered my level, removed 90% of my friends, and taken all my skins, champions, and items. Upon checking my email, I found multiple security codes sent due to unauthorized access attempts, as well as a notification that my username was changed to "scopzzy8855." I have proof of all these events, including emails and recent password change requests. Despite my repeated attempts to reach out for help, I have not received any response from your team. I'm extremely worried about losing an account I have invested significant money in. My name is Nawaf AlGhubaysh from Saudi Arabia, and I am willing to provide any necessary information to resolve this issue. Please assist me as soon as possible. Additionally, I suggest implementing a mobile authenticator for added security. I urgently need your help to resolve this ongoing situation.

Dear Support Team, I have recently been banned from playing League of Legends, a game I hold dear. Despite acknowledging my wrongdoing, I am truly sorry for my actions. I have invested significant time and money into this game, particularly in skins and ranking. I understand the ban, but I am reaching out to inquire if it's possible to be unbanned yet have my chat privileges revoked. Given that the game can function without chat interaction, I believe this compromise could work well. I have familiarized myself with all the warnings and rules and am committed to playing more positively if given another chance. If it is not feasible to remove the chat function, I am open to the option of being unbanned with chat limitations in place permanently. I feel that I have not demonstrated my full potential and would appreciate the opportunity to prove myself. I have refrained from engaging in negative behavior unless provoked by other players, and I truly believe I can do better. Thank you for your consideration. <3

I haven’t played League in months. Recently, I retrieved my laptop, updated League, and found a code of conduct and a perma ban on my account. I suspect my account was hacked since the account name was changed, and there were unauthorized login attempts on my Facebook, Instagram, and Steam from New Jersey while I’m in Massachusetts. Despite filing multiple tickets, my efforts seem to have been in vain. I have been a dedicated player since [redacted], investing both money and time into the game. My account "BoookyTheGOD" is significant to me, and the sudden name change to "lilpeepl0ver" is alarming and not something I would do. I have proof of the unauthorized access to my social media accounts from a different location. I am eager to regain access to my account as I have not played League in months and value my account greatly.

Hello, good morning. I am writing to inform you that my account has been stolen and my credentials no longer work. My last game on my main account was on September 16, [redacted], playing Fiora in a one for all match with some friends. After that, I was inactive for about a month due to moving and not having internet access in the new house. Yesterday, on October 20, [redacted], when I tried to log in with my details, I discovered that, besides needing to update the account at Riot, I was unable to access it. I have witnesses to confirm this. I would like to know what I can do to recover my account. If possible, I kindly ask you to change the username and password of my account so that I can access my main level [redacted] account again. The name of my character is DaRkElFhEiM93.

I have two accounts in the EUW region under the same email address. One of them, my main account with the username "TAGHTAGHI1," has been blocked due to U.S. laws and regulations. I have contacted the support team for two days, but all my messages have gone unanswered or received automated responses. I reside in the U.S., as you can verify through my IP address, and I wish to use my account in the U.S. region. Unfortunately, due to certain regulations, I have lost access to my main account and I am unable to log in to my other account to report this issue. Therefore, I am reaching out through my second account in hopes of finding a resolution. I kindly request your assistance in resolving the situation with my main account, username "TAGHTAGHI1." While I am unable to access that account directly, I can monitor responses through my email.

My account got banned around a month and a half ago. I was banned for downloading a Minecraft mod pack, even though I wasn't cheating. Despite explaining my situation in tickets, I received responses stating that the ban was accurate and final, with no option to contact them by phone. The Player Support team reiterated that the ban was due to cheating in VALORANT and couldn't be lifted. I feel that I deserve a chance to prove my innocence, as I have been actively trying to resolve this issue.

To whom it may concern, I am Hayden Partain, an avid League of Legends player with a concern about your ban system. Recently, I received a 25-game ban for being toxic after a frustrating game. While I accept responsibility for my behavior, I find it unfair that the players who deliberately ruined a ranked game I was in faced no consequences despite my detailed report. It puzzles me how swiftly I was penalized for toxicity, yet those who griefed managed to escape any punishment. I apologize if my words seem harsh, but I am perplexed by the inconsistency in your enforcement. If a prominent figure like Tyler1 can display toxic behavior without repercussions, why are the rules different for other players? It feels unjust that I received a lengthy chat ban for my attitude while disruptive players went unpunished for their actions that affected my LP. I urge Riot Games to review and rectify these discrepancies in the ban system promptly. I will continue to reach out until I receive a satisfactory explanation for this situation. Sincerely, Hayden Partain

I am frequently receiving 4-hour bans due to my unstable WIFI connection causing me to disconnect from the game. The error code "val/van 6" or "val 6" is what triggers the disconnections and subsequent bans. When I first began playing Valorant, my bans were only for 2 minutes, but now they have increased to 4 hours. I kindly request Riot to consider reverting the ban duration back to 2 minutes as these extended bans are frustrating me.

My account was hacked a few days ago, and the hacker changed the account name and played games on it. I've managed to change my username to prevent the hacker from accessing it again with the same information. The hacker is known for playing Pyke on other people's accounts, and there are discussions about this on Reddit and Twitter. Today, I discovered that my account has been permanently banned for allegedly using prohibited third-party software, which I have never done. I would appreciate the opportunity to discuss this issue with someone to provide evidence that I am not responsible for using cheating software. Thank you for your help in resolving this matter.

Hello, I am seeking clarity on the permanent ban issued to my account due to the use of prohibited third-party software. I solely rely on Blitz for assistance in gameplay, which I believed to be fully compliant with RIOT's rules. According to RIOT's detection process for unauthorized apps, accounts are reviewed based on playstyle, performance history, and in-game reports. Despite taking a break from the game after the first season pass, I recently played a few matches with a friend without actively using Blitz. I was surprised today to discover that my account has been permanently banned. Any assistance regarding this issue is greatly appreciated. Thank you.

I am having an issue with a Riot employee who has banned me for two weeks. The employee hasn't been cooperative in sharing the chat logs that led to my ban initially. Even after reviewing my last game chat logs, he mentioned that my communication was not constructive and led to my penalty. However, the phrases/terms he stated would lead to a ban were not present in the chat logs. In reality, I was addressing a player's intentional feeding and was engaged in a positive conversation until another player became toxic, which I reported. During the game, there were only minor remarks about the jungle not coming top and a disagreement about a fight outcome. The rest of the conversation involved defending myself against accusations. Despite the lack of inappropriate language in the chat logs, the employee remains unwilling to lift the ban or address the issue further, leaving the ticket unresolved. Any assistance in resolving this matter would be appreciated. Thank you -ChristianDK