Republic Wireless Customer Service Issues

I have a Moto G4 and I'm using the default messaging app on the phone. For the past month, I've been experiencing issues with the app. Frequently, I receive a message saying "Unfortunately messenger has stopped working" while I'm using it. This usually occurs in the middle of a text, causing the unsent message. At times, even with internet connection or signal, messages fail to send. My main concern is missing messages until I send one first, then suddenly receiving a pile of delayed messages. I've attempted restarting my phone and clearing some old conversations, but the problems persist. I'm hesitant to do a factory reset. I've seen similar posts in the help page with no clear solutions. If there's a fix, please advise. Thank you.

My phone has two issues. First, it displayed the error message "something may be blocking access to Republic Wireless, voice calls only." Despite trying to fix it and using two new SIM cards, the problem persists. Creating a new account removed the error message but did not resolve the issue of no calls or texts. Now the error message says "No SIM card" even though a new one is inserted. How do I address this? I was advised to activate the SIM card, which wasn't needed for my other phones from you. Secondly, the phone has a sound issue where no audio is coming out. The phone seems to be stuck in Headphone mode. Bluetooth temporarily fixed it, but now even that is not working. How can I make the phone recognize the SIM card and ensure there are no access blocks? Additionally, how can I restore sound to the phone for regular use? If these problems persist, I might consider buying a new phone and changing carriers.

I own an older Republic Wireless phone with a limited [redacted]-minute plan that I use for emergencies and occasional calls. Recently, I encountered an issue with Google Photos prompting me to update the app. However, when I attempt to update, I keep getting an error message leading to an "ERR.CONNECTION_REFUSED" notice. Despite checking the 'details' page, I couldn't find a solution. I rely on this phone for photos and basic communication, so this problem is frustrating for me. I'm not tech-savvy and don't know how to resolve this problem on my own. Any guidance or support would be greatly appreciated. Thank you, Carroll.

I recently received a replacement Moto E4 Plus cell phone yesterday evening. The original phone had a non-functional rear camera, and since it was under warranty, I was able to get a replacement. Unfortunately, the replacement phone has the same camera issue. Despite this setback, I like the phone overall and don't use the camera frequently enough to go through another replacement. I wanted to bring this recurring Motorola rear camera problem to your attention, as this is the second time it has happened to me. While I understand this is not a Republic Wireless issue, I wanted to inform you to prevent this from happening to other customers. I have been impressed with the customer service I received during the return/replacement process, and I appreciate your team's efforts. I have shipped the original phone back to you today using the FedEx return label provided. No response is necessary. Thank you for your attention to this matter. Ticket ID: [redacted]. RMA: RA-[redacted]--[redacted]-[redacted], Tracking #[redacted] [redacted]8. Thank you, Randy M.

I am experiencing difficulties with wifi handoffs at my residence. I currently have two wireless networks, one for the 2.4GHz band and one for the 5GHz band, along with a wireless extender that adds two more networks. When my phone is left on the charging cradle, it connects to the 5GHz extended network with the strongest signal. However, as I move throughout the house, I encounter signal loss, dropped calls, or an inability to make calls as the phone fails to switch automatically to the most powerful wifi network. Is there a method to direct the phone to a specific wifi network? In the Republic app under Settings > Advanced Settings > Enable Handover on networks, I observed a list of all previously connected networks with checkboxes, excluding those in my home. Can you offer any guidance on resolving this? Thank you, Frank.

I am experiencing issues related to Wi-Fi handoffs within my home. Currently, I have set up two wireless networks, one on the 2.4GHz band and another on the 5GHz band. Additionally, I have a wireless extender that expands my network. The problem arises when my phone connects to the 5GHz extended network, but as I move around, I experience dropped calls due to signal loss. My phone seems reluctant to switch to the stronger Wi-Fi network. Is there a way to manually select a specific network for my phone to connect to or enable automatic handoffs as I move between rooms? I tried adjusting settings in the Republic app, but the networks in my home are not displayed for handover selection. Any assistance would be greatly appreciated. Thank you, Frank.

I am experiencing trouble with my email account on my first-generation Motorola phone. A ticket was opened for me to reset the password in an attempt to resolve the issue. I reset the password as instructed but the problem persists and I am unable to access my emails using the [redacted] address. I also attempted various passwords including the ones sent in the email and the att.net password without success. When I open the email app on my phone, I am prompted to enter a password, which started happening this morning, resulting in no new emails being received. I am uncertain which password is required by the phone as the ones I have tried so far have not been accepted.

Dear Sirs, I am a representative of Smokin' Joe's Tobacco Shop, Inc., which has 30 retail outlets in Pennsylvania and Delaware. Our company is interested in carrying your products in our stores. For further information, please reach out to the information provided below. Morris I. Raub, Esquire [redacted] Wilkes-Barre Township Blvd. Wilkes-Barre, PA [redacted] Office: [redacted] Ext. [redacted] Fax: [redacted] Please note that this message is intended for the designated recipient and may contain privileged or confidential information. Unauthorized sharing or duplication is prohibited. If you have received this message in error, kindly notify us immediately by phone. Thank you.

I recently purchased a new MotoG5Splus phone from Republic Wireless to replace my Moto X bought in [redacted]. After receiving the new phone, I needed help from my son-in-law in Gainesville, FL to set it up. However, I noticed there was no SIM card in the box. My son-in-law checked his phone and confirmed his new Moto came with a SIM card, unlike mine. I contacted Motorola about the missing SIM card and they explained that when purchasing directly from their website, the SIM card isn't included. They advised me to contact my service provider to obtain a SIM card. I appreciate their prompt response and guidance in resolving the issue. Cheers, Sara Noone.

I'm using a Moto G4 with Android version 7.0, and since late evening yesterday (3/3/19), I have had no internet or cellular connection. My phone number is [redacted]. I can't make calls or send texts; when I try to call, I reach the Republic automated welcome message. My husband, Randall Kitchens, has also contacted me, concerned if there's an issue with Republic. We used to share an account, but we now have separate ones. I tried reaching out for help this morning (3/5/19) via email, but I had issues with the password. I used my mom's computer, and you sent a new password to her old email, which I can't access as it was changed by AT&T. I'm stuck without a connection and can only communicate by going to a library or driving to meet someone. Please assist.

Hello, I purchased a phone for a friend using my credit card and also the plan for it. Unfortunately, this person, Nancy Reynolds, who is no longer a friend, is continuing to use my credit card to buy additional phone time. Despite my previous complaints and supposed measures taken to stop this, the problem persists. I would appreciate prompt action to block Nancy from using my credit card to make any further purchases. Please address this issue urgently. Thank you, John.

I need assistance cancelling my phone number 1-[redacted] as I've tried unsuccessfully for months to resolve the issue. Due to lack of WiFi at home, the phone is unusable. Despite opening multiple tickets with the company, there has been no resolution, leading to continuous ticket openings. Please contact me on my landline at 1-[redacted] for further discussion as I'm currently at my son's location using his internet before I return home shortly. I am open to purchasing a new basic phone at a similar monthly rate if necessary. Otherwise, I will instruct my bank to only pay for my husband's phone starting next year, as I've been paying for a non-functioning phone for three months. I await your prompt response for further action when I have access to WiFi. Thank you, Kathy Palmer.

I recently purchased a new phone, the Samsung Galaxy S8+. I transferred everything from my old phone successfully and set up Republic Wireless. However, I encountered an issue where I couldn't use Samsung Messages as my default messenger with Republic Wireless. While I can receive texts and attachments, I can't reply to messages or delete them. Additionally, every time I try to view a text, I receive a prompt reminding me that Samsung Messages is not set as my default messenger. I need help resolving this issue.

This is Cheryl S. residing at [redacted] Finn Creek Rd, Fernwood, ID [redacted]. We've had two appointments for our landline installation, but the cable hasn't been laid yet. After the last visit, we didn't receive any updates on the next appointment. My husband has mobility issues, so we need to be informed ahead of time. Kindly text us the upcoming schedule. Order number: [redacted]4. Our first appointment was on 07/07/[redacted], and the second was on 07/13/[redacted]. The cable needs to run from our neighbor's box to ours through our property. Please reach out as we haven't been able to get this resolved over the phone. Thank you.

I purchased a new phone from Republic Wireless and they assigned me a phone number that I have difficulty memorizing due to my disability. I requested to change it to [redacted], but there seems to be a delay in fulfilling that request as the current number is [redacted]. I am unable to receive calls from outside or make outgoing calls. Callers are informed that I will call them back, but I am unable to reach anyone. I rely heavily on communication due to my disability and need assistance to make my phone functional.

I previously contacted your customer service regarding multiple issues I am facing with my recent order. Instead of receiving 1 phone, as I initially ordered, I received 2 phones due to a cart error. Additionally, I selected a 12-month installment payment plan but was incorrectly billed for the full amount of both phones, totaling over $[redacted], from my checking account. Despite attempting to reach out via email and leaving messages on the provided phone number, I have not received any response. I urgently need the charges reversed on my checking account and guidance on returning the extra, unopened phone. As a result, I have not activated my account. If these matters are not promptly addressed, I will have no choice but to pursue legal action and discontinue my usage of your service. I had high hopes for Republic Wireless, recommended by a friend, as an improvement over my previous provider, Frontier. Presently, I am disillusioned by the service experience. Contact me at [redacted] or on my emergency cell phone at [redacted]. Thank you, N.L. Johnston Glastonbury, CT [redacted]

My name is Fred S. Last year, I switched to an annual service plan, which totaled $[redacted].05. I just received my [redacted] bill with a charge of $[redacted].73, of which $55.73 is for taxes. I'm curious about the $38.68 increase and would appreciate clarification. I recently tried to reach out to a Republic Wireless representative with some questions before recommending their service to a friend. Unfortunately, the chat function wasn't working properly, and when I did receive an email from RW to rate my chat experience, it wasn't positive. Having been a customer of RW for several years, I find the communication with the staff lacking. As a communication company, better service is expected when clients need assistance. Feedback is valuable for improvement, even if it may not be commonly expressed. Thank you.

We attempted to transfer a phone number from Republic Wireless to Mint Mobile. Although the phone was fully paid off, we encountered difficulties confirming the release and transfer of the number. In an attempt to keep the number, we canceled it, thinking we could expedite the transfer process. However, due to the cancellation, Mint Mobile is unable to proceed with the transfer since Republic did not provide us the option to transfer it. While searching for assistance on Republic's help section, we discovered our exact issue "Why can I not transfer my number to a new carrier," for which Republic's response was unrelated. We sought a customer service number to resolve this situation efficiently, but unfortunately, Republic does not offer a contact number.

I need assistance in adding my children's phones to my newly created online account. I previously had these three phone numbers under my name, but my wife moved them to a different online account without informing me. Now that I have set up my own online account to manage the bills, I want to include my children's phones, which I still pay for, under my account. The phone numbers in question are [redacted], [redacted], and [redacted]. Currently, they are listed under the email [redacted], and I would like to move them under [redacted] I appreciate any guidance on how to proceed.

I would suggest reconsidering the products you offer, particularly phones, as some of them may not meet user expectations for quality and longevity. This insightful quote from Terry Pratchett, comparing the value of expensive durable boots to cheaper ones that need frequent replacement, resonates well when applied to the concept of planned obsolescence in the tech industry. This comparison aptly sums up the frustration many consumers feel when their devices seem to wear out too soon. It might be valuable to explore how this concept relates to your business approach at Republic Wireless.