Regence Blue Cross Blue Shield Customer Service Issues

Asante has billed me for an emergency room visit on July 10, [redacted], where I required five staples/stitches for a cut on the back of my head from falling and hitting my head on my car's hubcap. AAA insurance is denying coverage as they consider it not related to an automobile accident. I have been diligently working to resolve this issue, but Regence needs to take responsibility for the $7,[redacted].46 bill. My Guarantor number with Asante is #[redacted], and my Regence ID number is ZVX [redacted]98. I am growing increasingly frustrated with the lack of progress despite numerous calls to both Regence and Asante. Please address and clear this medical bill promptly.