RealNetworks Inc. Customer Service Issues

I am experiencing difficulties downloading MP4 videos from YouTube since the end of May [redacted]. Regardless of the video or browser I use, I am unable to successfully download videos. The problem has occurred intermittently in the past, sometimes resolved by RealPlayer. I have a Windows 10 laptop with up-to-date versions of Firefox and Chrome. I have attempted two methods to download videos, both resulting in errors. I rely on RealPlayer as a paying subscriber and seek a resolution. I have also been unsuccessful in downloading videos from other websites. I am escalating this issue to advanced technical support and anticipate a prompt response. Should this matter remain unresolved, I may have to reconsider renewing my RealPlayer Plus subscription. Please reach out to me through this chat or by calling the phone number on my RealPlayer account. Thank you. - A. B.

On December 12, [redacted], I encountered issues with Real Player while trying to play a DVD. An advertisement for Real Times Premium kept appearing and I couldn't close it, so I ended up purchasing it thinking it was necessary. My order number is AS[redacted]9. Despite this, I still couldn't get the DVD to play. I am not very knowledgeable about computers and only want to play DVDs occasionally on my laptop using an external DVD player. I do not know how to burn a DVD. I want to cancel the Premium player app, but I cannot find a phone number to contact for assistance. You can reach me at phone number [redacted]. Any help would be greatly appreciated.

My account number is 0 [redacted] [redacted] [redacted]. I bought an expensive lifetime superpass several years ago. Recently, my account keeps switching to a basic level and I am unable to download content. I used to receive assistance over the phone, but now that option seems unavailable. How can I resolve this issue? Interestingly, whenever I call, representatives deny the existence of a lifetime realplayer superpass at first, then acknowledge my lifetime membership upon checking my account.

I have been a loyal customer of Real Time Player Plus for many years. Recently, while using Real Player, I was prompted to update to version [redacted]. After the upgrade, I noticed my lifetime Plus membership icon had disappeared. Now, I am being asked to pay $39.99 for an upgrade to access Plus features again. This situation seems deceitful to me since I already paid for a lifetime Plus membership. I am considering reporting this to the Better Business Bureau. Additionally, it has been frustrating trying to get assistance through your customer service phone numbers as they provide no helpful resolution, only a runaround. It is imperative that this issue is addressed promptly so customers can speak with a live representative for support. Thank you.

I am having trouble burning a DVD despite having the premium features I paid for in the past. Despite being able to download music videos from YouTube, I keep getting a pop-up ad to upgrade when trying to burn a DVD. I shouldn't have to upgrade since I already paid for the download and burn disc features. I have tried calling the customer service number provided but always receive a message saying the extension is not available, and there is no email address to contact them. I am attempting to burn some DVDs of music videos, and if I cannot resolve the issue with RealPlayer, I may need to find another software. Thank you for any assistance you can offer regarding the RealPlayer problems. Regards.

I recently purchased the PLUS program this morning (2/12/22). However, I am encountering issues with the sweep process. Three times today, the program closed while scanning my library of over 35,[redacted] songs. Additionally, it stops after about 10 minutes in playback mode. I am seeking a solution to ensure the program functions properly, even if that means a refund. If this matter is not resolved by Tuesday, 2/15/22, at noon PST, I will have to contact my credit union to reverse the charge. Thank you. Sincerely, Michael N. [redacted]

I updated 'RealPlayer' on my Windows 10 PC yesterday. After the update, the default directory for downloads has changed, causing me some issues. Previously, files were saved to: C:\Users\Owner\Videos\RealTimes\RealDownloader Now, they are being sent to: C:\Users\Owner\Videos\RealPlayer Downloads This difference is causing inconvenience. Any way to switch it back to the old directory? Thanks for your help, John B.

I have been a loyal RealPlayer customer for over 20 years! I have paid for RealPlayer Plus multiple times. However, I did not want RealPlayer Mobile, and my past email was not answered. I use RealPlayer on three desktop PCs running Windows 7, 10, and 11. Up until a month and a half ago, all of them had private mode, many videos, and premium CD/DVD burning capabilities. I have received messages offering me a subscription update at half price as a loyal customer, but now my premium features are missing. All my devices prompt me to upgrade to premium, which is frustrating. I recently paid $24.99 on March 16th, and I am unsure why. I believe you have records of my payments and I am requesting a refund.

Subject: Confirmation of RealPlayer Plus Purchase Hello William, Thank you for purchasing RealPlayer Plus. Kindly log in to your RealPlayer Plus account to access all the premium features. You will be charged $39.99 for the purchase of RealPlayer Plus. Please note that the amount billed includes applicable consumption tax. Also, be aware that changes in tax laws mean that services involving cross-border digital content distribution may now be taxable. Thank you for being a valued RealPlayer customer. If after reinstalling RealPlayer you are encountering issues accessing the Plus features, kindly contact our customer support for assistance. Best regards, RealPlayer Team