Ray Ban Customer Service Issues

My wife bought me a pair of sunglasses, model rb4264, for our road trip south. I tried them on in-store but didn't have a chance to test them outside. During the trip, I noticed I was straining to see clearly. I usually don't need corrected lenses for distance. After a week, I switched back to my old Oakley sunglasses and noticed a marked difference in clarity. We returned to Macy's where we bought them, and Mitch mentioned their scratch policy, offering only 50% credit towards a new pair without additional coupons. This would amount to $[redacted].75 for a new pair in total, including tax, which is unaffordable for us as seniors. We are simply asking for an exchange for a different lens style, willing to send the glasses for inspection. Your consideration is appreciated. Thank you.

I have attempted to reach Ray Ban customer service thrice, waiting nearly two hours each time before having to disconnect. This extended wait is highly unsatisfactory from a company of this caliber. I wish to discuss repairs and warranty coverage for my aviator mirrored sunglasses. Unfortunately, I do not have the entire day to spend on hold. One lens has fallen out, and the arm behind the ear has bent when attempting to catch it, on my bronze-framed sunglasses. Your prompt assistance on how to proceed with replacement would be valued. Thank you, E. Madonna.

Many years ago, I bought a pair of Gold Aviator Frame sunglasses with "Ambermatic Lenses" that are over 20 years old. I have worn them many times and love them! After being lost during a move, they recently resurfaced, but I noticed that they no longer darken in bright light. The frames are in very good condition. Is this normal due to their age? I recall they were quite expensive when I purchased them from an Optical Store in San Antonio where I believe they were made. What should I do next? Should I throw them away, send them back for evaluation, or something else? I would appreciate a prompt response.

Hello, I was gifted a pair of Ray Ban sunglasses by my brother for Christmas in [redacted]. Unfortunately, the sunglasses are too big for my small head. Due to my struggle with mental health issues, I find it challenging to go to busy places like malls. Recently, I gathered the courage to visit the mall where the sunglasses were purchased, hoping to exchange them for a kids' pair. I was informed that they couldn't assist me since it had been more than 90 days. However, the employee verified that the sunglasses were bought there and are in brand new condition. I'm reaching out in the hope that you might consider making an exception and allowing me to exchange them. I haven't shared the full extent of my struggles with anxiety and depression causing me to isolate myself, but I'm currently undergoing treatment and feeling more positive. Wearing the sunglasses would be a small but meaningful step for me. Thank you for your attention to this matter. I reside in Minneapolis, MN and can be reached at ([redacted])-[redacted]. The sunglasses were purchased at Sunglass Hut in Macy’s at Rosedale Mall. Sincerely, A hopeful customer.

I'm having trouble ordering new sunglasses. Whenever I try to pay, it keeps asking me to re-enter my CVC/CVV2 number or says the order can't go through due to high-risk trading, asking me to try again in [redacted] seconds. These glasses are on sale today for $19.99 only, and I really want to replace my lost Ray Bans with this great offer. I've attempted to call the 1-[redacted] number, but it's after business hours and I can't reach anyone. I've made 15 order attempts, and 3 orders have shown as failed on my account. Please assist me as I was very pleased with my previous Ray Bans and would like to have them replaced. Currently, I can't afford them at regular prices. Thank you! - L.W.

I accidentally damaged an original B&L lens from my RayBan aviator glasses and encountered issues getting it fixed. Luxottica said they couldn't help, Sunglass Hut didn't offer the service, and Pearle couldn't find an original B&L replacement with the Ray Ban logo. They suggested a polycarbonate lens for $40, which I agreed to. Unfortunately, during installation, the frame that held the lens broke. I was recommended a jeweler in Chattanooga, TN, by a helpful assistant, but after several months of waiting and no progress updates, I am unsure of the status. The new representative is unaware of the situation and trying to contact the original rep in Chattanooga. I am still in need of a repair for the lens and a new screw for the right arm and holder. I am unsure of the next steps to take at this point. Any advice would be appreciated.

Hello, I am inquiring about my Ferrari style RB8305M glasses. I am interested in purchasing a third set of lenses, but I am unsure if the rivet that holds one lens can be replaced or repaired. Unfortunately, it was damaged when it caught in my hair, pulling off the chrome part. These glasses are my favorite, and I would hate to discard them if they can be fixed. However, I cannot find this information from customer service. Before I order the replacement lenses, I need to know if the rivet can be repaired. I appreciate any assistance you can provide. Thank you, JO.

About a year ago, on March 28, [redacted], my parents purchased a pair of Ray-Ban sunglasses as a gift for my brother. In May [redacted], we visited the retailer, Optica Halperin in Israel, to report an issue with the glasses' lenses. The inner side coating was visibly fading gradually from the top down. We requested the defect to be inspected and possibly repaired under the manufacturer's warranty. The retailer informed us there was no coverage for the product after one year of purchase. However, according to Ray-Ban's official website, there is a two-year guarantee for their products. I am reaching out for assistance in assessing this quality matter with the sunglasses. I believe this problem may have been experienced by others, and it is essential to investigate the cause to prevent future incidents. I am willing to provide images of the sunglasses and submit them for further inspection if necessary. Your guidance on addressing this issue would be greatly appreciated. Thank you. Sincerely, Natalie.

I bought sunglasses last August and recently started wearing them in the spring. Each time I wore them, I got a rash under my eye from where the frame touches my skin. The first time it happened, I thought the glasses might be dirty, but there were bumps under my skin. It took a few weeks to clear up. When I tried them on again, the rash reappeared. I visited an ophthalmologist to have the glasses adjusted, thinking they might be too tight. I wore them again, and the rash returned. This has never happened with other glasses, not even cheaper ones. I need good glasses due to UV damage to my eyes, and I used to wear Ray-Ban's before switching to Maui Jim. When a two-year-old pair of MJ glasses broke, MJ couldn’t repair them due to the frame's age but offered me a half-off coupon. In contrast, Ray-Ban's customer service was unhelpful and rude, failing to offer any resolution for the problem.

Dear Ray-Ban, I'm writing with great disappointment after being a loyal customer for 15 years. I have always proudly worn your glasses for various occasions but recently experienced quality issues. During a trip to Vegas in February, the arm of my RB4275 glasses fell off due to a missing retaining screw, leaving me without eye protection. Despite attempts to fix them, I had to resort to a temporary solution using a sewing kit. This mishap made me self-conscious and drew unwanted attention. Previously, my RB8052 glasses suffered a similar fate when a lens fell out in Mumbai, rendering them unusable. These incidents have cost me money and dented my confidence in your products. I rely on my sunglasses daily for activities like driving and cycling, so I hope you can address these quality concerns and restore my trust in Ray-Ban. Thank you for your attention.

Hello! I have been a longtime wearer and supporter of Ray-Ban products. However, I recently encountered some issues with my order that left me disappointed. My order number is [redacted]3. I ordered the "Rayban [redacted]" with a classic B-15 lens, expecting it to be crystal as it's a classic choice. The ones I received were polycarbonate, lacking the B-15 sticker on the lens and had fingerprint smudges on them upon arrival. I am not a fan of polycarbonate lenses due to their tendency to scratch easily. Could you clarify if the B-15 lens is no longer crystal, or is it only the G-15 that is crystal? Additionally, I ordered these glasses for a kayak trip on the 20th, but they arrived a day late on the 19th as indicated during checkout. Though I understand this could be due to courier logistics, I thought it was important to bring to your attention. Thank you! Mike C

I recently visited Charleston Eye and Vision Center at [redacted] Folly Rd in Charleston, SC to buy a pair of Ray Ban Wayfarer Classic prescription glasses with polarized lenses. Despite being told I was saving money, it turned out they used lenses from another vendor instead of Ray Ban lenses. I inquired about the authenticity marks Ray Ban uses, only to discover the switch. I feel this was unfair and akin to bait-and-switch tactics. I was never informed about using different lenses. As a long-time Ray Ban user, I have trusted the brand for its authenticity. I would appreciate any assistance or guidance on this matter. - Ellen W.

Dear Ray-Ban, I have been a loyal user of Ray-Ban for many years, relying on your products while riding motorcycles. Recently, I purchased the RB [redacted] [redacted]/WI 62[redacted]P, but encountered an issue with the lenses not fitting properly, as they slide and do not sit snugly. The retailer directed me to reach out to you for assistance. Would it be possible for you to send me a new set of polarized lenses as a courtesy, considering the retailer's lack of cooperation? I greatly value the quality of your sunglasses over the years. Regards, Jeffrey V. [redacted] Elm St. Downers Grove, IL [redacted] [redacted]

My glasses got broken and I needed a replacement part. I tried calling the number provided by Ray-Ban to speak to someone, but was unsuccessful. The store manager at Sunglass Hut also had trouble helping me. I just wanted to talk to a live person at Ray-Ban, but the lack of customer service has left me disappointed. Spending nearly $[redacted] on sunglasses and facing these issues is frustrating. It seems like the process is intentionally complicated to push customers into buying new glasses instead of ordering parts. I won't be buying from Ray-Ban again, but I'll consider other brands at Sunglass Hut.

Hello everyone, I wanted to share the outcome of my recent experience regarding the sunglasses my boyfriend purchased. We noticed that the lenses had scratched very quickly after buying them, which was disappointing. While my son's two pairs did not have any issues, this particular pair did. Unfortunately, I have not received any satisfactory assistance from the customer service. Thank you, Kristine

Dear Greer Burns & Crain, I am reaching out regarding the recent limitation placed on my PayPal account due to concerns about potential intellectual property violations associated with your brands Ray-Ban and Oakley, as indicated in an email from PayPal customer service. I want to clarify that as a seller on eBay, my products are not related to Ray-Ban, and have not been sold on any other platforms or in violation of your brand. PayPal can verify my trade history and I am willing to provide any necessary information for your review. I understand that Ray-Ban trademarks are closely monitored and protected by Luxottica Group S.p.A. in the U.S. and abroad. Despite being a loyal PayPal customer for almost 5 years, I was informed that this issue falls under your jurisdiction and was advised to contact you directly. I kindly request your assistance in resolving this matter to prevent any permanent limitations on my account. Attached is the link to my eBay store for your reference. Thank you for your attention to this issue. I eagerly await your response. Best regards, Saida El mouhib Link to my Store: [redacted]

During my trip to Milan, Italy, I purchased the limited edition Ferrari Monaco sunglasses for $[redacted]. Upon noticing a scratch on the carbon fiber, I promptly returned them. Despite encountering resistance from a Ray-Ban employee, they eventually processed the return. I was taken aback by their rudeness as they claimed Italy had no return policy, although my brother had successfully returned Gucci shoes earlier at the same location. I complied when asked to write my credit card number on a piece of paper for the refund which they promised to credit back to my account the next day. However, the money never appeared, leading me to involve my bank. Following a dispute, the Milan Ray-Ban store refuted the return and insisted they do not accept returns. I remain certain that I returned the sunglasses and am disappointed in how the situation was handled by Ray-Ban Milan, given my loyalty to the brand.

I have been trying to reach a live person for a month now. My name is Lt. Glenn W. Lord, retired. I served in Vietnam in [redacted] and worked as a Florida State Trooper for 33 years. I was able to support my son through West Point and his seven tours between Afghanistan and Iraq. I believe I deserve the opportunity to discuss my issue with a customer service representative.

I lost my Ray-Ban Wayfarer tinted glasses, with "Ray-Ban" on the lenses. Local stores like America's Best and LensCrafters couldn't provide what I was looking for. Although I initially ordered from LensCrafters, I decided to cancel to do further research. I am seeking progressive lenses tinted in a light blue or purple shade, around 25%. The previous pair was too dark, yet I wore them at night. I want one lens to have the Ray-Ban logo, and the other to have "RB" for authenticity. I have read they should bear these marks to ensure they are genuine. I'd like them to appear high-quality after spending $[redacted]-$[redacted], not like the $1 glasses I currently wear. When inquiring if sunglasses I ordered would have the logo, the response was affirmative, which led me to question the difference between them and regular tinted lenses. I am slowly understanding this complex process better each day. America's Best doesn't carry what I need in stock, but LensCrafters assured they could order it. I'm unsure if there are challenges in tinting and applying the logo on progressive lenses, or if polycarbonate lenses are necessary. I was interested in the round style, but struggling to find what I want. I'm considering switching to full-rimmed for a smaller size, as the semi-rimless models seem to be available only in larger sizes. Any assistance is welcomed. Please contact me via email for any further questions or information. Thank you, Dave B.

My wife surprised me with a pair of Ray-Ban sunglasses, Model RS3379 [redacted] /58 [redacted] 3P. I cherished them, and unfortunately, I accidentally broke a lens. After attempting a local repair, I was advised to send them to the manufacturer. I submitted a service request No. [redacted], expecting a lens replacement. Instead, I received a offer to purchase a new pair for $[redacted], which was $50 less than the original cost. I value Ray-Ban's customer service and brand loyalty. I find it concerning to be asked to buy a new pair rather than just repairing the lens. As a loyal 60-year-old customer who relies on Ray-Bans for various outdoor activities, I hope the company can reconsider and simply replace the lens. Thank you for your attention to this matter.