Ramada Customer Service Issues

Hello, this is the Ulaanbaatar Ramada Hotel. I want to inquire about a guest, Mr. Louw Mark Lessie, who stayed with us from the 16th to the 18th of October. We mistakenly charged his private card for the room fees, and now he wishes to settle the bill. Can Agoda assist in refunding the charges so that the guest can make his payment directly? Our front desk is prepared to pay [redacted].[redacted] MNT. Kindly, we seek your assistance on this matter. Could you please provide a contact number where we can reach you? Thank you.

I made a reservation at the Ramada by Wyndham in Dallas Lovefield through Hotels.com. Unfortunately, I had to switch rooms twice due to their dirtiness and a roach infestation. Disgusted, I checked out early. The staff member at checkout was extremely rude, directing me to Hotels.com for any help. I contacted Hotels.com, and Alyce said the hotel promised a full refund in 5-7 days, which didn't happen by July 24th. After following up, they advised me to call on the 25th to speak with the general manager for details on my refund. Today, when I called, I was put on hold for 10 minutes before disconnecting. Upon redialing, they claimed there was no manager available and just took my details. Frustrated by the lack of assistance, I am seeking my refund promptly.

Due to our current homelessness situation, my brothers and I have been staying at Ramada Hotel in Vallejo on Admiral Callaghan Way. Despite facing significant financial struggles, we have always managed to make our payments albeit sometimes running late due to extended wait times for payment processing. We greatly appreciate the understanding and flexibility extended by the staff and managers, who have helped us with discounts. However, we recently found out that we have been blocked from making any future stays at the hotel without any prior warning. We have been loyal guests who have never caused any issues or damages during our stays. We have even politely requested basic amenities like a smoke detector in our room in the past. It is disheartening to be suddenly blocked from returning to the hotel without a clear explanation or chance to address any concerns. We simply seek a clean and safe place to stay temporarily, and we are confused as to why we are being treated as though we have committed a serious offense.

We believe we were overcharged for a three-night stay in a room where we encountered mice. Although we did not directly see the mice, we noticed our crackers were eaten from a new, sealed package. We notified the housekeeper, who did not speak English. On the last night, we stored all our food and belongings in the car. The next morning, we found evidence of mice in the brown bag where our food was kept. I took a photo of the mice droppings and cracker pieces with my smartphone. Upon check-out, we informed the front desk about the issue. We are concerned about what else the mice might have brought into the room, such as bed bugs or fleas. While a refund would be appreciated, the experience has left a lasting memory. Being long-time employees at the same company, we have a wide network of acquaintances that we may share our experience with.

Hello, I made a reservation at Ramada in Kittery, Maine, from South Portland, Maine, through Booking.com for October 16 to check out on the 17. After booking, I realized I needed the room for October 17 to check out on the 18. I tried contacting Booking.com for over an hour but couldn't reach them. I called the Ramada and spoke to a lady who assured she fixed the dates; she said to see us tomorrow. Relieved, I arrived the next day to be met by a poorly dressed, rude man who claimed that the lady I spoke to did not say that. Requesting to speak to her, I was informed she wasn't available. The man was unhelpful and stated nothing could be done. Frustrated, I had to leave to avoid confrontation, wasting $[redacted] USD as I was initially told the matter was resolved. This experience at Ramada was disappointing considering our past stays. Is there any way to rectify this situation? Thank you, John D. [redacted] Parkside Drive Centreville, Nova Scotia, B0P1J0 Canada

During my recent two-night stay at Ramada Mezona in Mesa, AZ, several issues arose that marred my experience: 1. Only one trash can in the room made it inconvenient, especially when needing to discard items post-shower. 2. The hair dryer was non-functional. 3. Lack of a bathroom door led to privacy concerns while dressing. 4. Breakfast staff leaving to handle trash was unhygienic and impacted food preparation. 5. Breakfast shortages on Sunday morning included no eggs, scarce gravy, and lack of condiments. 6. Monday breakfast also suffered from staffing issues, resulting in limited food options and constant requests for replenishment. 7. Inaccurate information from staff about vending areas led to frustration. 8. Long check-in wait times and unaddressed guest requests added to the dissatisfaction. 9. Inconsistent pillow quantities on beds were noted. 10. Thin blankets and inadequate linens necessitated adjusting room temperature for comfort, unlike past experiences at Wyndham/Ramada properties. Despite friendly staff and initially comfortable beds, overall, this Ramada fell short compared to other properties of the same brand, despite the higher cost.

I am currently working on my debut book highlighting the challenges faced by independent women in America due to gender discrimination, verbal abuse, and anti-woman legislation. During a recent trip along Route 66, my partner, R.D. from Feral Femme Art, and our daughter encountered a distressing situation at your hotel in Tulsa, OK. Despite being frequent customers, they were mistreated by the front desk attendant, Keri, and denied service based on discriminatory reasons. This unfortunate incident, where they were unjustly charged for a room they couldn't stay in, demonstrates the struggles women face while traveling. This experience has compelled me to share their story in my upcoming book to shed light on the struggles of women in our society. The lack of respect and understanding they faced is unacceptable, and we will not be recommending your hotel chain to fellow artists and members of the LGBTQ community. The treatment they received only reinforces the pressing need for awareness and change regarding women's safety and equality in our country.

Hello, my name is Carol. I recently stayed at the Ramada Plaza by Wyndham Orlando Resort Near Universal this past weekend and unfortunately, I had a poor experience. Upon arrival past midnight with my family, we found no available parking at the hotel and had to park in the adjacent shopping plaza. The room we were assigned had dirty sheets and a broken carpet, leading to a room change causing inconvenience due to the lack of parking spots and cleanliness issues. The next morning, the breakfast options were limited to just boiled eggs, lacking variety and even salt, and the staff member was unfriendly. I contacted the hotel via email with photos of the room but did not receive an apology. It's disappointing to see such subpar service from a chain hotel.

During my recent stay with my daughter at the Ramada in Topeka, Kansas over the weekend, we encountered unacceptable conditions. The room was filthy, with disturbing cleanliness issues such as what seemed to be blood stains on the ceiling and bugs present. The lack of cleanliness extended to the elevators and hallways, showing a disregard for basic hygiene. Housekeeping was subpar, leaving the beds untidy with items like washcloths and even underwear left underneath the covers. The air conditioning was noisy, and the overall state of the carpets and walls was disappointing. Breakfast was also a letdown. This experience has made me question the quality of Wyndham hotels. I am requesting a refund for my unsatisfactory stay and hope that others are aware of these issues before making a reservation there.

Upon our arrival at the Platte City, Missouri location, we encountered a situation where no one was present at the front desk, leaving three customers waiting for assistance. Despite a customer leaving after a 25-minute wait, we chose to remain in line as we had already settled our payment. Regrettably, the initial customer had already been waiting for 20 minutes prior to our arrival. Attempts to seek assistance through a corporate number were unproductive, leading to a prolonged 45-minute wait until the desk clerk finally appeared without offering any explanation or apology for the delay. Later in the afternoon, upon returning to our room, our keys were dysfunctional, necessitating a walk around the building for reprogramming. Subsequently, finding our room unclean upon entry resulted in yet another trip to the front desk for resolution. Communication barriers with the cleaning staff further compounded our frustrations. The overall experience at Ramada has been disappointing, characterized by subpar customer service. Considering the multiple issues faced, I believe that a refund for at least one night's stay or a complimentary future stay would be a fair resolution.

I made a reservation through Priceline for June 20th. Unfortunately, a family emergency arose, and I had to cancel. Ramada assured me of a full refund. I later received the refund, but my card was recently charged for the room. Priceline said Ramada rejected the cancellation, which is confusing since I already received a refund and was assured there would be no issues two months ago. Now, Priceline is directing me to Ramada for resolution. I need Ramada to inform Priceline to refund the charges. I have been encountering difficulties trying to resolve this with Priceline. My name is Elizabeth V., and you can reach me at [redacted] or [redacted]. Thank you.

To Whom It May Concern, I want to bring to your attention a disappointing experience my Dad and I had at a Ramada Inn in Clarks Summit, PA, on August 30. We had planned our stay due to the assurance of pet-friendly accommodations, as we were traveling with our cat. Unfortunately, upon arrival, we were informed that pets were not allowed. The parking situation was also problematic, with debris and construction clutter making it challenging to navigate our rental truck. The encounter at the front desk was unwelcoming, given the circumstances. To exacerbate matters, my elderly Dad sustained injuries trying to assist in a difficult situation. This entire ordeal was unexpected and disheartening, especially since my Dad has been a devoted patron of Ramada Inn for many years. Regrettably, based on this event, we have decided not to patronize Ramada Inn in the future. I have attached pictures to illustrate the conditions we encountered during our stay. Sincerely, Sawyer L.

By Sawyer Lawler [redacted] Pine Lane Barnstable, MA [redacted] Dear Sir/Madam, On August 29, my father and I stayed at a Ramada Inn in Harrisonburg, VA. We called the front desk for a pet-friendly Ramada Inn near Scranton, PA for the following night, August 30. The desk clerk found one in Clarks Summit, which was confirmed to be pet friendly. I prepaid for the room due to Labor Day weekend being busy. Upon arriving in Clarks Summit, we encountered a poorly managed construction zone, with limited parking for our rental truck. The desk clerk informed us that they were not pet friendly and demanded we leave immediately. As my father, who is 70 and has health issues, tried to assist, he got injured due to the conditions. This experience was disappointing, especially since my father has been a loyal Ramada Inn customer for many years. We ended up driving home instead of finding another room. I'm requesting a refund of $[redacted] for the inconvenience. Sincerely, Sawyer Lawler

I am currently employed as a hostess at Ramada Udaipur. I am experiencing challenges due to inappropriate behavior from our Food and Beverage manager. Despite reporting this to the HR and Resort Manager, no action has been taken against him. I recently joined this month and feel unfairly targeted for standing up against his misconduct, resulting in him pressuring me to leave. This situation has made me feel undervalued as a hostess compared to the manager, who is being protected despite being in the wrong. The lack of support and inaction from the management is forcing me to leave a job I traveled far for from Kolkata. It is concerning that a prestigious establishment like Ramada tolerates such behavior from its managers, tarnishing my experience here.

During my stay at Ramada SeaTac, I encountered an issue where I was incorrectly charged for two days instead of one, along with a $40 incidental fee. I also faced a situation where my toiletries, including a shower attachment vital for medical purposes, were mistakenly removed by room service before I had checked out. When I inquired about my missing attachment with the front office, I was initially told to check back later, only to be informed that it was not found. Despite my efforts to resolve the matter, I was met with unhelpful responses from the staff. This experience has left me feeling disappointed and frustrated with the level of customer service provided. I am seeking to either have my missing items returned or to receive a $75 refund for the inconvenience caused. These items are essential for my medical needs, and I hope for a swift resolution to this matter.

During my one-day stay at Ramada in late October, I was erroneously charged for two days and a $40 incidental fee. Adding to my frustrations, my toiletries and medical shower attachment were taken from my room while I was checked in. Despite being initially informed they didn't have the items, a visit to the front desk revealed otherwise. Upon contacting them later, they denied having the items. I am seeking a refund of the $40 incidental fee, $75 for the shower attachment replacement, and $50 to replace my stolen toiletries. It is unacceptable and unlawful for them to enter my room without notice and take my belongings while I'm still checked in. I've taken steps to dispute the charges with my credit card company, but I am eager to put this ordeal behind me and distance myself from the hotel.

I had made reservations at Ramada from December 14 to 15. On the 14th, Heather assisted me knowing I had a pet, but she didn't mention any fees. When I extended my stay until the 17th and tried to rebook the same room for another 3 nights, I was suddenly informed I was on the "do not rent" list due to my animal. Even though I explained it was my emotional support cat, they insisted only dogs, ponies, or monkeys could be such support animals. My disability was also questioned, making me feel uncomfortable. I expect my name to be cleared from the list and request a complimentary 7-day stay with restaurant credit. Additionally, I am disappointed with Heather's lack of care and customer service towards me. If this issue is not resolved promptly, I will have to take legal action.

Dear Sirs, I stayed at your hotel, the Ramada Houston Airport East at Humble, from December 6th to 8th, [redacted]. Upon arrival, the staff at the Ramada charged me $[redacted] in cash, which included $[redacted] for 2 nights, and an additional $25 plus tax for a late check-out. Upon my return to Poland, my father informed me that his credit card was also charged $[redacted] by the Ramada. I have attached a copy of the bill I received, and I noticed that it states "paid with Mastercard" after my return to Poland, even though I paid in cash. This discrepancy concerns me, as if the property charged the credit card, they should not have accepted cash payment, and vice versa. The young lady who collected my payment was around 35 years old, with a middle-black skin tone and short hair. She was at the reception on December 7th as well, so it should be possible to identify her. I have enclosed the bill again for your reference, which mistakenly only shows a charge for 1 night and the late check-out fee. I believe I have overpaid $[redacted]. Best regards, M.L.

I was charged two separate fees for smoking at this motel - $50 and $25. There were no signs indicating it was a non-smoking room. We paid $[redacted] for a 2-night stay due to my surgery at Ochsner Hospital. The conditions were terrible; there was a loud noise in the room, only one elevator worked, the halls were hot and moldy, and the pool was dirty with no filter running. I stayed in room [redacted] at [redacted] Financial Plaza, Shreveport, LA. They mentioned over the phone that the $25 was a smoking deposit, so I don't understand why they charged an extra $50. I'm requesting a refund of the $50 to my card and they can keep the $25 as originally intended for the deposit.

Ramada by Wyndham South Waco During our stay, we had to change rooms three times due to various issues. The first room had a noisy air conditioner, which was reported to the front desk, but no action was taken. The second room on a different floor was missing amenities and had maintenance issues. Eventually, we were moved to a third room, which had a faulty door lock and limited TV channels. The last room we were moved to had more problems, including a broken light and toilet. This experience was very frustrating, especially given the circumstances of our stay. The small discount offered did not make up for the inconveniences we faced. Overall, this was a disappointing and unpleasant stay, and I would not recommend staying at this hotel.