RalphLauren.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about RalphLauren.com customer service, archive #1. It includes a selection of 4 issue(s) reported June 7, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I bought the original "Lauren" perfume at Macy's in Temecula, CA. Unfortunately, the bottle was defective; it would frequently leak because it would fall over in my purse due to a connection issue with the spout. I realized this after my hands and purse constantly smelled like the perfume. By the time I figured it out, it was past Macy's 30-day return policy, and they couldn't assist me. I really need this perfume from Macy's because I have their charge card, and it's my all-time favorite, even though it's hard to find. I lost some of the perfume due to the leaks, and I'd like to know if there's a way to replace the bottle or order a new one to be sent to Macy's at the Promenade Mall in Temecula. This perfume means a lot to me, even though it's not exactly the same as it was in the '80s. Can someone help with this? Thank you.
Reported by GetHuman7516022 on Tuesday, June 7, 2022 7:31 PM
I would like to return a rugby shirt. Unfortunately, there was no return shipping label in the parcel box when the item arrived. The adhesive sheet was missing. I do not want to incur any costs due to this error. I have already contacted your staff, who advised me to send an email. I did so a few days ago but have not received a response. I need a new return shipping label from Timberland. Please send it to me by post or email so that I can print it off. This mistake on your end is causing me inconvenience and taking up a significant amount of my time. Thank you.
Reported by GetHuman8486308 on Friday, July 7, 2023 4:50 PM
I purchased a 'slim fit stretch mesh polo' on 06/25/[redacted], which was delivered to a UPS access point. Unfortunately, the UPS access point at [redacted] Ripple Road, Barking, IG11 9PN, closed the day the order arrived. I was expecting a refund as per the return policy, but have not received it yet. The order number is [redacted]. Since I no longer need the item, I am requesting a refund. Despite emailing Ralph Lauren three times, the customer service response has been unhelpful and disappointing.
Reported by GetHuman8552090 on Tuesday, August 8, 2023 1:18 PM
I need assistance with a late return for my order number [redacted] from 14/05/23, which is for a denim skirt. I initially contacted customer support and was provided with an email for return to a YPS outlet, but unfortunately, I misplaced the email. I have been unwell and bedridden since then, which has made it impossible to follow up until now. I am feeling better and would appreciate it if I could receive a re-email of the returns label if possible. The item is unsuitable and Ralph Lauren also sent a smaller size than what I had ordered. The cost of the skirt was £[redacted].00 with free shipping, and I cannot afford to keep an item that does not fit correctly. Thank you for your help.
Reported by GetHuman-lynnepow on Sunday, September 3, 2023 3:39 PM

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