Raising Cane's Chicken Fingers Customer Service Issues

On Wednesday, June 13, [redacted], my family ordered 2 three-finger combos and 1 box combo from the restaurant. Unfortunately, they were out of toast and substituted extra fries. Upon returning home, a 20-minute drive away, we discovered the box combo was missing, and there were no additional fries in the three-finger combos to account for the missing toast. After calling, we spoke with the manager. Instead of resolving the mistake adequately, he offered a free sauce as compensation for the missing box combo. He acknowledged his error in not including the box combo, which he had right in front of him. It was disappointing that not only did we not receive the fries we should have for the three-finger combos, but my husband also went without dinner. The offer of an extra sauce for a prepaid, missing item was insulting. The handling of this situation by the management is incredibly frustrating.

Store Location: [redacted] Preston Rd, Frisco, Texas, [redacted] Phone: [redacted] Service Date: 11/03/[redacted] Check: [redacted] Feedback: My recent visit was disappointing. I ordered a carry-out with slaw instead of fries, a drink downgrade, and an extra toast. Unfortunately, when I got home, there was no slaw, an excessive amount of fries, but at least the extra toast was included. Despite checking the order before leaving, it was still incorrect. I inquired about the codes on the receipt, but the staff confirmed it was accurate. I have learned to check my order before leaving in the future. Overall, I rated the experience a 2 out of 10; the chicken was good, but the mistakes were frustrating. This isn't the first time my carry-out order was incorrect, but it was the most inaccurate. I chose not to return to the store due to the inconvenience. It seems like the quality is decreasing, and with many other options in Frisco, I hope they improve.

I visited Raising Cane's restaurant on 3/20/19 and used the drive-thru to order. The employee who took my order seemed dry and rude. I requested a large sweet tea, a kids meal combo with a hi-c, and added another drink. Her attitude shifted when I added the second drink and she rudely asked if that was all. I inquired about her tone and she claimed it was a joke. When I asked to speak to the manager, she avoided me and had someone else assist. The manager seemed bothered by my request, but assured he would address the situation. I value respect and do not expect anything free, just basic courtesy. I am disappointed by this experience as I spend a lot at Raising Cane's. Despite this incident, I do not hold it against Raising Cane's overall. This was my first negative encounter at the Baton Rouge, LA location and it may prevent me from returning.

On October 30th, [redacted], my spouse and I visited Raising Cane's on Tustin Street in Orange, California for dinner around 6:30 p.m. After ordering, we waited for 20 minutes without receiving our food. When I approached the counter to complain, the staff member took my receipt abruptly. After another 10 minutes, our food was finally handed to us slowly. I observed only two out of fifteen available tables were clean, with food debris on the floor under others. Additionally, two drive-thru customers also came in to complain about their orders while we were there. I am quite disappointed with the service at this restaurant and I am seeking a refund for two box combos I ordered.

I rarely go out, but with all the buzz about Cane's, I decided to try it. The lady at the drive-thru in San Marcos, Texas at 6:40 p.m. was fantastic. She asked me to move to spot #3, but I misunderstood and parked at the 3rd cone. The staff in vests outside started yelling at her to hurry me along, which felt unprofessional. I apologized, and she kindly handed me my gallon of tea. Despite the bad first impression, I'll go back for the food. If this happens again, I might share my experience on social media to raise awareness. I don't expect any freebies; I prefer to earn what I consume. Please convey my apology to the young lady. Thank you. Jackie R, 04/06/[redacted].

After a long day at work, all I wanted was to grab some Canes and head home. However, my experience at the drive-thru was frustrating. Although I had been waiting in line for 15 minutes, the African American employee asked me to drive around the cars and start a new line. I was concerned about fairness as I had been waiting before the other cars. When I declined to move, the employee blocked my car. Despite the line not moving for another 10 minutes, the situation escalated as he continued to hinder my progress. Feeling disrespected, I left without my order. Upon contacting the manager, I was told that people were asked to drive around to alleviate street congestion, a reason that seemed implausible given the circumstances. The treatment I received was unacceptable, and I believe the employee should face consequences for his behavior. This negative encounter has made me reconsider returning to this Canes location after years of being a loyal customer.

I have a Cain's card for the "buy one get one" promotion, but when I tried to use it at my local store, it was no longer available. Where did my reward go? Also, I was told by one store employee to use my card every time I order to earn Cain's benefits. However, at a different store, I was informed that it only provides email updates on special offers. Can you clarify what the purpose of using my card is when making a purchase? Thank you.

I visit Raising Cane's approximately three times a month at the N. High St. location in Columbus, OH. Usually, my orders are perfect. However, during my last visit, I received cold fries, unusually small tenders that shouldn't even be considered tenders, and my three extra sauces were missing. I've noticed a decline in the quality of service at this location. I suggest that the staff double-check orders to ensure the food is hot, the tenders are a normal size, and all items are included. I usually order the Caniac, which is a bit pricier, and it was disappointing to discover these issues only after getting home.

I ordered the 25-piece tailgate which was supposed to come with 8 sauces, but my order arrived without any sauce. When I returned to the restaurant and informed the server about the missing sauces, the girl in the back not only accused me of lying but also yelled at me multiple times, insisting that she had packed my order herself. The customer service experience was extremely disappointing considering the mistake made with my order.

My name is Amy Turner. I am currently staying in a hotel because Hurricane Ida destroyed my home. We have been here since September, waiting for assistance. The reason I am writing is because my partner and I are struggling with all of this in every way possible, and today we are hungry. I'm not sure if you can help, but it would be greatly appreciated if you could provide us with something to eat. I can give you my FEMA ID number so that you don't think I'm lying. I will even come back and pay for the food when I receive my benefits. Thank you in advance. - A.Y. Turner

On 02/02/[redacted], I utilized the Happy Caniac Club Anniversary offer I received as a Caniac Member at Cane's on [redacted] Stringtown Rd, Grove City, OH [redacted]. During my drive-through order, I informed Anijah that I had the special offer to buy one Box Combo and get one free. There seemed to be confusion, so I planned to show the offer on my phone at the window. After showing the offer to Anijah and a manager, I used my Caniac card and credit card to pay for my order with check number [redacted]. Upon receiving my order at the pickup window, I later discovered one small box was missing slaw and realized I had been given a box combo and a 3-finger combo instead of two box combos. I hope to have a free slaw and one chicken finger added to my Caniac card for my next visit, or alternatively receive a coupon for these items. Despite this mistake, I appreciate Cane's service and look forward to future visits.

I recently attended a fundraiser at the restaurant in Hanford, CA. Unfortunately, I forgot to mention it was a fundraiser before making the payment. After realizing my mistake, I asked the manager, Brad, if there was a way to update my order to reflect that it was for the fundraiser. Our intention in dining at the restaurant that day was to support our school through this fundraiser. I believe that there may have been a missed opportunity for better customer service in this situation, as I was informed that nothing could be done after the payment was made. I have always believed that customer service should be a top priority, and I hope for better experiences in the future.

As we arrived, we noticed the manager setting up a cone. We politely asked if we could be their last customer for the day, which they agreed to. However, when another employee told us they were closed, we mentioned the manager's permission. Despite this, when we tried to order, the employee refused to serve us. We requested to speak with the manager, but they also declined to take our order.