RTA Rapid Transit Customer Service Issues

I catch the 55B daily, Monday to Friday, with my stop at approximately [redacted] Lake Rd. On Wednesday, July 25, and Friday, July 27, the bus arrived at 7:07 a.m., usually passing by between 7:09 to 7:11 a.m. I ended up missing the bus on both days, with the next one not scheduled until 7:40 a.m. The new driver, starting this week, needs to maintain consistent timing by my stop. I am always early and not used to missing the bus. The current situation of waiting an additional 30+ minutes for the next bus is inconvenient, especially without seating available. I hope the timing can be adjusted to avoid such delays in the future.

I would like to file a complaint regarding the bus driver of the 26 bus that travels down Detroit. My first concern is that he arrived 10 minutes early around 3:20, causing me to miss the bus due to heavy traffic in downtown Detroit. Despite trying to get his attention, he left early at 3:25 instead of the scheduled 3:35 stop at West 65th. This is not an isolated incident as his behavior has been consistently negative, ignoring passengers waiting at bus stops. As a monthly RTA pass holder, I expect fair treatment and accountability for bus drivers' actions. Missing the bus while standing in the street simply because he arrived early is unacceptable. I am extremely dissatisfied and believe action should be taken to address this issue.