QQ.com Customer Service Issues

Recently, someone has been using my account to send inappropriate photos and insult my QQ friends. They changed my registered phone number to [redacted]6, and I have been receiving verification codes on this number. The phone number associated with the hacking is [redacted]9. False information has been posted on my account, including details about me and my girlfriend. I urgently need assistance to resolve this issue.

I've been attempting to create a QQ account to chat with my friends, but I'm encountering issues. I'm not receiving the confirmation code when trying to create an account on my computer, and I'm facing other problems like being directed to the launch screen even after logging in and encountering "Connection failed" errors. I am trying to set up the account as an American using an American phone number. I have Google Fi as my phone provider, which might be causing issues with receiving the SMS confirmation message. I would appreciate if you could provide suggestions to help me successfully use QQ. Thank you.

Hello, my QQ ID is [redacted]. When I try to log in with the correct password on the macOS app, it keeps prompting me to scan a code. The phone app is attempting to send the code to my previous inactive phone number (potentially [redacted]5) instead of the new number, [redacted]6, and I am unable to update it in the app despite multiple attempts. The phone app, needed to scan the QR code on the Mac app, is solely in Chinese and requested my Chinese ID, although I only possess a foreign passport. Your assistance is greatly appreciated. Thank you, Rob.

I have been using my QQ International account for about 7 years, but recently encountered login issues. When my primary internet provider went offline, I switched to my secondary provider. Upon reconnecting, QQ appeared offline, requesting a verification code but not allowing access even after the code was entered. Despite resolving my initial internet problem, QQ still failed to log in. An error message stating "verification code is required when unusual sign-in location is detected" appeared, along with "suspicious network condition detected." Additionally, a message stated my version was outdated, requesting an upgrade to the latest version. I'm puzzled by these issues as I consistently use the same IP addresses. I am currently using version 2.11. Could someone assist me in resolving this matter? Best, James B. QQ account number [redacted] Talk915-James B. Email: [redacted]

Dear Customer Support, I have been experiencing issues with my QQ account [redacted]89 being blocked for the past few days. It seems like my account might have been compromised, as some unpleasant messages were sent to my friends on QQ. I was in the process of setting up a new PIN when I realized my account was no longer accessible. I would appreciate your assistance in restoring access to my QQ account [redacted]89 so I can set up a new password. Thank you for your help. You can reach me at [redacted] Best regards, Reinhold R.

Subject: Request for Assistance with Compromised QQ Account Hello QQ Messenger Customer Service, I am reaching out for help regarding my QQ account, as it appears to have been compromised. When attempting to log in, a different mobile number is displayed, which suggests unauthorized access to my account. My QQ account ID is [redacted], and my registered mobile number is [redacted]2. Although I can still access my QQ account through QQ Mail, I am unable to do so via QQ Messenger. I kindly ask for your support in granting me access to my QQ account to address this security breach promptly and prevent any misuse of my account. I would greatly appreciate your immediate attention to this matter and assistance in investigating and resolving the security issue. Please provide guidance on steps to regain control of my account and enhance its security measures. Thank you for your prompt response and cooperation in resolving this concerning situation. Best regards, Parthiban R. [QQ Account ID: [redacted]] [Registered Mobile Number: [redacted]2]

Hello, I need your assistance. I am having trouble accessing my QQ messenger and QQ mail, and I cannot understand Chinese messages. I am from Algeria and used to visit Shenzhen frequently for business with Huawei. I have lost contact with my Chinese friends, and I would like to reconnect with them through QQ messenger. My QQ number is [redacted]98. I hope to hear from you soon.