Pringles Customer Service Issues

Dear Sir/Madam, My name is Tilly and I am 13 years old. For an English project, I am researching animal testing. I am seeking information about companies that conduct tests on animals and the rationale behind it. I would appreciate your insights on the following: 1. Do you test products on animals, and if so, what are the reasons? 2. Would you prefer products in the future to be free of animal testing? 3. Are there alternative methods for testing that avoid harm to animals? 4. What is your company's stance on animal testing? Kind regards, Tilly Taher

Yesterday, I opened a box of Hot & Spicy Pringles purchased in Berlin, Germany. While eating, I found a crisp with a black, bumpy, and unappetizing piece firmly embedded in its center. I'm grateful I noticed it before consuming it or handing it to my daughter to prevent a potential choking hazard. This incident has left me feeling extremely disgusted and upset. I have photos of the affected crisp saved if needed. This quality issue needs to be addressed promptly. I trust I am the only customer who has encountered this and hope for a resolution. I'm willing to cooperate to understand what led to this and improve your product. Unfortunately, I can't upload pictures here, but I am retaining them along with the crisp and box for your reference. Looking forward to your response. Best regards, Alexander Wanitschke Seelingstraße 37 [redacted] Berlin

Hello! I have an interesting idea to share. Have you ever thought about ways to improve the design of a Pringles tube? I'm fascinated by how chapsticks and silicone tubes have mechanisms to push the product up for easier access. I find myself hesitating to reach into the bottom of a Pringles tube due to the risk of getting stuck or making a mess. I envision a small rubber ring encircling the bottom cylinder of the tube to create a pushable platform. As the chips diminish, this ring could lift them up, ensuring easy access and avoiding crumbles everywhere. Just a fun suggestion for enhancing the product experience. Best, S.C.

Dear Sir or Madam, My name is Leonie Gottschalk. I am 13 years old, and my best friend is celebrating her 13th birthday on August 5th. I would like to surprise her and all the guests with Pringles. Since around 35 guests are invited and my pocket money is not enough for so many packs of chips, I am kindly asking for your support. It would be great if you could provide me with some packs for free to have a successful party with plenty of chips. Your chips are simply the best! Therefore, I wish for nothing more than to indulge in chips at the event! I hope you like my idea and can help me surprise my best friend. My address is: Burg 44, [redacted] Winhöring I would be thrilled to receive a little package from you soon! Kind regards, Leonie Gottschalk

Good Afternoon, I recently purchased sour cream and onion and sour cream cheddar Pringles after not having them for over a year. Unfortunately, I noticed that the taste and texture seem off. Even after buying them from different stores, the issue persisted. When my daughter tried them, she mentioned they tasted stale, even though they were fresh. I usually purchase them from Harris Teeter or Giant in South Riding, VA. I had others taste them, and they had similar feedback. I hope the original recipe can be restored soon so I can enjoy them once more. Thank you, Laura

Hello, I purchased your product from Trivandrum Sreekaryam QRS Nilagiri. The staff at the shop mentioned a lucky coupon promotion, so I filled out a coupon and placed it in the collection box as instructed. However, when I returned to the shop, the gift cycle that was supposed to be displayed was missing, and my filled coupon was found tucked away. I approached the store manager regarding this issue, expressing my frustration about the situation. I believe it is misleading to customers. I have evidence of this occurrence and would appreciate a satisfactory explanation from your end. Thank you.