Prada Customer Service Issues

I wanted to share my disappointing experience at your Mall of the Emirates branch in Dubai, UAE. As a loyal Prada customer, I was excited when my wife, a popular blogger, gifted me a pair of Prada shoes for my birthday. However, due to a sizing issue, we visited the store to exchange them, only to be met with unprofessionalism from the branch manager, Mohammed Asaad Moossa. Despite my explanation, he accused me of wearing the shoes and refused the exchange. Frustrated, I requested his contact details ([redacted]3) to escalate the matter. I hope for a prompt resolution as I value your brand. I have attached a photo of the shoes to show their condition. My contact information is +[redacted]20 and [redacted]

Hello! I recently purchased a lovely keychain at your duty-free shop at the Charles de Gaulle Airport in Paris. The keychain has a metal frame where you can slide letters, logos, or hearts. I bought it on Sept 7 and have all the receipts. It has my initials and a heart on it, making it a special memento of my trip. Unfortunately, the frame opened, and the letters and heart fell off. I believe it may be due to a faulty frame. I don't have a Prada store nearby, and I'm unsure if there is a way to replace the letters. Thank you for any assistance you can provide.

I had a very disappointing experience with Prada regarding my Borsa A MA Saffinano Lux Bluette TU purchased in Hong Kong. After discovering stains on the bag upon arrival in India, I contacted Prada with proof of purchase and images, leading to a lengthy exchange with Gary Tan from Singapore. Despite waiting three months to address the issue, my visit to the Prada store in Singapore on October 29, [redacted], was unhelpful. The manager, Xavier, mentioned a 2-4 week evaluation timeframe, but upon returning the next day, I was informed that no action could be taken. Despite my frustration and insistence on a resolution, the treatment was poor, Gary was rude, and no replacement or restoration was offered. The lack of customer care and refusal to acknowledge the brand's fault has left me appalled and unwilling to shop at Prada again. - Roxana Anklesaria

Hello, I am reaching out regarding a recent purchase of a Prada eyeglasses frame I made in January. Unfortunately, about a month ago, the nose piece broke, leaving me in a difficult situation as I rely on my glasses for work. Eyeland Opticians Malta, where I bought the glasses, attempted a repair but could not find the exact part due to the frame being out of production. They replaced it with a different part that does not match the original dark grey frame, now offered to give me another frame for an additional cost, which I find unfair. The new frame they are suggesting is priced significantly higher than my original purchase. This situation is affecting my health as I have been experiencing headaches and vision problems for the past month. I can provide photos if needed. I would appreciate your assistance in resolving this matter promptly. Thank you. Best regards, Therese

During my recent visit to your Palermo store on Jul 26, I bought a wallet and sought assistance from your sales representative in processing a tax refund using the Global Blue form. Upon departing from Palermo and transiting through Milano airport on Jul 27, I encountered an issue with the tax form I received from your store. Unfortunately, my passport number and date of birth were incorrectly filled out on the purchased Prada item's form. This led to me being unable to obtain the necessary customs stamp at Milano airport for the tax refund. I usually do not face such problems with tax free forms from other stores like LV and YSL. Despite acknowledging my responsibility to check the form, I faced delays due to a printer issue at your Palermo store. This forced me to hastily collect the form one hour later on my last day in Sicily before leaving the store. I am reaching out to see if there is anything that can be done to rectify this situation and assist me in claiming the tax refund. I can provide images of the tax free form and the receipt if needed. I appreciate your understanding and await your response.

I purchased a pair of shoes at a Prada boutique that have a manufacturing defect causing my feet to slide sideways and to the front, as they are slanted on the inside. Unfortunately, the Prada boutique in Miami where I sought help will not exchange the defective shoes or provide a refund, even though they have both the shoes and my money. I called the customer service number you recommended, but they were unable to assist with this issue. I spent over $[redacted].00 USD on these shoes.

I purchased a Prada bag from Sawgrass Mills, Florida on May 26, [redacted], which seems to have a manufacturing defect. I am currently residing in India after visiting the US as a tourist, returning on May 27. I didn't notice the defect until now and am quite disappointed with this quality issue from such a renowned brand. The bag is still under a one-year guarantee, and I would like to have it replaced. I am willing to ship it back to the store and pay extra for a different bag as a replacement. I trust you will handle this matter promptly. Thank you.