Potomac Edison Customer Service Issues

We have $[redacted].00 to allocate towards this bill and my mom's Social Security check, which is limited, will be used to make payments. Unfortunately, the account has been locked, and the provider mentioned they are unable to assist us further. The nights are becoming colder here in West Virginia, and we are facing financial difficulties with no income and limited support from family. We acknowledge that we tampered with the meter, were caught, and admitted to the offense. We are willing to cover the unauthorized usage and any penalties incurred. Despite my numerous attempts to communicate with them, my unemployment due to health issues and the denial of disability benefits have left us in a precarious situation. There is a minor in the household with no heating source currently available. Any assistance would be greatly appreciated in this urgent situation.