PersonalizationMall.com Customer Service Issues

Hello, my name is Zipora Weber. I am a long-standing customer of yours and frequently use your website. Recently, I purchased several items as Father’s Day gifts, with the latest one being ordered on June 10, [redacted], under order #[redacted]17. During checkout, I was prompted to select expedited shipping as it was suggested that ground shipping would not deliver on time for Father’s Day. Ultimately, I chose expedited shipping only to discover that you offer guaranteed Father’s Day delivery at no extra cost. I am disappointed that I paid additional fees for expedited shipping based on your recommendation and would appreciate a refund for the extra charge. Thank you for your assistance. Zipora Weber

I am disappointed with my recent order. The item arrived later than expected, and upon opening, I discovered that one of the items was incorrect. I ordered the Orrefors Crystal Heart Votive, but received something else. This was meant to be a gift for tomorrow, so I am quite upset by this mistake. My order number is [redacted]56. I have yet to check the luggage tags. Kindly contact me on my cellphone at [redacted]. Thank you.

I am disappointed with the size of the Day We Wed Keepsake. Judging by the photo and price, I expected it to be larger. I had hoped it would be big enough to be displayed on a stand or table. I realize now I should have checked the measurements instead of relying solely on the picture. Similarly, the In Loving Memorial Cross is also smaller than I anticipated. I frequently shop for gifts but after this experience, I will not be returning to this store.

Order number [redacted]23, item number [redacted], under the last name Pucher. I received the self-inking stamp today. After trying it 15 times, it is not producing a consistently clear or bold return address as I expected. It seems like the ink supply is dried up or nearly empty, causing the address impression to be very faded and worsening with each use. Additionally, there were no instructions included. Could you please provide guidance on how I can achieve a bold and clear print? The graphic and wording on the stamp are perfect, and I would like to make the most out of it.

I received my order of 6 personalized blankets today, but one of them (#[redacted] for JULIET) is noticeably shorter than the rest and has the top images cut off. This mistake means that one of my grandchildren will be missing a Christmas gift due to poor workmanship and lack of quality control. To make matters worse, I couldn't even reach anyone on the phone for assistance. I kindly request a reprint of the defective blanket to be sent overnight as there is no other solution to this issue.

I am contacting you regarding my recent order #[redacted]84. I purchased a frame and requested a gift box to accompany it. Unfortunately, the gift box was missing from the delivery, and now I must purchase one separately for my friend, a new great-grandmother. Due to my age and the challenges of shopping during the pandemic and extreme heat, it is inconvenient to have to go back out to find a gift box. I have been a satisfied customer in the past but am disappointed with this oversight. There is no time to wait for a replacement box as my friend is visiting tomorrow. Kindly refund the cost of the gift box and the shipping and handling charges to my credit card. I trust that future orders will be processed accurately.

I recently received my order of 1 American Flag with "One Nation Under God" personalization (#[redacted]). While the flag is fine, I was disappointed that the lettering is too small and not legible from afar. There was enough room for larger, more readable lettering. I wanted to share my feedback so other customers are aware and not let down like I was. I also have another significant order pending with personalization, and I hope this issue won't be repeated. Thank you. - M.S.

I attempted to make a purchase with my Mastercard, but it was not accepted. I then tried with my Visa card, but encountered the same issue. I want to confirm if either order was processed because they are personalized, and I do not want duplicates. If any order was successful, please cancel it. Thank you, Yvonne L.

I placed an order yesterday with order number [redacted]15. Despite being eligible for free shipping, it was not applied to my $90 order. After emailing the company requesting a credit for the shipping fee, I have not received a response. I attempted to call twice, experiencing long wait times and getting disconnected once while explaining my issue. The second time I called, an automated message informed me that the site was down and to email my request instead. I am disappointed with the lack of assistance and still hope to receive the shipping charge credit.

I recently placed two orders with numbers #[redacted]21 and #[redacted]52. I have consistently been pleased with the quality of the orders and products I have received over the years. My concern is regarding a postcard I received in the mail offering a free [redacted] Pandemic ornament and a 20% discount. I tried using the coupon code [redacted]-AEFC-BAID-[redacted] online and contacted customer service for help, but haven't had any success. In addition, I wanted to update the name on the ornament from La Valle to our family name, La Valle Tetto, which I had mentioned in the notes of my last order. Can you assist me with this issue?

My package reached the Pitney Bowes Facility in Grapevine, TX on November 24, [redacted]. Despite this, I have not yet received it at my P.O. Box in Wills Point. The delay is causing me inconvenience as I need to mail these items to Arkansas and Florida promptly. It has been sitting at the Grapevine location for 9 business days, which is unreasonable. I have already contacted customer service via email but only received a vague response stating, "AN ESTIMATED DELIVERY DATE IS COMING SOON."

My package reached the Pitney Bowes Facility in Grapevine, TX on November 24, [redacted]. I am still waiting for it to be delivered to my P. O. Box in Wills Point. It has been sitting at the facility for 11 days, with 9 of those being business days. I am disappointed with the handling of this order, especially since a previous order was delivered promptly, unlike this one which seems to be stuck in Grapevine.

I recently received my order, the Christmas Plaid personalized Candle Lantern 3 piece set, and unfortunately, the smallest lantern arrived with broken glass on one side. I am disappointed by this as it is a Christmas gift for my family. I would like to request a replacement for just the broken lantern instead of returning the whole set. The lanterns are lovely, and I would appreciate your assistance in resolving this issue promptly. My order number is [redacted]2. Thank you for your help.

I bought 7 ornaments from your store for the upcoming holiday season. This is my second time purchasing from you, and I have always been satisfied with your products. However, this time, my order of ornaments that was supposed to be sent out on November 30th has not arrived yet. It seems to be taking longer than usual. Could you please check the status of my order with confirmation number [redacted]62 and let me know where the products are? My screen name is lowercase [redacted]

My name is Theresa B. I ordered 3 ornaments on Sunday, December 13th at 9:37 p.m. I made a mistake on item #[redacted]-R where one of the ornaments has the wrong date. The ornament with the names Donny, Bridget, and Rhys should read [redacted] instead of [redacted]. I am hoping you can correct the date before it is printed. I placed the order less than 3 hours ago, so I am optimistic you can make the change in time. Thank you.

When I initially placed my order with Theresa, she was very rude and seemed rushed while assisting me with my order number #[redacted]32. I tried to explain that I encountered difficulty applying my coupon code: [redacted]-AEJI-EJDB-[redacted], which should have provided a free ornament plus a 20% discount on my purchase. Despite addressing this concern with her, she assured me that the coupon had been applied. However, upon reviewing my order details, I noticed that the ornament cost was not deducted as promised. I am unsure of the actions she took, but I am quite disappointed with her level of service. Furthermore, I inquired about the possibility of having the [redacted] ornament delivered to a different address, but she informed me that this was not an option. Sincerely, Elva Mireles

Hello, I placed an order for a personalized pillow cover ([redacted]-B) for a Secret Santa exchange at work on 11/29/20. I expected it to arrive by 12/16/20, well before our exchange on 12/17/20. Although I received a shipping notification on 11/30/20 with a tracking number [redacted][redacted][redacted][redacted], the delivery was delayed. Despite selecting Economy Shipping, I paid for Express 2-day shipping for $8.99, which added to my disappointment. When I inquired about the delay, the response I received seemed dismissive, citing holiday shipping demands and capacity constraints as reasons for the delay. Ultimately, after receiving my order on 12/24/20, I was frustrated with the service and lack of communication. I am now seeking a refund for the pillow cover and the 2-day express shipping I paid for, as well as a Christmas stocking I ordered. The discrepancy in tracking numbers and shipping methods has left me feeling dissatisfied. Linda Wood

I recently ordered a family tree in a frame for my mother-in-law. Unfortunately, I mistakenly included my two step-grandkids' names instead of her youngest two grandkids' names on the order. I am hoping you can send me just the family tree (without the frame) so I can make the necessary adjustments. I have been a loyal customer and really enjoy your products. Your assistance in this matter would be greatly appreciated. Thank you.

On December 1, [redacted], I placed an order with order # [redacted]80 from Personalization Mall. Recently, I was contacted via Facebook by a woman named Kimmie Mcclowen who also ordered from the same company and received my purchase instead of hers. Even after two weeks and an additional shipping cost to send back her order, I have not received my items. This was a Christmas gift that I am still waiting for. I kindly request either the correct order to be sent to me promptly or a refund for the purchase and shipping expenses. Thank you, Ms. W.

I recently bought a personalized item from P/M for my wife, a stand with a transparent plastic heart inscribed with our names. However, upon opening, we found that the USB heart light was missing the USB port. It appears something may have come loose inside. I am Patrick D., a loyal customer without the order number but would like assistance to address this matter promptly. Your response is highly valued. Thank you, and have a great day! Happy Easter! Patrick D.