Perfumania.com Customer Service Issues

I attempted to purchase men's cologne online due to a supposed sale, but when I refused the $6.95 shipping fee, I tried to opt for in-store pickup. However, the website repeatedly stated there was no store within [redacted] miles, prompting me to travel through terrible weather conditions to the nearest store, approximately 18 miles away, to secure the cologne before the sale ended. I ended up spending over $[redacted] on various colognes and perfumes. My frustration stems from the inaccurate store locator on your site, as I would have preferred to order online and pickup later. I am a loyal customer who frequents your store regularly, and this experience was quite disappointing. I urge you to update your store locator to prevent such inconveniences in the future. If not, I may consider exploring options from your competitors in the area. Thank you for your attention to this matter. Sincerely, Richard B and Kathryn E Renaud.

My name is Liz T. I attempted to purchase my favorite perfume on your website, Tommy, but encountered errors when trying to use my credit card. Frustrated, I eventually gave up as I realized I couldn't afford it. Surprisingly, I later noticed that the transaction went through and is pending in my checking account four times due to my multiple attempts. I no longer wish to receive the perfume and kindly request a refund to be credited back to my checking account. I hope this information is sufficient.

Greetings, I'm Dathan Griffiths, the Treasury Manager for the City of West Palm Beach. Today, I visited your Boston Beach Mall store and made a purchase of $[redacted].43 using my American Express Card. After receiving approval, an employee, possibly of Chinese or Korean descent, asked for my driver's license - something I hadn't previously been asked for in my many visits. When she loudly insisted on this, claiming to be the manager for three years, I decided to cancel the transaction due to her behavior. She processed the refund but withheld the original hard copy receipt for comparison, which I found concerning. Despite signing both the original and refund receipts electronically, I refused to sign the hard copy refund receipt without seeing the original amount. As the situation escalated to her calling security, I urge you to review the store's security footage to verify my account. Interestingly, at Perfume Collection, where I made another purchase with the same credit card, no ID was requested, and the service was notably more respectful.

I recently visited the store in Terrell, TX, where there was an ongoing issue with wearing masks. Due to medical reasons, I am unable to wear one and when asked for medical papers, I explained that I did not have them but mentioned being covered by HIPAA. Despite verifying that they cannot enforce the mask mandate on me, the employee continued to insist. The store was supposed to open at 11 AM, but at 11:10 AM, the doors were still locked. I tried to compromise by using a scarf, but the situation escalated needlessly. I felt mistreated, especially considering my previous spending at the store. I called to address the situation, but the conversation was unproductive and ended abruptly.