Orange Customer Service Issues

Hello, Recently, I received a text message from Lowell about a debt related to a phone number I switched from Orange to another provider in [redacted], which apparently owes £17.80. This is the first I've heard of this debt, and I'm disappointed as I typically expect service companies to cancel direct debits after a contract ends. I've tried contacting Orange, now under EE, to clarify this matter and confirm its legitimacy. If someone could reach out to me via email to discuss this further, it would be greatly appreciated. The phone number associated with the debt is [redacted]3. Your prompt assistance in resolving this issue would be valued.

I am currently in Spain and need to top up my phone. However, when I dial [redacted], I receive a message saying the person I am trying to call is not available. I have attempted this multiple times without success. Being in a remote area, I rely on my phone as a landline is not always an option. This is the first time in ten years that I have experienced this issue. My phone is a Doro, and my number is [redacted]9.

While traveling across Europe, I acquired a roaming plan from Orange in Barcelona to ensure seamless connectivity. So far, it's been working flawlessly until I reached France, where I suddenly lost service. Initially, I suspected my phone's SIM card port might be faulty, but after testing it in another device successfully, the issue persists. I even tried my SIM card in a different phone, and it functioned normally. This situation is quite perplexing as my phone is crucial for managing my travel arrangements and staying in touch with my family. I desperately need this matter resolved promptly. I'm relying on Wi-Fi for communication currently, as I am unable to make calls at the moment. Kindly reach out to me quickly to restore my service. Thank you.

I have been a loyal Orange internet customer in France for 19 years. On September 21st, I encountered issues accessing my email due to a password problem. Despite contacting Orange, they were unable to assist over the phone and opted to send a code via post, which has yet to arrive after more than two weeks. A hacker accessed my email, sending spam to my contacts and altering my email and possibly phone number. Reporting it to [redacted] has not yielded a response. Despite multiple calls to customer service, the issue remains unresolved. My name is Peter Bear; my email, [redacted], has been compromised. My wife's email, [redacted], remains unaffected. We are frustrated by the lack of assistance and seek urgent help to rectify the situation and prevent further unauthorized access. Please contact us at [redacted] Thank you.

I've been using an Orange mobile for many years, but it suddenly stopped working. Orange informed me the account was closed due to inactivity. Is there a way to obtain a PAC number from them to switch my number to a different provider? Various SIM providers have mentioned it can be done. I've had this number since my time with T Mobile, then with Orange, now EE. It's important for me to retain this number. Any assistance would be appreciated.

We own a property in Playa Bastian complex, Costa Teguise, Lanzarote, for personal use. We installed an Orange 4G de Orange en casa system in January [redacted] due to poor community-provided internet. The 12-month contract costs about 35 euros monthly. Because of the pandemic, we haven't been able to use the system this year while still paying the fee. Our community upgraded to a new fiber system, prompting us to cancel the Orange service. Despite visiting Lanzarote in July and attempting to cancel through the English-speaking number and at an Orange shop, we've had no success. We've tried contacting the English-speaking phone number (+[redacted]0) daily from the UK without success. Any assistance in canceling the contract would be greatly appreciated. If there are any outstanding payments, we are willing to settle them. Thank you, Ralph Bewsher.

Hello, my name is Roy Hemingway. I have a fiber internet connection and three phones with Orange. During my vacation in Morocco in March, unexpected roaming charges accrued, leading to a bill over [redacted] euros. Seeking advice, I was advised to get a new contract to prevent this in the future. Despite notifying Orange before leaving Spain, my bill rose to almost [redacted] euros in May. The assistance I received at Orange, particularly from customer support, left me dissatisfied. Now, I am seeking resolution for this billing issue. Due to my frustration, as someone with autism, my emotions can escalate. Orange's handling of the situation has not been satisfactory, and I am hoping for a swift and fair resolution.

Hello, I arrived in Madrid from the USA on 4 May and bought a 30g SIM card at the airport, providing my passport information to the clerk. The next day, I received a text in Spanish asking for a picture of my passport. Unsure if it was a scam, I visited an Orange store in Oviedo where they confirmed it was legitimate and already had my passport details. In Salas, I received the same text again and sought assistance from a local who helped me contact Orange. I was instructed to upload my passport picture and was informed my account would be updated in 48 hours. However, it's been 3 days and I received another suspicious text. Currently in Berducedo with no coverage, I'm unsure if my account is suspended or if coverage is weak in this area. I'm unable to reach English-speaking support or make calls. My number is 65 [redacted], and my name is Thomas Bremser. I've provided my passport details twice and would appreciate clarification on the status of my account.

Dear Sir/Madam, I was a customer of Orange from [redacted] until I moved from France to Germany on 15/10/[redacted]. I used the email address [redacted] and the phone numbers [redacted] (landline) and [redacted] (mobile). Since our move, you have cut off access to your service, including access to our mailbox and email folders in your [redacted] service. Now I urgently need access to the data in your service. I cannot receive a new password because I do not have the French Orange mobile phone. I have a German mobile phone with the number +49 (0)[redacted], please send a password there. Sir/Madam, please grant me access to my old mailbox in your Orange internet service. Thank you in advance for your help. Kind regards, Frank Peter Repp Veitenmuehlweg 4A [redacted] Idstein Germany

Hello, I am reaching out regarding accident number 1-[redacted]. On May 4, [redacted], I signed a contract at the Orange store in Cartama for 4G home internet. Despite attempting to address the poor connection by contacting the store and Orange services, I could not resolve the issue. I visited the store to cancel the contract due to unsatisfactory service and was advised to do so online or over the phone. I canceled on May 16, [redacted], within the 14-day period stipulated, with assurances of no penalties due to service complaints. I returned the router to the Benalmadena store as instructed, receiving a confirmation receipt that the account was closed with no charges. Surprisingly, on June 24, my account was charged €96. Despite contacting customer service and being promised a refund within 15 days, no refund arrived. I was then informed I needed to return to the Cartama store for proof of equipment return, which has been a cumbersome process with no resolution in sight. I have attached all relevant documents and hope for a prompt resolution without the need to travel to Madrid. Thank you, Irina B.

I am reaching out because I am in a location with limited communication and I am seeking weather alerts. I need this information due to the challenging situation involving individuals who have taken my contact information and engaged in cybercrimes. I am looking for updates on weather conditions as a priority. The people involved are causing distress and it is imperative to know about any upcoming weather patterns. The individuals are involved in criminal acts and have violated my privacy. I seek assistance and information on weather alerts for the safety of us in Kujawsko-Pomorskie.

A French individual, Romain Salmon, provided my email address [redacted] when signing up for an Orange phone service, resulting in me receiving unwanted emails from orange.com / orange.fr since July 7th, [redacted]. I am unable to remove my email from Orange's records online as logging in prompts a verification code to be sent to the aforementioned individual. Due to being overseas and not fluent in French, contacting Orange via phone or chatbot is challenging as there is no online option for assistance.

I am relocating to Portugal and recently purchased an apartment there. Upon arriving, I discovered that my apartment is not in satisfactory condition. I initially contacted your helpdesk on September 12th to request the deactivation of my phone number by October 1st, [redacted]. Due to the unforeseen circumstances regarding my apartment in Portugal, I am compelled to return to Belgium. Therefore, I kindly request to cancel the scheduled deactivation of my mobile number on October 1st so that I can continue using it upon my arrival back in Belgium.

I had a contract with Amena for 2 years without any issues. However, after Orange ES took over, I have been facing continuous problems for the last 1.5 years. Despite making over 30 phone calls in the last 5 months, each time I call, they claim to have no record of my previous calls. The main issue began when I updated my bank account details. I provided them with my new information to continue the direct debit that was in place for over 2 years with Amena, but they failed to update it. This resulted in them cutting off my service and charging me extra to reconnect. They have been billing me higher amounts randomly, once even charging me [redacted] EUR instead of the usual 34 EUR. Despite living alone and only needing basic services, they are now billing me for 2 internet lines. The automated calls from them just ring when answered. The Customer Service is the worst I have ever encountered. They have hung up on me, yelled at me, lied to me, and the bills make no sense. They are now billing me twice a month and claiming I haven't paid for services I have. When I tried to switch to Simyo, they blocked it and suspended my phone. I feel lost and don't know what steps to take next.

I tried calling the number [redacted] from my cell phone ending in [redacted], but no one answered; there was only music playing for exactly 4 minutes and 32 seconds without a response. I then posted a message on WhatsApp regarding my Orange Fiber connection with the number [redacted]. I have two networks, La_Fibre_dOrange_5G_OD44 and La_Fibre_DOrange_2.4G_OD44. The 2.4G network works well on both my phone and TV, but the 5G network only works on my phone, not the TV. I have a total of 5 mobile phones in my house. How can I connect my TV to the 5G network? Thank you. I received a response in Arabic suggesting to test my internet speed using Speedtest.net and provided instructions for a more accurate result by disconnecting other devices from the router. Additionally, links for further assistance were shared.

I recently had fiber optic installed yesterday but I would like to cancel the contract. I cannot access my usual TV channels, my YouTube subscriptions, or find anything to watch on the extra channels promised. I do not speak French, so I am in need of assistance from an English-speaking representative. Additionally, I am unable to access Amazon Alexa through the TV decoder and my French lessons on YouTube have been interrupted.

For the second consecutive month, Orange has charged me for "Hors forfait" connections on my cell phone that I did not make. Attempting to contact Orange at (+33 [redacted] 39 39 00), I encountered issues with the automated voice dialog that could not recognize my phone number. The bill shows Internet connections totaling 60 Euros, which I dispute. I am located in the States and only use the mobile phone in question when in France, where I have not been since September [redacted]. The phone has been turned off, with the SIM card removed, yet I continue to receive these charges. While I received a 20 Euro credit last month for a similar charge, the issue has reoccurred. I need assistance in resolving this matter promptly.

Hello, I'm Barbara Zeller Spreafico. I own an Italian Apple cellphone with Vodafone. When I call my friend on her French Orange Apple cellphone, which has a masked number she shared with me, the call goes to her mother's phone instead of hers. I explained to her that only she can divert my call to her mother's number, not me. Despite this, she is not convinced. What is your opinion on this matter? Thank you for your quick reply. Barbara Zeller Spreafico

I'm attempting to create a new account, but when I click on 'esim' and then 'proceed', the Orange system is mistakenly identifying me as Xavier with the phone number +34 [redacted]88. It seems there has been an error linking my IP address to Xavier, which is not me. I have reached out to Orange, but despite their machine-generated email suggesting I create an account, the issue still persists with their system misidentifying me as Xavier.