Office of Personnel Management Customer Service Issues

My wife passed away on February 24, [redacted]. I have submitted all the necessary paperwork, but all I have been told is that it is still in processing. I am looking for an update on the status of my claim and an estimated timeframe for when I can expect payment. I realize that delays are possible due to the current situation. The funeral home is awaiting payment, and I would appreciate any information regarding when they can expect it. My claim number is A[redacted]0.

My 92-year-old mother applied for a survivor benefit under CSRS following my father's passing. We informed OPM online of his death and returned all payments. Despite our efforts, we have not heard from OPM and can't reach anyone via phone. Emails went unanswered. The application was mailed on 12/15/[redacted] and confirmed received on 12/20/[redacted] in Boyers, PA [redacted]. My mother relies on this benefit for support and health insurance. Your delay is distressing. Please confirm receipt of her application and provide a timeline for processing. Details: Deceased: Arvin C. Smith CSA Number: CSA 2 [redacted] CSF Number: CSF 4 [redacted] Spouse: Verla A Smith SSN: [redacted]-24-[redacted] I am the durable power of attorney for my parents and included the form. Jerald A Smith, Son and DPOA.