North Carolina Department of Commerce Division of Employment Security Customer Service Issues

I have been trying to reach a representative at NCDES for over a week. Each time I call, I face wait times of 2 hours or more. Now, I can't even contact NCDES on Mondays due to a new policy. When I called on a busy day, I was told to try again later and then got disconnected with no alternative. Once, I had the chance to opt for a call back to keep my place in the queue. But when the agent called back, we got disconnected after a few minutes. Even though I was still on the line, the agent wasn't. Upon retrying, I had to endure lengthy wait times without any callback option.

I have repeatedly selected "discharged" as my reason for no longer working at Hanes because it appeared to be the best choice initially, as the option "Otherwise I would have been fired" was not initially available. After the error was revealed during a review, I promptly corrected it, but unfortunately, my case has still not been resolved. Additionally, I was incorrectly asked to confirm receiving money from self-employment, which is not true. I have submitted the necessary documents to rectify this. It has been a month since my position at Hanes was outsourced, and I have been unable to access the link to file my weekly certifications for much-needed financial support. Despite numerous attempts to reach someone at NC Employment, I have been disconnected after waiting for over two hours each time. I am frustrated with the inefficiency of the system and demand a prompt resolution, or I will escalate this matter to Charlotte TV stations for attention. Please contact the Select Group HR Department at: [redacted] S. Caldwell Street Suite [redacted] Charlotte, NC [redacted] Phone: [redacted] Email: [redacted] My position was outsourced to a company in a different country. For verification, reach out to: Jordan Kraus Sr. Delivery Manager, Consumer & Industrial The Select Group Email: [redacted] Phone: [redacted] Address: [redacted] Capital Center Drive, Raleigh, NC [redacted] Sincerely, Mark H. [redacted]