Nectar (UK) Customer Service Issues

I need help understanding the ongoing eBay/Nectar promotions. There is an offer for 2x points on spending over £5 on eBay and getting [redacted] points after shopping 5 times until February 6, [redacted]. Additionally, there is a 3x points offer during eBay's sale from January 23 to February 15, [redacted]. When I contacted Nectar online, I was told only one offer could apply, raising concerns about ineligibility for the bonus points due to the 3x points offer. Nectar suggested contacting eBay, where a staff member was unaware of the 2x points offer combined with [redacted] bonus points, advising me to provide a reference number from Nectar chat. Unfortunately, I didn't have a reference number, and I was asked to reach out on this platform to explain the situation and obtain a reference number to share with eBay. My Nectar account is linked to the email below, but my eBay account is under [redacted]

I received an email on 21st May confirming my registration with Nectar and assigning me a new card number, [redacted]2. I was told the card would arrive in 10 working days, but it hasn't shown up yet. Can you please confirm if it's already in the mail? My current Nectar card number is [redacted]9 [redacted], but I needed to confirm my registration status for Daily Mail offers, hence the new number. Can I still use my old card number? Any assistance is appreciated. Thank you. If needed, I have an alternative email address. Carole Pomroy.

Subject: Assistance Needed with Lost Nectar Card My husband recently spent thirty minutes on your chat line attempting to resolve an issue with a lost Nectar card ending in [redacted]. Despite his efforts, he was unable to make progress, as it seems he is not the main account holder linked to the card. It was suggested that the main account holder, myself, should reach out to you. I have encountered difficulty in requesting a replacement card online due to multiple address changes over the last few years. I am looking to either receive a replacement for the lost card associated with my husband's eBay account or possibly link the lost card to my new Nectar card. Providing my details for assistance: - New Nectar Card: [redacted][redacted] - Email: [redacted] - Husband's Email: [redacted] - Address: 8 Princess Road, Whitstable CT5 2QW Previous Addresses: - CT5 1PN - N1 2HJ - BR6 8AS - DT3 6DF Your help in resolving this matter would be greatly appreciated. Thank you, Jennifer Conlan

I would like to share feedback regarding the challenging experience with the new double up points system at Sainsbury's through the app. My wife and I, among others, do not own smartphones, which made it problematic to access the promotion. After over 30 minutes, I resorted to the alternative method of calling Nectar to manually add the extra points. Unfortunately, I struggled with the security questions, and the Nectar operator was unhelpful, resulting in a frustrating and time-consuming process. The lack of clear communication about the double points promotion adds to the inconvenience. Nectar should consider better support for non-app users and compensate for the trouble faced in redeeming the points.

I tried to access my MYMAIL account on Wednesday, March 3rd, to input my Daily Mail numbers for my Nectar Points. I was surprised to learn that my Nectar Card was not registered, although I have accumulated [redacted] points on it. I have attempted to address this issue by following the provided instructions, but they have proven to be ineffective. I even tried to call the listed phone number (0[redacted]), but unfortunately, the number is not in service. Meanwhile, I am missing out on earning points from the Daily Mail. Thank you, A. Scrafton.

My Nectar card expired when I returned to Ireland. Although I continue to earn points on eBay, I can't redeem them as I lack a valid card number. I've spent the last two years trying to address this through customer support. I'm eager to use my points on eBay and feel it's unfair that I can't because I'm in Ireland. Could you assist me in resolving this, please? My previous address was: Emer O'Connor, 14 The Mews Apartments, 69 New Dover Road, Canterbury, CT1 3DZ. I look forward to your response. Thank you, Emer O'Connor.

I had trouble connecting my recent £27.49 purchase at Sainsbury’s Northfield to my Nectar account. Despite believing I had registered my new card, my email address was not recognized when I tried to link my card online. My Nectar Card Number is [redacted]0 [redacted]6 [redacted] and my details are Lawrence Terry at 18 Princes Avenue, Droitwich Spa, Worcestershire WR9 7DE. My email is [redacted] Could you please ensure I receive points for my purchase of Canon 541XL Printer Ink with Collection Code [redacted] and Collection Number FT132677? Furthermore, I would appreciate if you could update my email address associated with my card so I can reset my password. Kindly advise on what I should use as my username.

I have encountered issues with our Nectar card. There were three cards associated with it, one that ended in [redacted] from eBay wouldn’t link for unknown reasons. After discovering and removing another card with the number [redacted]0, our new card ending in [redacted]4 is now linked to eBay. Unfortunately, all the points accrued on eBay over the years have been unjustly lost. Following advice from an eBay representative, I am reaching out to you to facilitate the retrieval of my lost points by providing proof of my purchases. The card is registered under my wife's name, Mrs. L A., and the eBay account belongs to me, Steve A. I am hopeful that you can assist us. Thank you.

This issue has persisted since last summer, and I am frustrated with the repeated assurances that everything will be resolved in a few days, which has not been the case. When I moved to a new address last summer, I updated my email address, but encountered a [redacted] error each time I tried to log in to my account. While my new Sainsbury's Nectar card is working correctly for in-store shopping, I am unable to log in online to access my points. I contacted Daily Mail support, and can now access my email, however, the issue with the Nectar website persists. Despite my attempts to resolve this by pairing my card with Argos, it has been unsuccessful. I have unsuccessfully tried reaching out three times today by phone, as the call abruptly disconnects after the automated message. I am considering reporting my card as lost to hopefully resolve this issue and either gain access to my Nectar account or receive a new card with my points transferred, which are nearly worth £30. Fed up with these ongoing problems.

My wife recently received a voucher from Sainsbury's promising [redacted] Nectar Points for downloading the Nectar app. Despite several attempts, we couldn't register due to a postcode error. After numerous calls to the Nectar Help Centre, we were promised a solution within 3 weeks, but we haven't heard back. Our Nectar Card number is 6[redacted] 0[redacted] under the name Mrs. E. B. Bennett. Being frequent Sainsbury's customers, we would appreciate any assistance in resolving this issue promptly. Contacting the Call Centre has not yielded results, leading to a frustrating experience. As elderly customers, this situation has caused unnecessary stress. Thank you for any help. A. Bennett

I have been trying to remove my old email address [redacted] from my Nectar card number [redacted]6. Despite being told it would be done, I later discovered it hadn't been completed. I was then informed I needed to access my old email account, which I am unable to do. This back and forth has been frustrating. All I want is for my Nectar number, previously associated with [redacted] on my iPhone for the past two years, to be accessible on the app again. My contact number is [redacted]8. - Margaret C.

On Wednesday, September 20, [redacted], I purchased a thermal jacket from Craghoppers. My name for the order was Colin Chambers. The order number is [redacted]7, and I paid £[redacted].50. During the checkout process, I opted for Nectar points, but they weren't added to my account. I reached out to Craghoppers, but they advised me to contact Nectar directly. I believe I should have received 2 points for every pound spent, totaling [redacted] Nectar points. I am unsure how to claim these points. Thank you, Colin Chambers.

I recently joined Nectar at Sainsbury's online and requested a physical card. I received the card, but I am having trouble linking it to my Sainsbury's Nectar account. When I attempt to connect the card, it prompts me to sign in, but it does not recognize my Sainsbury's password. I created a new password, hoping it would update my Sainsbury's password as well, but it did not work. I have been attempting to resolve this issue for several days now, but I am unable to earn or redeem any Nectar points. Any suggestions would be greatly appreciated. - Annette T.

I am Larisa B. and I have a NECTAR card ([redacted]4) that I frequently use on EBAY and sometimes at Sainsbury's. Recently, my card has been unexpectedly blocked, causing issues when I attempt to use it. Despite accumulating over [redacted] points, I am facing difficulties logging in and resetting my password. I am puzzled as to why this situation has occurred and whether my card can be reactivated. I am confused about the purpose of the card if I am unable to utilize it as intended.

Dear Sir/Madam, My partner activated a Sky package on October 29, [redacted], at the property address 12 Holland House, Cinnamon Brow, Upholland, Lancashire, WN8 0PG. As a pensioner with hearing difficulties undergoing cancer treatment, the promise of 10,[redacted] Nectar points (equivalent to £50) with the Sky package purchase is significant. Despite attempts to redeem the points, they have not been added, and both Nectar and Sky have been unable to assist. Providing his Sky account number and payment evidence has not yielded a resolution, resulting in prolonged and frustrating phone calls. Utilizing the Sky partner offer portal exacerbated the stress of this issue. Requesting urgent intervention to help him access the Nectar points, I have included his email [redacted] for correspondence and detailed information exchange. Your prompt attention to this matter is greatly appreciated. Sincerely, Catherine Jones