National Financial Services LLC Customer Service Issues

I recently received a letter from USAA requesting that I update my address with NFS through a notarized letter. This requirement came shortly after USAA discontinued their investment services. I am in search of an online or over-the-phone alternative for this process, as I understand that other USAA members have used such options in the past. I would appreciate guidance on the necessary steps and phone numbers to address this matter. Obtaining a notarized letter during the COVID pandemic presents challenges, and I hope to find a more convenient solution.

After processing a buy order using "cash available for trade", I quickly sold the position, only to be flagged by Fidelity for selling before the settlement payment was received. This has happened twice now under the same circumstances, with the threat of my account being locked if it occurs again. I believe Fidelity needs to address the internal flagging issue, especially when dealing with in-house transfers like cash settlements. The three-day settlement regulation was created for external clearing events long ago, not for internal transfers. In my case, the settlement was received on the day of the trade, with all necessary information available, including fees. The regulation does not apply when money moves internally within the same institution. In both instances, the transaction settled on the day of the trade, with the money transferred automatically. The sale order was also approved the next business day within Fidelity's trade window. I request the removal of the flags from my account and urge Fidelity to adjust its software to avoid flagging such transactions that are approved through the trade window. The necessary cash or position availability within the account should signify approval. Thank you. - Valoris L Forsyth

I forgot to report a significant IRA withdrawal I made through your services in [redacted], totaling about $28,[redacted] after leaving my job at Parker Hannifin. The state of Kansas mistakenly recorded it in [redacted], causing issues with my ex-husband's tax return. Recently, I received an IRS letter regarding a discrepancy in [redacted] for a similar amount. I closed my IRA around January or February [redacted] and now need the tax information for [redacted] and [redacted]. A state revenue department representative will contact me after consulting with a supervisor. I appreciate any assistance with this matter.

As a Non-Profit organization, we have received a check from National Financial Services LLC which we are unable to identify the donor for. The stub indicates it is a Gross Distribution, and the check memo states it is a Qualified Charitable Donation. I am looking to speak with a representative who can assist me in identifying this donation. The check number is [redacted]73, dated 2.9.21. I am anticipating a phone call at [redacted] or an email directly from National Financial with the necessary information. Thank you. Sincerely, Diane F. Bookkeeper Greater Androscoggin Humane Society

Our organization received a $[redacted].00 check today from National Financial Services, LLC made payable to OC International, PO Box [redacted], Colorado Springs, CO [redacted]. The check, dated 3/25/21, has the check number [redacted]68. We are a mission organization that receives donations for missionaries, but this check lacks any donor information. Can anyone clarify who the donor or client is and specify who the funds are meant for? Additionally, can you verify if this is an IRA disbursement? Thank you.

I recently received a notice from the IRS (Notice CP3219A) indicating a proposed increase in my taxable income for [redacted]. The notice claims I had taxable retirement income of $27,[redacted], allegedly reported by National Financial Services. However, this information is inaccurate as I have not been employed since [redacted] and have had no income. Despite my efforts to verify the source of this erroneous data with National Financial Services, I have encountered numerous obstacles. I have been misdirected to Fidelity Investments and Vanguard, both of which I have never been affiliated with. After extensive calls and being given the runaround, I was instructed to contact the Deconverted Department at NSF but have been unsuccessful due to full voicemail boxes and unreturned calls. My attempts to reach the IRS and the Local Taxpayer Advocate office have also been futile due to Covid-related delays. I am feeling extremely frustrated and at a loss for how to resolve this issue.

I am looking to obtain printed copies of the tax documents for [redacted] related to the five accounts my husband and I have with you. Unfortunately, I do not have access to a printer, so I kindly request that the printouts be sent to my mailing address at [redacted] 26 Ave. SW, Seattle, WA [redacted]. I have searched online for the tax documents pertaining to account -[redacted] (TOD individual NFS - PPS custom) and -[redacted] (joint tenants in common - brokerage), but I was unable to locate them. Could you please provide an update on when these documents will be available online and when I can anticipate receiving the printouts at my home address as mentioned above? I appreciate your assistance in helping me obtain these documents promptly for submission to my tax accountant. Thank you for your attention to this matter.

As the administrator of my brother's estate, Cade J. Ritchie, I recently found an uncashed check #[redacted]44 from National Financial Services LLC for $35.00 dated December 3, [redacted]. Our attorney is working on finalizing the estate settlement, and I am now looking to have this check reissued to be included in the closing of the estate's financial matters. I am willing to send the current check to any office you specify. - Don Ritchie

Dear Team, I recently received a [redacted] form from your agency, which has left me puzzled as I was not expecting it. All the anticipated [redacted] forms have been received except for this unexpected one with account number 0QF-[redacted]-[redacted]. I kindly request the following details regarding this matter: a. Could you clarify the source of this distribution? b. How were the proceeds dispersed and by whom (including the account number)? c. When did this distribution commence, especially if prior to [redacted]? d. If this is an error on your part, what steps have been taken to rectify the issue with the IRS, and what supporting documentation can you provide me? Thank you for your prompt attention to this matter. Sincerely, LJS [redacted] Milwaukie, OR [redacted] [redacted]

I own Tata Motors ADR shares in my Fidelity portfolio. I'd like to transfer these shares to my Demat account in India. To proceed, I need to provide you with the details of my demat account in India. Please share your email address with me so I can send over the necessary information. On July 7, [redacted], I submitted a request for this transfer and was informed that an agent would reach out to me. However, I have not been contacted yet. Kindly provide me with your email address so I can forward the details of my Demat account in India. Thank you.

I am looking to open a beneficiary IRA for an entity, specifically a university in Kentucky subject to the Ky. Open Records Act. The designated representative does not want to provide personal information like social security number, age, or address. I am wondering if there is a form that allows the account to be opened without disclosing the representative's personal details on the NFS new account papers.

As a co-trustee for the F R CONANT LIVING TRUST U/A 7/29/96, my colleague and I recently received your USPS correspondence dated August 4, [redacted] regarding the forthcoming transfer of the trust's brokerage account to Muriel Siebert & Co. Unfortunately, we do not possess a current statement. Could you kindly send a printed account statement via USPS to the listed trustee, Frances R. Conant, at the designated address? Thank you. Alan T. Co-trustee of F R CONANT LIVING TRUST U/A 7/29/96

Hello, I am Dana Pupavova, an employee at Dell in Slovakia. I recently received your notification email about the upcoming VMware shares conversion to Broadcom. I have some questions regarding this process: 1) I am considering a 50:50 split to convert half of my VMware shares into cash and the other half into Broadcom shares. Can you provide me with any pros and cons related to this choice? 2) Could you please inform me of the annual fees associated with holding the new Broadcom stock if I opt for this split? 3) I am aware that my stocks have gained value. I would like to know if these gains are subject to taxation since I have held the stock for over a year. Kindly reply to me via email at [redacted] Thank you for your assistance, Dana Pupavova.