NU Car Rentals Customer Service Issues

I rented a car from Nu Car SFO in Burlingame, pre-paid in December, and picked it up on January 8, [redacted] (RA No. SF[redacted]2). The day after, the check engine light came on and the heater/defroster stopped working. I called [redacted] on the morning of January 10 and was told to return the car for a replacement. On my way back from Oakland to Burlingame, the engine overheated and warning lights appeared. I was asked to have the car towed back to Burlingame at my expense, citing company policy, and assured I'd be reimbursed for the $[redacted] tow. I have left a copy of the towing statement but was informed it would take about a week for the car to be checked. Despite numerous calls, I have not received any updates. I had not caused the mechanical issue, as the car had only 29,[redacted] miles, and I drove less than [redacted] miles. I am seeking reimbursement for the tow to protect Nu Car's property. After a five-week wait, I hope to receive assistance soon.

I recently tried to rent a car from your company online. However, during the rental process, your system froze. By the time I could complete the rental an hour later, the price had increased by $5 per day. When I called for assistance, the customer service was rude, the call was dropped, and it took over 3 hours to receive a text response indicating they couldn't help. Upon picking up the car, I noticed the windows were dirty, and there was no spare tire in the vehicle. When I brought these issues to the attention of the agents, they dismissed my concerns. I have been a customer of your company for over 5 years, but after this experience, I am unsure if I will continue renting from you in the future.

Subject: Assistance Needed with Existing Reservation I had a reservation on June 2, [redacted] for a trip to Orlando, FL, under the name William Ortiz - reservation #[redacted]3NU. Due to COVID-19, the reservation could not be used and was converted into a credit. Unfortunately, I now need to travel to Ft. Lauderdale for a family emergency, and I've been informed that NU Car is not available there. Therefore, I kindly request to cancel the credit reservation and receive a refund to the original credit card used. My email is [redacted], and my mobile number is [redacted]. Your prompt assistance in this matter is greatly appreciated.

I was planning a family vacation to Disney World from October 7th to October 10th. I paid upfront in May. Due to my son and daughter-in-law being RNs, potentially needed for COVID-19 duty, I tried to reschedule the trip. When I contacted Priceline, who arranged the van rental with NU Car, I was initially promised a full refund. Priceline refunded $1,[redacted].78, but I have not heard from NU Car. My original dates are now feasible again, and I want to reinstate the contract and repay the refunded amount so we can go on vacation. The confirmation number with Priceline was trip #[redacted]-[redacted]-[redacted]-79, and with NU Car, it was confirmation #[redacted]NU. I still have two months before needing the van, so I hope to find a solution to honor the original agreement. Thank you for your assistance.

I made a car reservation via Priceline with NU Car Rentals. My name is Mike Ricketts, and I booked as the driver. I now wish to add my wife, Charlotte Ricketts, as an additional driver. Priceline was unable to assist with this request. Can NU Car Rentals accommodate this change? Would there be an extra charge for adding another driver, and if so, how much will it be? Thank you. My contact number is [redacted].

I am attempting to use some car credit from April towards a rental today, but the reservations department is not applying the credit to my booking promptly. Despite my attempts to contact them via phone and email, nothing has been resolved. All I need is for the credit to be applied to my existing reservation, which already shows the credit as future credit. I have been dealing with this issue for weeks and am frustrated by the lack of progress.

I have a reservation with Priceline for United Airlines round-trip tickets departing from IAD-Dulles to CTL-Charlotte, N.C. on June 7, [redacted], returning on June 14, [redacted]. The trip number is [redacted]-[redacted]-[redacted]-38. Additionally, I have a car reservation for a Hundai for 7 days with the same dates under reservation number [redacted] NU. Due to unexpected abdominal surgery, I need to change my flight and car rental to October 11, [redacted], returning on October 18, [redacted]. I am 65 years old and require a similar non-stop or short layover flight and car rental to match my current reservations. I have been trying to reach Priceline, United Airlines, and NU Car Rentals since 3:30 pm but have had no luck getting through. Any help will be appreciated. Thank you, Susan Marie Keatts.

I am Brian W. Jackson. My original reservation with NU Car was for December 9. I have been trying to reach out to NU Car Rental for two days via phone and email to update my pick-up date to December 10. Unfortunately, I was unable to get through via phone due to long wait times and dropped calls, and I have not received a response to my emails. My confirmation number is [redacted]. I am heading to the airport shortly, so the best way to reach me is by phone at [redacted].

We rented a Nissan Sentra from a rental car company three weeks ago. The traction control light and a warning message appeared on the digital display dashboard. The rental company claimed it was normal for these cars, but we were skeptical. After renewing the rental and encountering the same issue, we returned the car due to concerns, and a low tire pressure notification emerged as we left the office. Despite efforts to address the low tire pressure, it kept recurring. When we approached the rental office again, they were unhelpful, insisting we were responsible for fixing the tire. Feeling unfairly treated, we sought advice on how to proceed, even considering involving the police to report the ongoing problem.

We rented a car from NU Car Rentals online and picked it up in Fort Lauderdale in January [redacted]. When asked about toll roads, we were told there were no cash booths (which we later saw were available). They informed us that passing a toll without prepaid payment would result in hefty fines. Feeling misled, we opted for their $15.92 per day toll setup, which led us to believe we were scammed as we only used a toll once. As seniors, we feel taken advantage of and disappointed in their practices. A refund is warranted as we believe the company misrepresented the situation solely for profit.

To Whom It May Concern, I am reaching out regarding an issue I encountered with your car rental service. Due to a flight delay, we arrived in Denver after your office was closed, resulting in us being unable to pick up the car we had reserved. Needing to be in FairPlay, CO promptly, we were left with no choice but to rent a car from Hertz for $[redacted], given their availability. I kindly request a refund for the amount paid to Hertz due to the circumstances. I am prepared to provide the receipt for verification purposes. Please feel free to contact me at [redacted] or via email at [redacted] Sincerely, John B.

Dear NU Car Rental, I am reaching out regarding a recent debt notice I received from Viking Client Services alleging I owe $[redacted] for a car rental spanning from August to September [redacted]. Strangely, I have not been previously informed or contacted about this matter. I kindly ask for the following: 1. A breakdown detailing the charges. 2. Verification of payment and all related documentation. 3. Clear and open communication. I would greatly appreciate a direct resolution facilitated by your team rather than the involvement of a debt collector. Maintaining our positive relationship is important to me, and I am eager to resolve this issue transparently. Please get in touch at your earliest convenience. Thank you for your swift attention.

Dear NU Car Rental, I received a notice from Viking Client Services stating I owe $[redacted] for a rental from August to September [redacted]. I have no prior communication on this matter. I kindly ask for: - A breakdown of charges. - Verification of payment and documentation. - Communication history. - Resolution directly through your team, not a debt collector. I appreciate your timely assistance and hope for a transparent solution. Please reach out to me. Thank you.