NBC Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about NBC customer service, archive #7. It includes a selection of 20 issue(s) reported October 26, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am trying to contact the personnel at broadcasting studios to urgently share a global awareness notice about illegal activities within the US government, specifically in the homeland department involving terrorist acts by employees. This notice is crucial for the safety of citizens and the legal actions of lawful residents. There are fraudulent activities posing as US figures with illegal citizenship or visas impacting security and legal processes. These issues involve entrapment, fraudulent court cases, and misuse of visas within the court and security systems. It is essential to address these concerns for the well-being of individuals and the integrity of our nation.
Reported by GetHuman6747306 on Tuesday, October 26, 2021 9:19 PM
I've been attempting to submit a 79th wedding anniversary announcement for my parents to be featured on the Today show. Unfortunately, I have been unable to locate where I can send the information. I have completed the form and got a photo prepared for the occasion, as the anniversary is on November 21st. It would mean a lot for my parents to receive this recognition. I have found the form on a different website but there is no way to submit the details. Can anyone assist me in getting this announcement showcased on the show? Thank you, Sue D.
Reported by GetHuman-isewsant on Tuesday, November 9, 2021 2:22 AM
I am writing to report unauthorized charges on my debit card to Peacock TV. I believe my card was mistakenly charged for two Peacock TV Premium accounts that do not belong to me - CDA34 and 851D7. Although I had briefly used the free Peacock service in the past, I never subscribed to any premium accounts. When I tried to log in to the website using my email, it treated me like a member and sent a password reset link. However, the account had no personal information or payment details. I am puzzled as to how my card got charged in this situation. I am seeking a refund of $9.98 for the unauthorized transactions and request that my card details be removed from any associated accounts. I kindly ask for a Peacock representative to email me with any relevant information on this matter. Thank you for addressing this concern.
Reported by GetHuman-amhumphr on Thursday, November 18, 2021 2:01 AM
I am experiencing ongoing issues with the NBC app on my Amazon Fire TV device. The problems often occur after advertisements, where the app gets stuck and I need to exit and re-enter it. Sometimes, after ads, it switches to a different town and state instead of my local channel. Additionally, during live reports or when transitioning to news segments, the app can freeze and not return to the broadcast without a restart. Recently, I have encountered an issue where there is no sound at all. Despite the app updating several times automatically, these problems persist. While other apps function well, the NBC app, which I primarily use for about 90% of my viewing, presents these frustrating challenges.
Reported by GetHuman6899855 on Saturday, December 11, 2021 2:51 AM
I need assistance with a concerning situation. After receiving negative Covid-19 results from a hospital, a follow-up test at another hospital revealed a positive result only a few hours later. We were informed this discrepancy should not have occurred. We feel it's important to raise awareness about this issue to help others. Please reach out as soon as possible. Thank you and may blessings be upon you.
Reported by GetHuman6940684 on Wednesday, December 22, 2021 10:49 AM
In November, I bought a Hisense Android TV with Chromecast. There was a promotion for a 6-month free trial of Peacock that I attempted to redeem twice on my TV, but it did not work either time, and now the offer is gone. I would appreciate the chance to make use of this offer. I entered all my details accurately and clicked on subscribe twice, believing I had signed up for the free premium service. However, when I tried to watch a show, it was still locked.
Reported by GetHuman-pjmurra on Monday, December 27, 2021 2:30 PM
Hello, I recently contacted Instagram regarding my account @lfcpassion06. I shared a video celebrating a goal and want to rectify the situation. The video was meant to share the excitement with my followers, not for personal gain. I realize now that I misunderstood the usage permissions and regret any confusion. My account means a lot to me, and I am willing to remove the content and adhere strictly to the rules in the future. Instagram has asked for NBCSN's consent via email for me to regain access to my account. I am truly sorry for any oversight and hope to resolve this issue promptly. Your help in this matter would be greatly appreciated. Thank you for your understanding. Best regards, Dilkush P.
Reported by GetHuman-dilkushp on Monday, January 17, 2022 4:58 PM
Upon reviewing my bank statement, I noticed an unauthorized charge of $5.46 from NBC Peacock New York-New York on February 14, [redacted]. I did not authorize this payment as I do not watch Peacock TV. As a cancer patient spending most of my time in the hospital, my funds are crucial for medical expenses. I kindly request a refund in the amount of $5.46 back to my bank account. Going forward, I do not wish to incur any additional charges from Peacock in BC New York-New York. Please process the refund promptly and ensure no further charges are made to my account. Thank you for your immediate attention to this matter.
Reported by GetHuman7210574 on Saturday, March 12, 2022 9:49 PM
I have been trying for 18 months to get in contact with Mariska Hargitay from SVU. I need about 45 minutes of her time to present a proposal. Despite my efforts, all I received was a generic thank you letter from Joyful Heart. I would appreciate it if "gethuman" could relay the message that I need to speak with her urgently. A phone call or email would suffice. I teach English at a high school in Walton's Mountain, Virginia, and I am open about my identity. Time is of the essence for me, and this proposal could greatly benefit her. Please pass on this message as soon as possible. Thank you for your help. Leigh T. [redacted] [redacted]
Reported by GetHuman7244959 on Monday, March 21, 2022 12:35 PM
I had no problem speaking to a live person when I signed up and paid, but for over a month, the TV I watch has not been working correctly. Can I please get some help? I have tried calling in when instructed but keep getting put on hold for over an hour, then transferred multiple times until the call disconnects. This lack of customer service is unacceptable for the upgraded version I am paying for. I will dispute this with my bank and report to the FCC if this issue is not resolved promptly. The automated responses and constant transfers are frustrating. I hope for a real person, not a robot, to assist with this issue. I appreciate any help that can be provided. Thank you. Denis Q.
Reported by GetHuman7403714 on Tuesday, May 3, 2022 11:52 AM
I would like to address the way he describes average Americans. His choice of words comes across as insensitive, slanderous, and arrogant. It is concerning to label individuals who engage in critical thinking as extremists, cult members, or even terrorists in training. As a 62-year-old registered nurse, I find his portrayal troubling. I believe it would be beneficial to bring a more realistic and inclusive perspective to his show.
Reported by GetHuman7522882 on Thursday, June 9, 2022 8:04 PM
I recently canceled my Peacock subscription after the trial period, but I continued to be charged $4.99. Each time I tried to contact customer service, the chat was either abruptly terminated by them or a bot. After my fourth attempt, I finally managed to cancel successfully. I now seek a refund for the erroneous charges on my credit card. I tried emailing the address provided on the Peacock website, but it returned as "unknown". I have attached the transcript of my latest interaction, which exemplifies my ongoing struggles with canceling the subscription and the frustrating customer service experiences. Considering my limited income and careful budgeting, these charges are particularly burdensome. I hope that Peacock can rectify this situation and refund me promptly. Thank you for understanding my situation and addressing this matter promptly. Best regards, M. Warner
Reported by GetHuman-sangaini on Thursday, August 4, 2022 5:21 PM
My name is Ruth Reed, and I can be reached at [redacted]. The issue at hand is concerning MGR Freight's request to rezone a portion of the old Balmoral Racetrack to industrial in Will County, Illinois. This could lead to the construction of a truck terminal, which worries me as I reside in a residential area across the street. Interestingly, MGR had advertised their new terminal in Crete, Illinois back on February 2, [redacted], suggesting they were confident about the rezoning outcome. I suspect foul play within the Zoning Board. Moreover, on September 14, [redacted], there will be a Crete Township meeting to address concerns such as air pollution and water contamination. We desperately need media attention and support. A recording of the previous Township meeting is available. Please contact me as we are in dire need of assistance to protect our lives and homes. Thank you.
Reported by GetHuman7788383 on Wednesday, September 7, 2022 3:42 AM
I am experiencing difficulty accessing the MSNBC app on my Fire TV. Despite attempting troubleshooting steps such as rebooting, reinstalling the app, and signing out and back in, the error message "Oops! It looks like something went wrong. Retry or Play next" persists, redirecting me to pre-recorded shows instead of live content. My attempts to contact customer service were unsuccessful as there were no options to speak with a representative. I am seeking guidance from MSNBC on resolving this issue to fully enjoy their programming.
Reported by GetHuman7921151 on Tuesday, November 1, 2022 8:59 PM
I encountered an issue while trying to update my payment method on the Peacock app. An error message prevented me from making the necessary changes, and despite numerous attempts over the past month, I have been unsuccessful. Consequently, my premium package, which I was receiving for 99 cents a month, got canceled due to this problem. I believe this is an error on the part of the app. I request that my premium package be reinstated without any additional charges. During a recent live chat, I was unexpectedly timed out before addressing all my concerns. I am seeking a contact telephone number to directly speak with a representative. Please provide a valid contact number for assistance.
Reported by GetHuman-edmisonm on Wednesday, January 25, 2023 6:04 PM
When will Days of Our Lives end? It used to be an enjoyable soap, but now the plot twists are too unrealistic. Bringing back characters long presumed dead, improbable romances between long-standing characters and much younger individuals, and the repetitive use of secret dungeons have made the show less engaging. The exaggerated kissing scenes also make it unbearable to watch. The show needs to either improve or come to an end as the fantasy elements are becoming too overwhelming for me to continue watching.
Reported by GetHuman7950404 on Friday, March 24, 2023 5:01 PM
I'm worried about potential fraud related to Peacock Premium. I received an email (forwarded from an old account) stating I would be billed for Peacock Premium, which I don't recall having. Upon calling, I reached a person promptly (unusual for Peacock) and I'm uneasy about providing my credit card details. Can you confirm if emails are sent regarding a $29.99 monthly charge?
Reported by GetHuman8299311 on Thursday, April 13, 2023 3:50 PM
I'm having an issue on my new computer while trying to access videos or articles on the MSNBC News website. An intrusive pop-up from Ad Blocker Plus, powered by Admiral, keeps appearing, asking me to disable any ad blocker on my computer to view advertisements. Despite not having any ad blockers installed and being unable to disable one if I wanted to, this persistent pop-up continues to disrupt my viewing experience on MSNBC, my go-to news source. It's frustrating and feels like an intrusion on my computer. I can access MSNBC without this issue on my older computer, but my new one is plagued by this troublesome pop-up. I seek guidance on how to resolve this unwelcome interference.
Reported by GetHuman8305732 on Monday, April 17, 2023 1:12 AM
I am seeking permission to use the peacock logo on a Zippo lighter as a tribute to my late father, who worked at NBC. He was involved in various shows, and I wish to create this lighter to honor him. I require an approval letter to present to Zippo for this purpose. My name is Donald E. Wheeler Jr., and my late father was Donald E. Wheeler Sr. Time is of the essence for me, and I appreciate any assistance you can provide in this matter.
Reported by GetHuman8376936 on Saturday, May 20, 2023 1:25 AM
I signed up for Peacock's $19.99 offer, expecting to watch The French Open, only to realize I needed to add sports to view it. The coverage was not as comprehensive as I hoped, with important rounds missing. I then upgraded to get rid of commercials, another unexpected cost. I am disappointed with the service and want a full refund. If not provided, I will dispute the charge with my credit card company. Dealing with the lack of customer support has been frustrating. It feels like a shell game.
Reported by GetHuman-pchrisle on Monday, June 5, 2023 4:02 PM

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