Mondial Assistance Group Customer Service Issues

Hello, following my insurance contract, a courtesy vehicle was provided to me. When I contacted you by phone, you mentioned that I was entitled to it for a period of one month. However, the garage informed me that I needed to renew it on a weekly basis. I have attempted to reach you several times today, but unfortunately, I keep reaching the voicemail. Please call me at [redacted]. Mr. S. Madani, [redacted] Route de Cancon, Grand Bois, [redacted] PAILLOLES, FRANCE. I need to renew the courtesy vehicle until I can attend my appointments with the bank to purchase a new car. Best regards, Mr. S. Madani.