Monat Customer Service Issues

Setting up my flexship was a frustrating experience. Initially, I canceled the order for 9-24-[redacted] and set up a new order for 9-23-[redacted]. While I was able to choose the grab bag special, I encountered issues selecting my "only for you" item, the blow out cream, and the two samples I desired, the rejuvenate oil. To add to that, I received a confirmation for both the 9-23-[redacted] and 9-24-[redacted] orders, even though I believed I had canceled the latter by adjusting my flexship date. Despite calling 1-[redacted] multiple times and going through the automated prompts, I was unable to resolve the issue over the phone. This experience has been frustrating, especially with the inability to clear my flexship order properly, resulting in two shipments scheduled one day apart.

I am considering canceling my subscription due to ongoing issues with managing my flexship orders on your website. Each time I attempt to make changes, I encounter difficulties and have had to reach out for assistance. Despite noting the steps that previously worked for me, I mistakenly ended up with duplicate shipments. This has resulted in receiving products I do not currently require. Furthermore, the lack of an available email contact option and reliance solely on a phone number for customer support seems outdated. I would appreciate guidance on how to return the unwanted items for a full refund as the current process is unclear to me.

I received an unwanted order due to an error with automatic ordering. Previously, I was informed that there were no automatic orders when I signed up and no specific timeframe to reorder. Despite receiving an email notification about the auto order, I managed to postpone it and remove the listed package to prevent a repeat. However, I still got charged and received the package. I have a surplus of the product from my first order as I do not use it daily, and the received package does not meet my needs. I intended to try a different product once I finished my current one. I am looking to either return the unopened package for a refund or exchange it for a different product. The individual I initially signed up with is no longer available, and the current representative advises me to contact customer service. I am unable to access the website easily due to the continuous line for the Black Friday sale. I am seeking guidance on suitable products to address hair loss without thinning, as I experience significant hair loss daily, especially in the shower, although I am not experiencing balding.

I recently had an unpleasant experience with my previous Monat provider, Amanda Hopskin. Despite being a loyal customer for almost a year, she never informed me about the VIP membership benefits and misled me into thinking I could only join the business program with a costly package. My last purchase from her was disappointing as she didn't fulfill the promises she made. After buying a set and a grab bag, I discovered key items were missing. When I approached her, she made excuses and even asked for extra cash for a new product. However, she repeatedly failed to meet her commitments, eventually blocking me on Facebook. Fortunately, I have now found a new Monat provider who introduced me to the VIP program and provides reliable service. Through this transition, I also realized that Amanda had been overcharging me for products. While I am not seeking reimbursement, I believe it's essential to highlight such unethical practices. I have retained all communication records and transaction details for reference. Thank you, Janine Payne.

I recently received an email from Monat addressing my "next shipment" as a VIP customer, despite not being affiliated with Monat or familiar with their services. Upon contacting their customer service to rectify the situation, I was met with difficulty as they claimed I did not have an account with them. The representative, who appeared to be from an outsourced call center, struggled to assist me. Despite providing my name and email, they were unable to offer any resolution or let me speak to a supervisor. It is disconcerting to receive communications from a company I have no ties to and concerning that my information may be at risk with no apparent solution in sight.

Hello, I recently purchased MONAT hair products from a local distributor. Unfortunately, after using them, my hair became dry and dull. I experienced increased hair loss and developed itchy scalp sores, prompting me to discontinue use. I was informed of a 30-day refund policy prior to buying these products, offering a refund if unsatisfied. Upon contacting the distributor, it took several days to receive a response. When I did, I was asked to provide evidence of the negative effects on my scalp and hair, which I hadn't documented. I am seeking a full refund for these ineffective products. Thank you.

I enlisted under a friend's recommendation and made a purchase. However, I chose not to continue as a member and rejected the package at the post office. Upon contacting customer service to cancel my membership, I was assigned an RMA number ([redacted]6) and informed that my refund would be processed upon receipt of the package. After 17 days, I received an email with a new RMA number ([redacted]1) instructing me to include the number on the box for membership cancellation. Please assist in resolving this issue promptly to refund the money back onto my credit card, as my health is poor and my husband is unemployed. Thank you. - V. L. Davis

I am trying to access my account but I am having trouble logging in. The system is saying it doesn't recognize my email address or that my password is incorrect. The person who initially made the purchase used her credit card because I was only able to pay via PayPal. Her name is Loretta G., and mine is Debbie C. My email is [redacted] Loretta received a notification about an AutoShip scheduled for the 24th, which I need to stop before her card is charged. Additionally, I require assistance in accessing my account. Thank you, Debbie C.

I recently became a Market Partner with Monat and purchased the $[redacted] success package. Although I have not begun working with them yet, I've decided to resign from my position. I'm inquiring about the possibility of obtaining a refund for my order, which has not yet been delivered. While waiting for my sponsor to respond, I am seeking clarity on the refund process. I would appreciate guidance on the steps I need to take and what to expect in terms of a refund. My main concern at this point is understanding the refund procedure.

One of my VIP customers shared that she had a frustrating experience with her conditioner bottle. After trying to get the product out by twisting the lid, she found it all stuck inside the cap. This led to product wastage, as she had to fully unscrew the lid to access the conditioner. Similarly, her shampoo bottle is now leaking from the lid. To avoid wasting more product, she has to unscrew the shampoo bottle completely. She would greatly appreciate a replacement conditioner bottle and, if possible, a new lid for the shampoo. Thank you for your assistance.

Hello, my name is Cheryl Kufahl, with ID #[redacted]. I recently incurred charges for three Flexship orders where the customers' information still had my credit card attached. Last week, when I attempted to change the Flexship dates, I encountered an issue accessing one account but was eventually able to get customer service to change the shipping date. This led to over $[redacted] being debited from my account, causing it to go into overdraft. I urgently need assistance to address this matter and determine where these shipments were sent. Another customer, Debra Iliff, also faced a similar issue with being charged after changing her Flexship date. Your prompt attention to this issue would be greatly appreciated. Please contact me at your earliest convenience. Thank you for your help in resolving this matter.

Last night, I signed up for a VIP membership and provided my credit card for the $[redacted].90 charge. However, I was surprised to see two emails indicating that I had been charged twice, totaling $[redacted]. I contacted customer service this morning to address this issue, but the experience was disappointing. As a result, I am requesting a full refund and no longer wish to have any association with the company. The charges were for two orders, #[redacted]8 and [redacted]8, totaling $[redacted].80. I have been attempting to contact your office throughout the day without any response to my callback request. Furthermore, I have been kept on hold for almost an hour trying to speak with a representative. Kindly cancel my order and promptly issue a full refund of $[redacted].80. - M.W.

I purchased hair care and skin care products that have caused my scalp to break out and skin to react badly. I urgently need to return these items and request a refund. Despite numerous attempts to contact Monat's customer service through phone calls, emails, and the chat feature, I have not received any response. It's concerning that this situation is escalating and I need it resolved promptly as it's impacting my health.