MochaHost Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about MochaHost customer service, archive #1. It includes a selection of 1 issue(s) reported March 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A few days ago, I lost access to my website, established over 15 years ago through Mochahost in [redacted]. Despite numerous attempts, I am unable to reach them via phone or email*. Visit www.comicbookguy.com, where I'm unable to contact Mochahost, leaving me locked out of my account. To regain access, they require the email address used during the account setup ([redacted]), which I haven't used in over a decade. Moreover, they are requesting credit card details I haven't used in ten years, creating a frustrating deadlock. I only receive automated emails prompting me for old email and credit card information. Despite sending my Driver's license, they now wish to send an invoice for unspecified reasons, adding to the confusion.
Reported by GetHuman-cbguyste on vendredi 13 mars 2020 14:20
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