MisterB&B Customer Service Issues

I received a semi-confirmation letter from my hosts in Gateau, Ontario, Canada, a city across the river from Ottawa, the capital of Canada. I'm experiencing issues with replying to their additional questions due to an error message with no details being displayed when attempting to send the email. How can I get in touch with my hosts? Fortunately, my hosts tried reaching out again later, and the reply feature was back in working order. The booking was successfully completed for the second half of my Canadian trip, but there were moments of worry. However, with some patience, the issue got resolved within a few hours. Our initial hosts declined the reservation, and we switched to Mister B&B. Within 24 hours, the new reservation was confirmed, making things seem well. There was a slight hiccup regarding a "declined" credit card, attributed to a potential data entry error, though the exact cause remains uncertain. Clarification came after a lengthy conversation with the bank's security department. As of now, everything appears to be on track.

Hello, I am Dyari (booking number:[redacted]) and I have encountered two issues that require clarification. Firstly, I am seeking an accurate breakdown of the billing for my booking. It seems that more money was deducted than the agreed amount of [redacted]€. I would appreciate an explanation for this discrepancy. Secondly, my friend Souhail Alilou and I made the apartment reservation together using his card. Due to the unexpected extra charges, he mistakenly believed his card was used without his permission. He has taken steps to address this with his bank and credit provider. I kindly request clarification on both matters. Here are our contact details: Souhail Alilou Email: [redacted] Phone: [redacted][redacted] Dyari Saeed

Ho prenotato due camere con due host diversi a Napoli dal 23 al 25 aprile. Il secondo host ha trattenuto denaro dalla mia carta di credito, ma finora non ho ricevuto alcuna risposta. Napoli è piena e trovare un posto è difficile. Trovo molto sgradevole il fatto di trattenere denaro prima di confermare la disponibilità delle camere. Ho anche inviato un messaggio e non ho ricevuto risposta. Vi prego di intervenire, trovo poco professionale tutto ciò rispetto ad altri siti come Booking e non credo che prenoterò più con voi. Al momento sono molto insoddisfatto e questo vi fa cattiva pubblicità. Attendo un sollecito riscontro. P.S. Anche contattarvi è molto difficile. Riguardate il vostro sito e rendetelo più facile da accedere. Cordiali saluti, Il mio nome è Giorgio De G. Attendo una risposta, grazie.

During our anniversary vacation, we chose this place for a romantic evening. Upon checking in, we found the room to be nice and clean, but the lack of privacy was immediately noticeable. There was another guest right outside our door. After dinner, returning to the room, we could hear conversations from the main part of the house very clearly. This lack of privacy made us uncomfortable; we feel unable to have any intimacy or even talk above a whisper. Paying $[redacted].00 for this experience feels like a waste when we expected a more private setting, as advertised on the site.

Subject: Issue with Booking Cancellation Request Hello, I recently submitted a booking request at Scenic Farmhouse in Prince Edward Island, located in Rustico with Host Zack. I quickly canceled the request within 24 hours, but the host approved it shortly after, resulting in a charge. The host advised me to cancel it once again. However, after spending over 15 minutes navigating your site, I am unable to locate the cancellation option. I kindly ask for your assistance in processing this cancellation, following the host's agreement as evidenced in our messages. I hope this can be resolved promptly as I do not wish to incur any charges. Thank you for your help. - David R.