Miller Brewing Company Customer Service Issues

Hello, I've been a loyal customer of MGD (bottle) for quite some time. However, over the past year, I've noticed that the beer I purchase consistently tastes different and sometimes seems like it's been frozen and thawed. Lately, when I open the bottles, they often foam excessively, requiring me to do it over the sink. A friend, who used to own a pub, questioned why I switched beers. After explaining the situation, they advised me to voice my concerns to the company. My hope is that the company can address these issues and show us that our loyalty is valued. In our household, we have a total of three people with around 20 years of combined dedication to MGD, but we've started trying different brands due to these problems. I assume the fluctuations in taste might be due to the extreme cold weather in northern Manitoba and the long, bumpy transportation over previously construction-ridden roads. To win us back, a significant gesture or perhaps some merchandise would go a long way. Please reach out to me via email or phone if you'd like to discuss this further. Thank you.

My family and friends have been loyal Miller Lite drinkers for decades. Recently, at a gathering, I poured myself a glass of Miller Lite and was horrified to find baby flies in it. I had already consumed half a glass before noticing them. Upon further inspection, we found that three out of five cans from the 18-pack had flies in them. This experience has left me extremely unsettled. We are now pouring our beers into clear glasses and inspecting them carefully before drinking. I am reaching out to Miller Lite to address this issue and ensure that this does not happen again. Thank you.

I am a liquor store owner in Winfield, Kansas, and we work with LDF as our distributor. While I understand the importance of numbers and profits, my focus is on providing the best products at competitive prices for my customers. I have been promoting many of your products to grow my business, particularly with domestic beers. However, the recent changes due to being a one-strength state have limited our ability to offer these products, as other stores seem to receive priority. The ongoing product shortages and distribution inconsistencies are incredibly frustrating. The lack of customer service and competition in Kansas among distributors make it challenging to provide the best for our customers. Despite stocking your products for years, I am reconsidering our partnership. I hope that my feedback resonates with you. Thank you for your attention. Teri Coble, Owner of Bob's Retail Liquor at [redacted] Main, Winfield, Kansas.

I work at Circle K [redacted] in Claupool, AZ, and I would like to address an issue regarding the delivery of your products. Every Wednesday night, I make sure to organize the stock area in preparation for delivery. However, every Friday when the delivery men arrive, they tend to haphazardly drop off the products, making it difficult for us to easily access and stock them. They place large cases in front of smaller ones, leading to an inefficient stocking process. Despite discussing this with them multiple times, they do not seem to address the problem. As a busy store, we don't have the luxury of spending time rearranging stock constantly. It would greatly help if they could fill empty spaces and deliver in a more organized manner. Thank you for your attention to this matter, and I hope for a resolution soon.

I recently purchased 3 cases of Miller High Life, and unfortunately, at least half of them exploded and overflowed when opened. We made sure they weren't shaken up, and even checked if they were stored incorrectly, but that wasn't the issue. In the last month, half of the beer I bought has overflowed upon opening, which is extremely disappointing. I'm wondering why this is happening because I don't want to waste money on beer that just spills everywhere. Thank you.

Hello, my name is Nate and I have been a loyal customer for 25 years. I have always enjoyed Miller High Life until recently. I unfortunately cut my hand on a large piece of glass attached to the outside of one of the bottles in a 12 pack. I also found a smaller piece in my other hand. Although the other bottles seem fine, this incident has caused me quite a bit of pain and frustration. I have taken photos of the bottle and my injured fingers, and I can share them once your team reaches out to me. As I work with my hands, the cut on my thumb is quite inconvenient. I have kept the bottle with the glass still attached for your review. I am disappointed with this experience and hope to resolve it soon.

I purchased a 30-pack of Miller High Life from my local grocery store approximately 3 weeks ago. I stored it in my basement until recently when I retrieved 3 beers to chill in the refrigerator. After opening one and taking a sip, I noticed a strong "skunky" taste, which was quite unpleasant. I poured that one out and tried another only to find the same off-putting flavor. I have been a loyal Miller consumer for many years, and this experience is quite unusual for me. I am hesitant to drink any more from that specific batch. The numbers on the box are UPC [redacted][redacted], Item [redacted][redacted], and on the top, there is C[redacted][redacted]. Thank you, Kurt R. Retired U.S. Army

In May, my wife and I purchased a total of 4 - 36 packs of Miller Lite beer to take advantage of a digital rebate offer for $20.00 off if you bought 2 at full price. I initially bought 2-36 packs and submitted the rebate using my email ([redacted]). After receiving confirmation that the rebate was being processed, we decided to purchase 2 more 36 packs under my wife's email ([redacted]) and submitted another digital rebate. We opted for prepaid debit cards for both rebate submissions. Despite receiving emails confirming the processing and mailing of the rebate, we never received the debit cards. This experience with digital rebates has been disappointing as I still have copies of the receipts and UPCs. As a loyal Miller Lite consumer, I hope this issue can be resolved promptly. Andy Bertini

I would like to speak with the person in charge of marketing at Miller Lite. I have a stunning photograph taken by a professional photographer featuring my daughter holding a Miller Lite bottle next to a John Deere Tractor. I believe this image could be a powerful marketing tool especially with Bud Light's current decline. Please get in touch with me at [redacted] for a call or text. I am eager to share these exceptional marketing photos. Thank you, Tanya Gifford.