Metro PCS Customer Service Issues

I visited the Metro PCS store in New Baltimore to inquire about upgradeable phones from my Samsung Galaxy S6 or used phones that I could purchase outright. The salesperson, Chris, suggested that buying a new phone would be a more economical choice over a used phone. He then recommended the LG K20, stating it was better than the Samsung Galaxy S6, which I disagreed with. After purchasing the phone and realizing its slow performance, I contacted Chris for a refund. However, he claimed I couldn't receive a refund for an upgrade, despite my original intention to make a cash purchase. I feel misled and frustrated with the situation, as I believe I was coerced into an upgrade I did not want. I am now seeking a refund for the misrepresented product.

I contacted customer service for my broken phone and they provided me the number for my insurance plan. After filing a claim and waiting two days, I received a refurbished phone that is in worse condition than my original one. I'm frustrated about receiving an old refurbished phone after being misinformed by a representative. I feel that I deserve a new phone for all the inconvenience caused. I lost money purchasing a SIM card for the broken phone, and the replacement phone received from the insurance claim is faulty. I'm disappointed and ready to share my experience online. I've spent $65 so far without a working phone for almost three weeks. I've had two emergency situations and couldn't use a phone. I can't even check my email for your reply. I plan to share my experience on Facebook tomorrow. Thank you, PCS.

My recent bill was paid until the 2nd of November. I contacted customer service to add a hotspot a few days ago. Following up the next day, the representative mentioned the need for a $5 top-up because the initial order seemed insufficient. Despite attempting to process the payment, it failed. After seeking technical assistance later, I was assured the hotspot was working correctly. However, this morning, I find myself without any service and unable to reach out to customer support due to the $5 charge notification that I never paid. Even using the mobile app to transfer money is impossible now with no phone service. The frustration of trying to resolve this issue persists as all my efforts to contact support have been blocked. I'm also questioning an additional $25 charge on my November bill after only adding the hotspot. The thought of constantly needing $5 top-ups every few days seems unreasonable and expensive. Relying on my phone service due to a disability makes this lack of communication distressing, especially when I needed to make an important call today. I hope for a resolution soon but remain skeptical given prior experiences with Metro.

I created an account using my name without providing ID. Due to my ex-wife stalking me, I've had to change my phone number multiple times. A sales rep suggested changing the name and email on my Metro PC account for security, but input my high security password incorrectly. Now, I'm unable to access my Wi-Fi and share data, which I rely on as I pay my bill well in advance each month and use extra high-speed data. My phone number is [redacted] and my account name is Paul Jax Taylor. The correct high security password is Paul JaxTaylor [redacted]. I urgently need this issue resolved as I'm losing money due to the data restrictions. Please contact me promptly.

I would appreciate immediate assistance. One of your service representatives recently changed my account name and had me create a high-security password. Unfortunately, after setting up the password, I was unable to log into my account. This has affected my company's Wi-Fi usage and has put me in a difficult position. If not resolved promptly and with respect, I will have to consider switching services, along with my employees. It seems there was a mistake when my account name was changed and the password was set up. The representative's difficulty with English also contributed to the issue. Please contact me at once. Thank you.

I am writing to express my disappointment with the service I received from a customer service representative named Anna Hernandez at Metro Pcs store 68 on [redacted] W Riverside Blvd. I contacted them regarding issues with my iPhone 6 purchased on 9/14/[redacted]. Anna was unhelpful and did not address my concerns adequately. When I visited the store on 10/1/[redacted] and 10/3/[redacted], the salespeople were uncooperative and rude, except for Kayla who tried to assist me. Despite their efforts, my phone issues remain unresolved. I am very dissatisfied with the level of service and lack of professionalism displayed by the staff. I expected better treatment considering I have a warranty and insurance for the device. I am seeking a replacement iPhone 6 at no extra cost or a full refund for the inconvenience caused. I will be sharing my negative experience with friends and family. I urge Metro Pcs to improve their customer service to avoid such incidents in the future. Thank you for your attention to this matter. Regards, Elyssa Raymundo

Hello, I have been a Metro PCS customer for over 3 years. Recently, I added a line and purchased a new phone for my boyfriend. Unfortunately, the phone I have been using since opening the account has stopped working, with its touchscreen becoming unresponsive. I am interested in buying a new phone, but all the attractive deals seem to be for customers switching from other carriers. As a loyal customer, I feel left out. Moreover, I have had difficulty getting proper assistance from some Metro PCS stores. I visited the store at 71st and Michigan in Indianapolis, IN, where an employee named Noemi was unhelpful. She suggested that maybe my phone issues were due to the T-Mobile merger or an expired SIM card. However, she did not thoroughly investigate the problem, such as checking the battery. I would appreciate a discount on purchasing a new phone as compensation for these inconveniences. Thank you for your attention to this matter. Sincerely, Lisa M.

I visited a Metro by T-Mobile store to inquire about using a phone with a T-Mobile family plan. I was informed that Metro operates on the same network as T-Mobile, so I bought a phone from them. After a month, I tried to unlock the phone to use it but found out I need to stay on Metro for 6 months without any interruptions. I am disappointed as I intended to use the phone on T-Mobile and have already obtained a T-Mobile SIM card and number.

Due to a unfortunate incident a few months ago, my daughter's phone was stolen. Being a single mom facing homelessness made it impossible for me to replace the phone. We lost everything when our home was set on fire, leaving us with only the option of staying in a motel. I came across my old Coolpad phone from Metro, but it doesn't charge or turn on due to the fire damage. My children suffer from traumatic stress, and it's crucial for their safety that they have a means of communication. I'm reaching out to see if there is any assistance available to help us get a second phone for them to use. If I can find another Metro phone, would it be possible to add a line for $5 without an activation fee? Your help would mean a lot to us during this difficult time.

I recently had an issue with my phone service after making payments in advance. Despite this, my phone was turned off for non-payment, causing me to miss important appointments and potential business opportunities. I visited a Metro PCS store and was informed that my phone number had been cancelled, requiring me to purchase a new phone and obtain a new number. This change would not only be costly but also inconvenient for me and my contacts. I am requesting my phone number to be restored without the need for purchasing a new device. I also seek a refund for the advance payment made as the service was not provided as expected. In addition, the customer service number provided always disconnects when attempting to reach a live person. I would appreciate a prompt resolution to this matter as the service disruption has significantly impacted me. Thank you.

During a recent visit to a store, the agent was unable to activate my phone and incidentally broke the top left side of the screen. Despite his attempts to deny it, it was clear that the damage occurred while he was handling the device. He seemed unfamiliar with the phone and struggled with the case, even needing guidance on how to access the SIM card holder. When questioned about repairing the screen, he refused and continued to insist he did not cause the damage. His name was Jerry, and this occurred at the [redacted] Broadway Unit 1 store in Denver, CO on Saturday, October 13th, around 7 pm. I am requesting that MetroPCS take responsibility for repairing the screen of my phone, which was damaged by your agent's actions.

I purchased a defective phone last month with the number [redacted]. Despite visiting two stores three times, I have not received assistance. Elizabeth Lopez at the Plano, TX location was rude and promised a replacement in 3 days, but failed to place the order. The Wylie, TX store refused to address the phone issues stating they did not sell it to me. Today, I was unable to reach a supervisor via Hubert at [redacted]. I can be contacted temporarily at [redacted]. The phone's issues include a screen that rotates randomly, missing alphabet letters in contacts, and failure to charge. I have restarted it multiple times but still face these problems. I am requesting a replacement from Metro PCS within 24 hours. Regards, Wendy Willaby

I am Naomi K. from Reading, Pennsylvania. I recently applied for a job at Metro PCS on Penn St. and Oley St. in Reading under the manager named George. Although George informed me that my job application was rejected by HR, I never received an email for a background check. Additionally, George's behavior seemed inappropriate with late-night texts and suggestions of a second interview at his house. He also mentioned needing a massage therapist and suggested sending pictures of myself. I feel like I have been a subject of sexual harassment and job discrimination. This situation has caused me significant distress, and I believe some form of compensation is necessary. I am open to discussing this matter further via email and can provide screenshots as evidence upon request.

I was charged $[redacted] extra from my Santander account due to an automated payment error. Despite being disconnected four times, I eventually reached a representative who promised to send a refund check to my address. However, I am unsure if the check has been issued. I am frustrated by the poor customer service and lack of communication from Metro PCS. I might consider a new phone provider due to this experience. I hope to resolve this matter promptly as I am disappointed with the service received.

On Friday, I visited the Metro PCS store on 540A in Lakeland, FL to buy a new phone. I discussed my need for a replacement with the sales clerk, Joanna. After looking up my account, she presented me with a choice of only three phones. I selected the LG Aristo 2, although I would have preferred a larger model like my old one. I was surprised when Joanna informed me that the phone was non-returnable after she processed my payment. It bothered me because she hadn't mentioned this policy until after I paid. Returning to the store immediately, I explained that I hadn't even used the phone and questioned why I was limited to those three options. Joanna's response was unsatisfactory, as she simply stated the phone couldn't be returned and walked away. Feeling frustrated, I went to another store on S. Florida Ave to seek clarification. The customer service representative there informed me that I should have had the flexibility to choose any phone for an upgrade. He also explained their policy of informing customers about non-returnable items before finalizing the sale. I haven't used the new phone and wish to return it for credit towards a different model if possible.

I recently bought a ZTE cell phone, but encountered issues with the screen flickering and getting stuck. Despite sending it for repairs, the problem persisted. I have been trying to reach out for help but was informed that I couldn't upgrade the phone as it's no longer being produced. The screen is still malfunctioning, jumping between screens and turning black unexpectedly. I received this phone as a gift from my husband for Mother's Day after my knee surgery, so I would like to explore options for a replacement, possibly a Samsung model. I'm willing to pay the price difference if necessary. Could you please assist me with getting a new phone? Thank you, V. Davis at [redacted] royalhills cir. Winterhaven FL [redacted]. You can also reach me at [redacted]

I am currently using a Coolpad phone with MetroPCS for the past six months. Recently, I acquired a used LG Stylo 4 from a friend that was also with MetroPCS. After transferring my sim card from the Coolpad to the LG Stylo 4, I encountered an error stating that the service needs to be unlocked. I attempted to unlock the LG Stylo 4 using the Device Unlock app, but it prompted me to contact customer service. Unfortunately, when trying to connect with MetroPCS customer service by dialing the official number and following the prompts to "switch lines," I experienced call disconnections. How can I resolve the issue and successfully use my MetroPCS sim card from my old phone in the LG Stylo 4?

I've been a loyal customer for many years. Recently, I had issues with the insurance on my phones. They wouldn't cover a phone that stopped working for no apparent reason, claiming I damaged it. Now, I'm using my fourth phone in under a year. I believe that loyal customers like us should receive a complimentary phone of decent quality considering the frequent replacements we have to make. My husband and two children have also gone through multiple phones this year. While I appreciate the service provided, it would be great to see some incentives for long-time customers.

I have been attempting to contact you for several days without success. I am in need of information regarding an old phone number's ownership verification. Please reach out to me on my sister's phone at [redacted]. If I do not receive a response, I will have to pursue legal action. I simply require a copy of my sister's phone bill promptly. You can email me at [redacted] or call me at [redacted]. The phone number in question was registered under the name of Rosanne Fuessel with the number [redacted] and the billing address was [redacted] Elsie Lane, Bay Shore, NY [redacted]. I am her sister, Diane Russo.

I currently have T-Mobile service and a phone. My bill is set up for auto-pay at $81, but I am considering switching to the Metro by T-Mobile plan, which costs $60. I have some questions about the switch. Firstly, how can I switch to Metro service without having to contact T-Mobile directly, as advised by a store representative? I want to avoid any potential issues. Secondly, I am curious as to why I am unable to call my current phone carrier. I need guidance on this process. Lastly, if the withdrawal dates for auto-payments are different between T-Mobile and Metro, how can I set up auto payments effectively? My bank only has enough funds for one phone payment within the given range of the 15th to 20th. I also need clarification on whether T-Mobile's auto-billing will immediately cease once I switch to Metro service. This is crucial due to the timing of my auto-deposits and bill deductions. Overall, I am looking to reduce my phone bill, and transitioning to Metro seems like a viable option for me.