Metalmulisha.com Customer Service Issues

Hello, my name is Heather. I am writing on behalf of one of my best friends who recently passed away in a tragic car accident. He was a loyal customer of yours. Seth was always seen with something MM. I wanted to inquire if you would be interested in creating a basket in his memory to auction off at his benefit this month. Many people who knew Seth would appreciate the gesture. This could help raise funds for a good cause. His name was Seth Gallagher, and you could check your records to see the amount of apparel he has purchased from your store over the years. I believe he would be honored by this tribute. Please let me know if this is possible and if you have any questions or concerns. You can reach me at [redacted]. Thank you for your time, and I look forward to hearing from you soon. Note: I have also sent a similar message to Gethuman.com as I am trying to connect with someone. This is my second attempt, and I have not received a response yet.

Hello, my name is Heather. I am writing on behalf of one of my dearest friends who recently passed away in a tragic car accident. Seth was a loyal customer who never went anywhere without his MM products. I am reaching out to inquire if you would consider putting together a basket in his memory to auction off at his upcoming benefit this month. Many people who knew Seth would appreciate the gesture, and it could help raise funds for a good cause. His name was Seth Gallagher, and I believe if you check your records, you'll see the numerous MM items he purchased from you over the years. I believe he would have been delighted and honored by this tribute. Please contact me if you have any questions or concerns. Thank you for your time, and I hope to hear from you soon.

I cancelled order MM-[redacted] just 3 minutes after placing it, yet the funds were immediately deducted from my bank account. Despite sending numerous emails to customer service, I have not received any acknowledgment. If my order is not cancelled promptly and the funds are not refunded, I will be escalating this issue to the BBB. UPDATE: Instead of issuing a refund, the company proceeded to send the order. Lisa W. St. Charles, MO [redacted]