Metabo Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Metabo customer service, archive #1. It includes a selection of 1 issue(s) reported July 15, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a Metabo table saw with the model number C10RJ (s) and recently bought a replacement Adjusting Gear. However, the part I received does not match my table saw. I realized they sent me the part for the C10RJ model, which is similar but lacks the (s) at the end. Upon inspection, everything looked the same except for the Adjusting Gear itself. I also got the Rotation Knob, which fit perfectly, making me believe the Adjusting Gear would too. Unfortunately, the gear's teeth did not align with the corresponding part on my saw. I've been searching for my specific model, C10RJ (s), but the parts warehouse does not have it in their system. If necessary, I can provide a picture of the gear ⚙️ for comparison. The part I ordered, #HIT-[redacted], is not compatible with my table saw.
Reported by GetHuman5069379 on Wednesday, July 15, 2020 8:30 PM

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