Meijer.com Customer Service Issues

Yesterday, I visited the Acme store's meat department to have a pork loin sliced. The department manager refused, claiming it was "too labor intensive." This surprised me as I've had pork loins sliced at Meijer for over 25 years without any issues. The manager's attitude was condescending and made me feel embarrassed in front of other customers. Feeling frustrated, I sought out a store manager for an explanation on why a meat department would refuse such a request. I was directed to the service desk, where I waited for the general manager to address the issue. However, after waiting for about 16 minutes, I left without speaking to a manager. As a long-time Meijer customer, I found this experience disappointing. Despite driving from Rapid City to Acme to shop at Meijer, I'll reconsider my loyalty if this service issue persists.

I urge you to discontinue the sale of Beta fish in all your stores, following WALMART's decision to do the same. The current conditions in the Beta Fish containers are unacceptable, with consistently low water levels where they struggle to breathe and swim. When addressing this issue with team members, I have been met with dismissive responses. These fish require clean, deep water to thrive, unlike the conditions they are currently kept in. Your stores continue to order more fish despite the lack of demand. Please show compassion and prioritize the well-being of these animals over profit. I call upon your purchasing director or relevant leader to take action on this matter promptly and cease the sale of Beta fish. I am hopeful for your prompt response and a decision to follow WALMART's commendable example in this regard.

I will no longer be using your shop and scan service. During my last trip attempting to use it and transitioning from shop and scan to my list, my phone battery dropped to 5%, which made the checkout process uncertain. In my hour-long visit, no other app drained my battery like this. I plan to switch to Walmart for my shopping as their app guides me to each item on my list efficiently. Their cleaner restrooms are a bonus. I have addressed the lack of discounted products, limited availability, and discontinued items, like Kraft sliced bacon cheddar cheese, with store management, but the responses indicate no local control. Customer service responses, including promised call-backs, have been unsatisfactory.

I have always bought my panty liners from Meijer, always opting for their brand. Recently, I have noticed a change in the product. The liners are exceedingly sticky, making them difficult to remove from my underpants. At first, I thought it was just one faulty box, but subsequent purchases have been equally troublesome. With my latest purchase, the issue has escalated, leading me to soak my underwear in laundry detergent to remove the residue. I am disappointed with this change in quality and hesitant to buy another box of this brand.

I have been buying my panty liners at Meijer and always choose Meijer's brand. Lately, I've had issues with the liners being extremely sticky and sticking to my underwear for the past three months. Even after trying different boxes, the problem persists, and it's gotten worse. I had to resort to soaking my underwear in laundry detergent and warm water to remove the liners. I hope you can assist me with this matter. Have there been any changes to the brand recently? If so, I may need to consider other options. If not, I would like to request a refund. Thank you for your help!

During my monthly script check, I noticed I was short one Suboxone film, a DEA/FDA-regulated item. I contacted the pharmacy and explained the situation to Pharmacist “S.” Despite her claims of inventory accuracy, missing items can accumulate. I hope for improved customer service at the pharmacy. My feedback was intended to assist, not accuse. I have experience in drug distribution and understand the consequences of inventory discrepancies. The pharmacy staff's approach to customer service varies, with some excelling and others needing improvement. A cultural shift focusing on respectful treatment is necessary. If in charge, I would offer staff a choice to commit to improvement. Establishing a plan with progress check-ins could foster a positive change. Importantly, customers aiding in legal compliance should not be mistreated.

Order #[redacted]9 I received multiple texts regarding the pickup for my order scheduled for Friday, April 4, [redacted]. The latest update changed the pickup to 9 am on Saturday, April 5, which has now been further delayed to 11-12. I am concerned and unsure if I will actually receive my order. Despite trying to contact Shipt multiple times and being on hold for over an hour, I have not been able to get through. I also reached out to the Meijer store in Southgate, MI, and was advised to communicate online. I need a clear pickup time and do not want to be charged for an order that I may not receive. Your guidance would be appreciated. Thank you. Mary Ann Sears

Dear Customer Service, Ten days ago, I placed an order for over $[redacted]. I received a message stating that due to high volume, my order would be delivered on Tuesday, March 31st. Although I placed the order on March 30th, I have not yet received it. I understand there may be delays during these difficult times. On Saturday, April 4th, I removed several items from my order hoping for faster delivery. It has now been eleven days since my initial order, and if I do not receive it by tomorrow at noon, I will cancel it. I also request confirmation that the amount has not been charged to my debit card. Thank you, Patricia C.

I placed a curbside grocery order on Monday for Thursday morning pickup. I made adjustments to the order on Tuesday and Wednesday. While the corrections appeared in the online cart, the items were missing when I picked up the order. Items we removed were still included, but the added items were not. Can the missing items be provided if we agree to keep the deleted items at no extra cost? I would appreciate clarification on why the cart showed changes that didn't reflect in the final order. Please advise if we erred in modifying the order. Thank you for your assistance.

I recently received my delivery order and noticed an error on my bill. I had ordered 4 small avocados at 67 cents each, but there was a substitution of 1 bag containing 4 small avocados. The bill shows 4 avocados for a total of $10.76, which seems excessive. I believe it should have been 1 bag for a total of $2.69. Please correct this and refund $8.07 to my credit card. My order number is [redacted]56. I've been a loyal Meijer customer for many years. If the charge cannot be credited, I will need to return the avocados. Thank you. - M. Becker

I inquired about customizing Pharmacy text messages to be more user-friendly. Despite seeking assistance at my local store and contacting Meijer Customer Service, nobody could provide guidance. After multiple transfers, I was disconnected. The texts I receive reference the last three digits of the Rx number, which is inconvenient. I was informed that I can access the system to display the Rx name instead of the number but have been unsuccessful in finding out how to do it. I am hoping to speak with the individuals responsible for managing the Pharmacy text system across all Meijer locations.

I am wondering why there are only two employees at the two cash registers when there are long lines of customers who prefer not to use the self-checkout lanes. I spoke to the clerk about assigning more personnel to reduce the wait, but she mentioned she was the only one there and didn't know who the supervisor was. Other stores typically assign more staff to speed up wait times. This happened at store [redacted] in McCordsville, IN.

I have multiple prescriptions at St. Charles Pharmacy, but they do not appear on the website. Customer support keeps telling me they have no record of me. Here is our consistent email address and phone number. My name is Dennis Knight, born on 10/31/[redacted], and my wife is Theresa Knight, born on 07/11/[redacted]. Although I receive refill notices, I have never been able to view my record on the website. The pharmacist can see my record, but it does not show online. Please address this issue. Thank you, Dennis Knight.

Every time I visit the Three Rivers, MI store, I encounter the same issue. As a person with a disability who requires the use of handicap carts, I consistently find that most of the carts are low on charge and in poor condition, regardless of the time I visit. On 02/03/[redacted], my cart stopped working halfway through the store, even though I was assured it was fully charged. Despite my struggles with M.S., I had to walk back to the front of the store. When I switched to another cart, I was informed it was good to go. However, when I returned to my original cart for my groceries, it started beeping and indicated low battery. This recurring problem is unacceptable, and after being a customer for over 40 years, relying on the store's carts makes my shopping experience challenging. I am now considering shopping at other closer stores for my convenience. Thank you, Roger H.

Yesterday, the store in Oak Creek, WI, encountered computer system issues. Unfortunately, they did not inform us until after we swiped our card and the transaction did not go through. Despite leaving and returning to pay with cash, we discovered three unauthorized charges on our account (totaling $[redacted].17, $[redacted].42, and $[redacted].75). The manager and customer service representative were unhelpful and the interaction with them was unpleasant. I am seeking a refund for these charges that we did not make. It seems that repeated "forcing" of the enter key at the register may have caused this problem. Unlike the Greenfield store, the Oak Creek location failed to warn customers of these issues. We will reconsider shopping there once the funds are returned to our account.

I have the original receipts for 2 items bought on separate dates within the last 90 days. I visited the store to return them but explained that my debit card, used for the purchases, was deactivated 2 days prior on Christmas Eve due to unauthorized transactions. I offered a virtual card number for the refund. Unfortunately, I left the store dissatisfied without a resolution. I informed the Meijer staff I interacted with that I intended to escalate the matter to corporate. I am seeking a refund either credited back to my account or in cash. Thank you.

Subject: Feedback on Mobile App User Experience I find the current setup of your consumer phone app to be overly complex and not user-friendly. My interaction with various companies' apps typically involves saved login credentials for easy access, which enhances convenience. However, at Meijer's register, I am faced with the inconvenience of manually entering my email and password just to access minor discounts or rewards. In comparison, Panera's Bakery app streamlines the process by saving user details and suggesting nearby stores, providing a simpler and more efficient experience. I suggest considering a more user-friendly approach akin to Panera's for better ease of use.