Medicare Customer Service Issues

I am currently in a challenging situation in Sebring, Florida. Unfortunately, I experienced a stroke recently and urgently require care from a neurologist. Regrettably, none of the neurologists in Sebring are willing to see me due to my history of anxiety and previous psychiatric treatment. As a result, I must travel ninety minutes to Winterhaven for medical attention. However, my health is deteriorating, as I am feeling dizzy, sick, have impaired vision in my right eye, numbness in my right leg, and am overwhelmed by pain. I had to self-diagnose my stroke in the emergency room since my symptoms were not initially recognized. I am struggling to determine how to reach Winterhaven for my crucial neurology appointment. I do not have any family or friends nearby after relocating from upstate New York to escape a toxic relationship. It is distressing to be in this situation without support, feeling isolated, and in urgent need of medical care.

I have questions regarding a denial letter I received from SSA as an SSDI beneficiary. The letter included old medical records from [redacted] and requested an updated medical report, specifically asking if I have been treated for schizophrenia recently. Yes, I have received treatment for schizophrenia, psychosis, and depression in April [redacted] at Spring Mountain Sahara Hospital, billed through Medicare Part A. Despite filing an online appeal in February [redacted], there has been no communication from SSA or Richard Strauss since April [redacted]. I am continuing treatment at Olde Towne Medical with Martha Klinger LPN and may go back to Riverside Doctor's Hospital in May for schizophrenia treatment. I am concerned about my June SSDI payment after receiving the May payment. I request assistance in informing SSA through Medicare about my treatments to ensure they are aware.

I am struggling with multiple orthopedic and neurological issues, making it challenging for me to work due to difficulty writing and typing. I am seeking assistance in the form of bilateral dynamic extension splints for my upper extremities. Could you please advise on coverage for these and recommend a provider in South Florida, within a [redacted]-mile radius of the [redacted] zip code, specialized in dynamic upper extremity splints/orthotics? Additionally, I would appreciate clarification on the timeframe for obtaining a replacement pair of orthotics if the initial set does not adequately support my hands for writing and typing. Some providers suggest a waiting period of five years, which seems excessive. Thank you for your assistance.

I was unknowingly enrolled in an HMO program that caused issues with getting my necessary medication. Despite being on a medication for 15 years, I only received a limited supply due to issues with my doctor's availability. With no one to help me and a dwindling supply of psychiatric medication, I felt scared and alone. The HMO company reassured me they were working on the problem, while Medicare remained silent. I am struggling to cope without my medication, especially with personal losses and a broken car adding to my challenges. I hope to hear from Medicare soon with a positive update so I can see my doctor and resume my treatment.

I had Medicare Parts A & B in [redacted] while in the USA but had to cancel Part B in [redacted] when I left for South America. During my stay in Colombia, I needed to demonstrate an $[redacted] monthly income to remain, so I terminated Part B temporarily. Upon returning to the US last October, I tried to reapply for Part B starting in February or March, but encountered delays. After submitting the required form in February to the Social Security Office in Santa Fe, NM, I haven't heard back. A recent call revealed no progress, and visiting the local office in Santa Fe also did not yield results. Facing another year without coverage is concerning, especially with Anthem Blue Shield unable to provide coverage without Medicare Part B. The situation is perplexing, as updates to my address seem unrecognized. Unsure of the next steps, waiting until next year for coverage is distressing. Requesting a reconsideration from Social Security and Medicare for a more timely resolution.

Hello, I am Leonard M. from South Africa. I am seeking assistance with setting up Google advertising for multiple customers. They want their contact details, company name, address, and products to be searchable on Google using specific keywords. They are willing to pay a monthly fee for this service. I am unsure where to begin with this process and whether I need special software. I currently use Adobe Creative Suite for designing my ads, including Photoshop, Illustrator, and InDesign. For any guidance, please reach out to me via email at (mkharifamily4@ gmail.com). Your support is highly valued. Thank you, Leonard

I need to contact the real Google Security Team urgently as my ID and information have been compromised. I'm struggling to get a proper response from the Security link on my Google Activity account. I've already had to change my phone number and credit cards due to this breach. When I tried to add a missing email account, I was informed it didn't exist, but I know it does. I have a total of five accounts, and I wanted to ensure the missing one was monitored for security. After reaching out, I was suddenly told they found my account, which has left me feeling uneasy about their professionalism. I am still working on correcting my ID security and personal information and identifying the person responsible for this breach. A few months ago, I was warned by Security that I was being targeted, but I didn't fully grasp the severity at the time. The warning message is now missing from my history, and I even found a sabotaged entry in my contacts with false information about my family members. I fear I may have to involve the police if this isn't resolved soon. Signed, Barbara B.

I am a 76-year-old individual who has not seen a dermatologist in over seven years. I have various spots and moles that I would like to have checked, especially since I grew up in Hawaii without sunscreen. I am wondering if Medicare will cover a dermatologist visit. Additionally, I have some artery blockage and have been contacted by Life Line Screening for several screenings including carotid artery, peripheral arterial disease, abdominal aortic aneurysm, and heart rhythm screening due to experiencing a fast pulse intermittently, particularly during sleep and while exercising daily on my treadmill for COPD. I prefer a response via phone, but either way is acceptable. I need a prompt reply as the tests are scheduled for Friday, August 15, [redacted]. Thank you.

I have been using a C-Pap machine every night for over 18 years, but I lack the records from my initial sleep studies and cannot recall the name of my first sleep doctor accurately. In November [redacted], I received a new A-Pap machine from Lincare, my supplier for many years. Although they have been billing me for the new equipment monthly until May [redacted], I have not received any supplies since they sent me a tubing in February. Despite numerous calls to Lincare and discussions between Lincare and my current doctor, Dr. Muller, it seems that there are issues satisfying Medicare's requirements to release the supplies. The problem might be related to a name change; my previous sleep doctor was named Miller, and last fall, I switched to Dr. Muller. Frustrated with Lincare, I switched to Baycare Home Medical Supplies, but they are facing the same challenges. It appears that my supplies are held up at Medicare, causing me distress as I am without replacement supplies and using worn-out equipment. I am 88 years old, with failing eyesight and other physical ailments, and I urgently need assistance in resolving this matter.

My husband, who is 76 years old, is under the care of Hospice of NW Ohio due to terminal cancer. He uses a Texas catheter with a special condom, but we encountered issues with the product provided by Hospice due to excessive glue causing skin irritation. We have opted to purchase a higher quality condom at our own expense from Promedica Medical Supply in Toledo, Ohio. I am wondering if these expenses can be submitted to his Medicare insurance as the products are quite costly. On average, we use 2 condoms daily, and we recently bought 16 condoms with a 10% discount, totaling $57. Any assistance on this matter would be greatly appreciated.

My Medicare Part B coverage was terminated due to a missed payment, consequently leading to the cancellation of my Medicare Advantage policy. After navigating between Medicare and Social Security, the local SS office provided me with a reinstatement amount. I paid this $[redacted].00 by check at the SS office on 8-5-[redacted] and received a receipt. Today, Medicare informed me they have no record of this payment beyond the initial one, canceling my coverage in June. The SS office insists Medicare received the payment and my coverage remains active. Both parties contend the responsibility lies with the other for ensuring my coverage. I require verification of the $[redacted].00 payment, the current premium amount owed, and confirmation of my active Medicare coverage for reinstating my Medicare Advantage policy.

I have been advised by my doctor to contact LabCorp regarding an error made by your laboratory in Boerne, TX. I attempted to reach the Boerne facility three times without success. After contacting Customer Service, I was directed to reach out to the Billing department. The issue at hand stems from my physician's lab requests on 8/20/19 (tests conducted on 9/5) and another scheduled for 11/25/19. I provided my copy of the 8/20 request specifying only a Renal Panel and Magnesium test. However, the lab mistakenly performed a complete blood workup on 9/5. It is crucial that Medicare is billed correctly for the requested tests. I possess documentation for the 11/25 lab work, which should encompass a full workup that Medicare can be billed for. I would appreciate an update on the steps being taken to rectify this error, as neither my doctor nor I are responsible for the mistake. Feel free to contact me if needed. Thank you.

My husband has upcoming knee replacement surgeries in October and January. The specialist uses CT scans to create custom replacement parts for a perfect fit. He prefers surgery centers over hospitals for fewer risks. Sadly, Medicare only covers standard knee parts and hospital surgeries. Private insurance often covers custom joints and surgery centers. We face a $15,[redacted] bill as Medicare and secondary insurance won't cover it. Any advice on how to get Medicare approval for the custom parts would be appreciated.

I have moved a lot in the past 2-3 years. I recently received my new Medicare card, which was great! I am now living with my daughter, which makes me very happy. However, while unpacking, I seem to have misplaced it. I realized this because I need it for an upcoming MRI tomorrow. I've searched everywhere, but it's nowhere to be found. I still have my old card, but I know they will ask for the new one. Can you please assist me in obtaining a replacement quickly? I also have an appointment with my pain management doctor in Franklin Square, NY on Tuesday. Thank you for your time and assistance. Blessings, Sandi F.

In the autumn of [redacted], my wife and I visited the Needles, California Social Security office to sign up for Medicare. I, a 68-year-old retired California teacher, had health coverage through Blue Cross of Southern California. Although my wife wasn't yet eligible for Medicare, she was also covered by Blue Cross. Upon arrival, I received a rebuke from two clerks for not enrolling in Medicare at 65. I clarified that I stuck with Blue Cross to protect my wife until she turned 65, but they remained adamant. Later, their supervisor contacted me at home, allowing us to enroll but imposing a 30% penalty for life. Despite my dissatisfaction, I didn't contest it. Not being a lawyer, the injustice is clear to me. Under the 14th Amendment, no citizen should lose rights without due process. In this case, I feel my Constitutional protections were disregarded. The ongoing 30% penalty seems excessive to the average person. The Eighth Amendment bans cruel and unusual punishment, making the ongoing penalty seem unjust. I seek fairness in this matter.

I submitted my Medicare application on September 14, [redacted], and the status still shows "processing". My upcoming 65th birthday is on 11/10/19, and I have a crucial heart procedure scheduled for 11/15/19. The doctor's office had to cancel because my current insurance won't cover it due to my Medicare eligibility. I urgently require my Medicare number to reschedule this life-saving procedure. The medication I am on is causing issues like thinning blood, leading to falls that pose a risk of serious harm. This heart procedure is essential to stop this medication and prevent potentially fatal incidents. I request an update on my application status and if it can be expedited. Kindly contact me immediately.

Recently, I discovered the possibility of cancer in my left kidney as I relocated to Kimberling City near Branson West, Missouri. Due to this urgent situation, I urgently require a Medicare-accepting urologist, oncologist, and oncological surgeon. As a disabled individual without transportation, appointments near Branson or Branson West are preferred. My situation is complicated by my agoraphobia and lack of nearby family support, relying solely on my disabled roommate who cannot drive either. It is crucial that she can visit me during hospital stays to provide comfort due to my anxiety around strangers. I am seeking assistance in arranging medical care and ensuring emotional support during this challenging time.

I received a notification from AARP stating that my Medicare Advantage application for [redacted] was rejected by Medicare.gov, claiming I had previously selected another plan, which is incorrect. After resubmitting the application, I'm eager to confirm if it has been accepted to avoid further delays. I conversed with an agent at AARP explaining the rejection. My concern is that the clock is ticking, and I need assurance of my latest application's acceptance. Your prompt response is appreciated to clarify this misunderstanding. Thank you for your help. --- I received a notification from AARP regarding my Medicare Advantage application for [redacted] being rejected by Medicare.gov due to a supposed previous selection of another plan, which is inaccurate. I promptly resubmitted the application to resolve the issue and am anxious to confirm its acceptance to prevent any further delays. Last week, I contacted AARP to address the rejection and resubmitted the application through another conversation with an agent. Your prompt clarification on the status of my latest application is highly appreciated. Thank you for your assistance in this matter.

I have Medicare Part A only. I underwent a full knee replacement in November [redacted] using Part A and our secondary insurance, Aetna Choice, which covered all bills. However, for my second knee replacement in March [redacted], the hospital categorized it as an outpatient procedure despite me staying overnight. Now, I am facing a bill of over $[redacted], which I believe Medicare should cover. I have been trying to resolve this with the hospital but have made no progress. The distinction between inpatient and outpatient based on the time spent in the hospital seems incorrect. I wish the billing for my second surgery could have been as smooth as the first one.

I reported my new Medicare card as lost or stolen over a month ago, but I am yet to receive the replacement card or the entitlement letter as promised. I have a medical procedure scheduled for Monday, 12/09/19, and I need proof of Medicare coverage before the procedure to avoid being billed without insurance. I am unsure why the card and letter have not arrived yet. If you could please fax the letter to me at your earliest convenience, I will be able to use Medicare for insurance coverage. My home fax number is [redacted]. I would be grateful for your assistance; please inform me promptly if you intend to send the letter via fax. You can reach me at [redacted] or email me at [redacted] Thank you for addressing this important matter promptly. Sincerely, Hazel L. Ashley