Mamas & Papas Customer Service Issues

I have been a loyal customer of your store for many years, even shopping for my children and grandchildren. Recently, my daughter purchased a 4moms MamaRoo baby bouncer from your Glasgow Fort location. Despite some communication issues and confusion about the pricing, we eventually managed to place the order, including the newborn insert. However, there was an additional charge for next day delivery, which was not necessary as it will now arrive a day later. I expressed my disappointment at the situation, feeling that the experience left a slightly negative impression. I hope to get in touch and address this matter further. Thank you. - Annora T.

Hello. I have already sent an email and would prefer to speak with someone directly if possible. I have already provided my contact details: [redacted]3 and email [redacted] I recently contacted the store regarding my order for a mamaroo plush 4 and discovered they made a mistake by ordering the wrong item. Despite providing detailed instructions to my husband, there seems to be a confusion. I spoke with Karen, and my frustration is growing as she mentioned waiting for the shop assistant to check the order. It would have been more efficient if they could confirm the order immediately. Now, they mentioned trying to find the correct item. This situation has prolonged what was supposed to be a surprise gift for my daughter on 15/10/18. I hope to receive a prompt response. Thank you. Annora T.

Hello, I purchased the Mamas and Papas Ocarro Stroller on July 26, [redacted], from Albeebaby.com with Order Number R[redacted]. I reached out to Albeebaby on Sept. 5, and they advised me to contact Mamas and Papas directly. Despite trying to call Mamas and Papas at +1 [redacted], I was unable to reach anyone. I also emailed [redacted] on 09.16.20 without receiving a response. Within a month of use, the leatherette on the handlebar started to peel off. The latch to fold the handle down is very difficult to use, requiring significant force to operate with two hands. Additionally, the hood gets stuck easily, and the right rear tire does not rotate smoothly anymore. We are dissatisfied with the stroller and are seeking a refund or replacement. A refund would be our preferred option.

I have experienced extreme disappointment with the service provided by Mamas and Papas KSA. I placed an order for the Ocarro Carrycot and Ocarro navy over two weeks ago, only to discover upon contacting the collection store that my ordered products were not available. The lack of coordination between the store and the website management led to a frustrating back-and-forth where each party directed me to the other. Despite multiple attempts to resolve the issue, including speaking with a person named Ahmed who allegedly canceled my order without consent, I have not received a satisfactory response. The handling of my order has been a source of stress and inconvenience, particularly considering the needs of my baby. If this situation persists, I intend to share my negative experience with others. I urge Mamas and Papas KSA to prioritize customer care and promptly address this matter. Please expedite the processing of my order and improve communication within your organization. Thank you. Mohammed Kuwair

I purchased a collection of items for my newborn daughter from your ‘up to one month’ range, totaling [redacted].20. Upon returning home, I discovered a security tag still attached inside one of the items - a large floral zip AIO valued at 14 pounds. Unfortunately, I had already discarded the tags by the time I realized. A couple of weeks later, when I visited the Carlisle store to exchange the item for the next size up since my daughter was now 4.5 weeks old, I was informed that I couldn't do so without the tags. One staff member even insinuated that the material felt strange, hinting that the item might have been worn. This was distressing as it was a gift for my daughter, and I felt unfairly treated since the security tag had been overlooked during purchase. My receipt number is [redacted]1 dated 02/02/[redacted].