Makita Tools Customer Service Issues

I apologize for any inconvenience I may have caused to the helpful team at Makita. I have noticed that others have also reported issues with salecb.com. Although I understand it is not Makita's fault, I wanted to raise awareness that I never received the tools I ordered. Initially, Salecb sent me a pair of Ray-Ban sunglasses by mistake. They promised to resend my tools and allowed me to keep the sunglasses. However, when I tried to track the package through the shipping company's website, it indicated the package was lost and advised me to contact the seller. After reaching out to Salecb, they offered me $60 store credit instead of sending the tools again, citing low inventory. I feel frustrated by their actions, offering me less than I paid and dragging out this issue from October until now. Once again, my apologies for reaching out about this matter.

I have purchased a DHP482 and had it repaired three times by agents in South Africa. Despite the repairs, the nose wobble issue persist. Makita has acknowledged a problem with the gearbox and is now replacing this part. I own 28 Makita machines, and the quality of this unit disappoints me. The DHP482 is not a cheap machine, and the additional downtime and freight costs are becoming unmanageable. Even after a repair a month ago, the nose wobble issue remains. This problem seems unique to this model, as my other drill driver models do not have the same issue. I am curious about what Makita plans to do to address this ongoing concern. Further details regarding my experiences with Rutherfords - Makita South Africa are available if needed. - Regards, S.M. - 20/12/[redacted]