Maidenform.com Customer Service Issues

I bought a Maidenform extra coverage T-shirt bra from Sears only to find a defect with metal sticking out near the clasp. When I tried to return it, the manager at Sears informed me of their 30-day return policy which had passed by one week, so they could not process the return even for a defective item. I think Maidenform should be aware that their product was defective and that I couldn't return it due to the store's policy.

I recently purchased 8 pairs of Maidenform cheeky no-show panties from Kohl’s and I love them more than my Victoria’s Secret ones. However, I've noticed that the panty liners are coming unglued after just a couple of days of use. The quality issue is disappointing as I find these panties to be comfortable and well-priced. I'm not sure if I received a bad batch or if this is a common problem. I even tried to fix them with fabric glue, but I don't think I should have to do that. I have photos to show the issue. I would like to try them again but I'm hesitant to make another purchase. I'm reaching out to see if there is any assistance you can provide from a customer service perspective. Thank you for looking into this matter.

I have been a loyal buyer of Maidenform bras for years. However, in the last two months, I had two bras where the underwire broke in unusual spots. One broke in the middle of the breast, while the other broke halfway through and came out the side under the arm. I always hand wash my bras and air dry them, so I am surprised this happened to two 6-month-old bras. I bought them at Kohl's and they were not cheap. I am on a fixed income and would appreciate any help to replace these bras. I have always loved the fit of Maidenform bras and never had issues like this before.

I have been purchasing Maidenform's underwire uplift Wonder bras from Kohl's for years and have always loved them. However, in my recent purchase, I encountered an issue with one of the bra straps where it connects to the cup, as it seems to be shredding. I want to know if this is a common problem with these bras. I always hang them to dry, so I don't believe it's due to any dryer-related issues. Thank you for any insights or information you can provide.

The sales associate's behavior was unacceptable, showing rudeness and argumentative tendencies, while another employee laughed. Despite being gifted two bras by my mother, my post-pregnancy body required a different size than what I was used to buying in Victoria's Secret. I, a Fortune [redacted] executive with two decades of retail experience, presented unworn bras with tags, seeking an exchange, but was told it couldn't be done, although the manager had made exceptions in the past. In light of the challenges faced in retail, I recommend prioritizing guest satisfaction and enhancing customer service skills through recruitment and training. I had urgent needs for bras for travels to Vegas, California, and Jamaica, with plans to purchase more, but due to the regrettable and embarrassing service received, I will not return and will share this experience on social media to caution other shoppers. This incident occurred at the Merrimack, NH store.

Hello, I am a fan of Maidenform's high-waisted Innovation shapewear. I recently bought two pieces as an alternative to my usual brand. However, I encountered an issue where the stitching came undone after washing them twice in cold water on a gentle cycle. Despite the problem with the stitching, I appreciate the new cooling feature in Maidenform's products. I am 5'8" and weigh [redacted] lbs, and I find that the shapewear provides a great smoothing effect under my clothes. I generally love Maidenform products but considering the stitching problem, I am considering returning to my previous brand. I would appreciate any suggestions or assistance regarding this issue. Thank you for your support. Best regards, L. K.

I am reaching out to request the return of the "Sweet Nothings One Fab Fit T-Shirt Bra SN1321". Women like myself have been loyal to this bra for years. Let me share some positive feedback left by customers: Overall Rating 5 / 5 May 23, [redacted] L.M. Age: 50-60 Gender: Female I am delighted with my purchase of this bra. As a long-time user of the Maidenform DM7958 T Shirt Bra, I was left without an alternative when it was discontinued. The similar style and quality of this new bra caught my eye, prompting me to try it by sizing up for comfort and wider straps. The fit was perfect. Overall Rating 5 / 5 great bra June 16, [redacted] Charles I purchased this bra for my spouse and am pleased with the high-quality construction. She has been very happy with it from the very beginning.

Hello, I recently purchased 11 Maidenform bras from Kohls last month and overall I am very satisfied with the quality of the products. Unfortunately, after washing them, I noticed two of the bras have stiff and scratchy corners that make wearing them uncomfortable. The bras are Comfort Devotion Full Coverage Lace Trim, [redacted], and the issue seems to be with the area where the eye hooks are sewn on. I originally removed the tags and washed all the bras, so I'm uncertain if I can still return them. I can provide more information from the labels or even send pictures if needed. Any assistance you can provide would be greatly appreciated. Thank you. Best regards, Gail K.

I purchased two Maidenform sports bras, model DM7992 in size 34A, this fall from Amazon. I wore the first one immediately, but when I went to wear the second one and attempted to unclasp the straps to straighten them, the clasp broke. The vendor informed me they are just a reseller and couldn't assist me. I tried reaching out to Amazon, but received an automated response stating I was outside the return window. I am hoping to find another solution, possibly just obtaining a replacement clasp for the bra. Your advice on how to proceed would be greatly appreciated. Thank you, An. A satisfied Maidenform customer seeking assistance.

I have been purchasing the boushorts for years, in sizes ranging from 6 to 8. This past Christmas, I bought several size 7 pairs, but they all ripped at the seam in the same spot. I then bought 6 more pairs in size 8, but most ripped in the same spot despite being too big. When I compared them to my older pairs, I noticed the older ones were made of a thicker, more durable fabric and lasted well in different sizes. Unfortunately, the quality of your product seems to have declined while the prices have increased. I regret to say that I will no longer buy Maidenform products.

I am inquiring about the availability of the Flexees camisole/bra style #[redacted] from Maidenform. I am a dedicated fan of this product for over 15 years, as it combines shapewear with a comfortable bra in a way that fits me perfectly. I cannot seem to locate it anywhere, and it's the only bra I wear. Although my current camisole/bras are wearing out, I struggle to find a suitable replacement among Maidenform's other offerings. The thought of wearing a regular bra with uncomfortable bands now seems unbearable to me. If there's any chance of this product being restocked, please inform me as I would love to buy it again. Rest assured, I'll be eagerly waiting to purchase it if Maidenform decides to reintroduce this beloved camisole/bra style.

I recently bought a DM1188 bra from Kohl's. I tried it on in the store and it seemed to fit well. After washing it at home (delicate wash/cold water) and letting it dry, I wore it for the first time. Unfortunately, I had to take it off after an hour as it was very uncomfortable, mainly due to the side panels. I won't be able to wear this bra. Even though I washed it before wearing, I haven't attempted to return it to Kohl's. I would appreciate a gift certificate for another Maidenform product or a discount on my next purchase. I paid $38.79 for the bra. Thank you for your attention to my request. - Emily B.

I am reaching out to request replacements for all 6 bras in size 38D (2 white, 2 evening blush, 1 black/evening blush, 1 cheery rose) that I purchased at the end of August [redacted]. These bras, Maidenform® Comfort Devotion® Your Lift Underwire with lace Bra DM1195, were bought from my local Kohl's department store. By the end of October, 3 bras had underwires poking out under my daughter's armpit and at her sternum, which I returned and Kohl's replaced at no cost and without a receipt. However, now all 6 bras, including the replacements, have experienced underwire poking through the fabric in the same manner. These bras have been hand washed, air dried, and no user error should have caused this issue. I am looking forward to a resolution regarding this ongoing matter.

I bought 6 pairs of shapewear from Kohl's stores over a few months. Each pair has torn after a short period of use. Initially, I thought it could be a manufacturing defect, but it seems to be a common issue. I purchased 3 pairs in nude and 3 in black, and all of them have the same problem. Despite being gentle with them, the tears and runs are disappointing. At $46.00 per pair, I am dissatisfied with the product's quality. The shapewear is lightweight, so this issue should not be happening.

I purchased a Maidenform bra from Kohl's, but after only 2 weeks, the side support seams buckled, causing discomfort. I returned it to Kohl's, where they exchanged it, stating it was due to me washing it in the washing machine on delicate, instead of handwashing. Despite following their recommendations, the same issue occurred with the replacement bra. Now, I am seeking to exchange it once more, this time for a different model or style. Can anyone assist with this matter?