MBNA Customer Service Issues

Dear Sirs, I am receiving emails and messages regarding a payment you believe was made to Vista Print. My wife has spoken with you and we contacted MBNA by phone, who confirmed they did not charge us any monthly payments and provided us with invoices for purchases we did not make. Enclosed are the invoices received from Vista Print. We have called Vista Print a few times, and they insist they have not charged us beyond what is listed in the bank invoices. I am confused about why there are monthly charges and fines. Please contact Vista Print to clarify this promptly, cancel the direct debit, and stop any future payments. I authorize my wife, Taranjit Kaur, to communicate with you on my behalf and take any necessary actions. Please resolve this matter swiftly, cease payments to Vista Print, and refund the deducted funds. Do not hesitate to reach out for further assistance. Regards, Jaswinder Singh

My husband, Mario Z., is your client, who provided me with a check to pre-pay his MBNA Mastercard. I mistakenly sent a separate $2,[redacted].00 check from him made out to me. Later, I sent the correct check with his account details and a note, asking for the $2,[redacted].00 check, dated Sept. 13th, to be returned to me at 56 Academy Street, Ancaster, Ont. As I have a house sitter collecting mail, I have not yet received the check. We are currently in Italy with limited cell service but good internet access. I kindly request confirmation of the MBNA MC payment receipt and the mailing of the $2,[redacted].00 check to me. You can reach me at [redacted] For reference, I am a supplementary cardholder on account #5[redacted] 5[redacted] with an expiry date of 03/21.

Good afternoon, I am reaching out to inquire about the status of my tax rebate which I anticipate receiving in two to three weeks. I would like to request the current balance and a settlement amount from you. I am currently in touch with all my creditors as I have similar outstanding balances with each of them. I aim to pay the creditor who provides the most favorable settlement offer, as I am only able to address one debt at this time. I appreciate your understanding and hope that you can provide me with a competitive settlement figure. I am committed to resolving my debts and would like to utilize this rebate to alleviate one of my financial obligations.

I haven't used my MBNA card in a while, but I may need it again soon. I can't locate my card to check if it's activated. When I tried to use it, it didn't work. I need help figuring out why it's not working and how I can reactivate it. My card number is 4[redacted] 6[redacted]. Urgently seeking assistance. I've been unable to reach anyone by phone. If a callback is possible, please contact me at [redacted]4. Thank you, Katarzyna J.

I recently applied for a credit card holiday, but encountered issues with the form's phone number section. The form instructed that I would be contacted if my request is approved, yet it did not accommodate my Irish mobile number that exceeds 11 digits. Concerned about the lack of alternative contact options for confirmation, I had to input an incorrect number due to the form's limitations. It seems the form is not designed to consider phone numbers with more than 11 digits, which is puzzling, especially if the bank deals internationally.

Dear Customer Service, My name is Nicole Alder, with account number 4[redacted] 2[redacted]. I am troubled and stressed about my recent payment issue. While my payments are typically due at the end of each month, I unintentionally missed the deadline this time. I made the payment immediately upon realizing this, but I am concerned about any potential late fees and the impact on my credit score. As I am planning to apply for a mortgage next year, maintaining a good credit rating is crucial to me. I have been a loyal customer for a long time and I am kindly asking if it is possible to waive the late fee and possibly explore options such as reducing the interest rates or a balance transfer card. I sincerely apologize for this oversight and I hope we can find a solution without it affecting my credit history. Thank you for your understanding. Best regards, Nicole

I recently switched banks from Marks and Spencer to Nationwide. The switch was completed on 9 June. I received a notification on my mobile from you indicating a payment would be withdrawn from my old bank account. However, my old account is now closed, and I am concerned about payment. Nationwide has informed me that they have updated all my direct debit details with you. I just need confirmation that you have the new bank information to process payments correctly. When checking online today, I noticed a direct debit scheduled from my account. Please ensure that payments are set up with my new bank to avoid any issues. Thank you, Suzanne D.

I took advantage of a free phone offer where I only had to pay $1.50. The initial payment was made on June 24, but to my surprise, another charge of $69.00 from RDGcardhelp365.com appeared on June 28. I contacted them to reverse the charges since I didn't want the phone and needed to return it, but I only received one email assuring me it was being handled. After not hearing back despite emailing multiple times, I fear it's a scam and worry they will continue billing me. Can you please reverse these charges and prevent further charges from them? Your help is greatly appreciated. - L. Mark

I have been living overseas in Thailand since [redacted]. I encountered an issue trying to log in online without a mobile app. Security wants to send a code to a phone number I haven't used in 12 years. I tried updating my number online but was prompted to call instead. When I called, I couldn't answer the security question about my credit amount since I haven't seen a statement in a decade and haven't used the card in three years. I provided a lot of personal information in the automated call, wasted three minutes of my time and phone credit, yet received no offer for a call back or assistance. I couldn't log in due to the outdated phone number and couldn't recall my credit limit. Despite being a customer for 20 years with a flawless payment record, it seems I am not valued. Lastly, I tried to seek assistance through a phone number but was confused whether to contact the US or Canadian branch while residing in Thailand.

I purchased rechargeable hearing aids from Invisible Hearing Aids, and £64.96 was debited from our account on 3rd February. The hearing aids were received on 18th February, but after trying them twice, I found them unsuitable. I reached out to the company for return instructions to get a refund. Additionally, I bought another type of hearing aids that use batteries for £63.49 on 28th February, which I am satisfied with. I initiated the return process on 24th February, sending photos to prove the new condition of the unwanted aids. Despite email acknowledgments and reference numbers, the last meaningful communication I had was on 7th March from Christine, stating that it would take time to provide a return address. Their policy promises a refund within 30 days, which lapsed on 18th March. I am still awaiting the address to return the hearing aids and receive my refund of £64.96. I have all the email correspondence documented for review, if necessary.

Today at 2:44 pm, I received a phone call from someone claiming to be from Amazon.ca, mentioning a suspicious $[redacted] charge on my card. The call originated from 1-[redacted] in Kingston, with no caller ID. The person, known as 'Jason,' prompted me to visit a link on my PC. However, I grew suspicious of his heavy accent and decided to hang up. After reviewing my card statement, I found no such charge. I wanted to share this as a potential fraudulent activity for others to be aware of. Thank you, Ada Mallory.

I applied for a balance transfer card online. The offer was approved but then rescinded both online and by post 24 hours later. I received an MBNA credit card by mail despite not wanting another credit card. I am looking for a balance transfer card to pay off a debt quickly and inexpensively. Please cancel this credit card as I specifically wanted the 30-month balance transfer offer that was initially offered and then withdrawn. I appreciate your assistance with this issue. Thank you. - W. Addison

I have been attempting to reach MBNA by phone lately, but the line keeps disconnecting or says it's out of service. I urgently need to discuss the payment on my blocked account, where the interest freeze expiring yesterday. I am currently providing end-of-life care for my husband and cannot handle the stress of trying to contact MBNA. I wish to settle my account for a mutually agreed-upon amount as the current outstanding balance seems excessive despite consistent monthly payments of over £[redacted] since [redacted]. Although I am in Italy and unable to return to the UK due to my husband's condition, I have provided my contact information to the complaints department. I request prompt communication via email or my Italian mobile number as my UK number is inactive. Thank you, Mrs. N.