MBNA (UK) Customer Service Issues

Account: 5[redacted] 3[redacted] Hello, I am reaching out for help regarding my recent credit card account. I obtained the credit card for a zero-interest balance transfer. The first payment was due on October 15, [redacted]. I made a payment on September 30, but unfortunately, I made a mistake in one of the digits, causing the payment to be rejected without my knowledge. Today, on October 16, [redacted], after receiving a text message alerting me to the missed payment, I promptly made the payment. I kindly request that this oversight does not impact my credit rating or result in losing the zero-interest benefit on the account. I have a good payment history with MBNA over the years, and I hope this error can be rectified without consequences. Thank you for your assistance. Best Regards, Helen R.

I recently received my new MBNA credit card and I want to confirm that the direct debit is correctly set up. MBNA sent me a letter indicating that the payment would be debited on the 30th of November, but online I changed it to the 15th as this date is more convenient for me. However, when checking my bank account, the direct debit frequency appears as "unknown" next to MBNA. I would appreciate it if this could be resolved promptly as I want to ensure my payments are up to date and avoid any issues.

MBNA Support: I suggest that on your website, you include the 00 44 1[redacted]20 number for cardholders outside the UK who cannot call the [redacted] numbers. Currently, this number is not accessible from Belgian landline numbers. However, it does work when using the app, which is great. I also found that the call back service, after navigating through the chatbot questions, doesn't support European numbers. It would be helpful to add a question to the chatbot such as 'Do you live outside the UK?' Also, consider placing a warning about contacting from abroad more prominently on the website, instead of buried deep within the site. It's important for the IT and business sides to communicate effectively about such scenarios.

I recently encountered unauthorized charges on my MBNA credit card. When I called any of their hotline numbers, the automated system requested my reason for calling, date of birth, and the three-digit security code on the card. After waiting approximately 30 minutes to speak to an agent, I was informed that my call needed to be transferred to the fraud department, which would take around an hour. Unfortunately, after waiting for a total of 1.5 hours, I had to abandon the call. One helpful agent provided me with a direct phone number for the banking fraud department, which was +44 (0)12 44 [redacted] [redacted]. However, this connected me to the banking fraud department, not the credit card fraud department. The person I spoke to only had information about their standard [redacted] number. I am seeking the direct dial number specifically for the MBNA credit card fraud department.

I have been unsuccessful in setting up a formal repayment plan with MBNA, the only one of five creditors I am still working with. Initially, I tried to do this through their messaging service, but they disabled my online account access. I then mailed them a proposal via Special Delivery to ensure they received it, but I have not received any response for months. I am hesitant to discuss this matter over the phone due to concerns about accountability. I would prefer to communicate with them via email to have a record of our discussions.