Lovely Wholesale Customer Service Issues

Hello, I'm Melissa Brockington. I'm reaching out as I haven't received any of the items I ordered yet. I used my own bank card for the payment, which went through successfully. I also opted for Fast Express delivery and paid extra for it, but I haven't received my order, tracking number, or any email updates. I've made multiple purchases from your store at once, and I'm quite disappointed with the lack of information provided. Unfortunately, I couldn't find a contact number to inquire about my order. If I can't receive my items soon, I would like a refund. Please, I need urgent assistance regarding the status of my order. Thank you.

I paid an extra $18 to ensure my swimsuits arrive before my Florida photoshoot. However, I just received an email from PayPal stating the shipment won't proceed until the payment is fully processed, possibly taking up to 6 days. The payment status reads "POSTED," indicating it's paid and deducted from my account. I urge you to expedite the processing and shipping of my order since the payment is settled. I will be away from my shipping address after Friday the 22nd. If delivery cannot be made by then, I request a full refund for the non-expedited service. Alternatively, can you arrange delivery to my hotel in Florida?

I am requesting a refund for an order I received due to receiving damaged items. The strings on my bathing suit were coming out, and the loops they should have gone through were sealed, resulting in unusable pieces. Another bathing suit was extremely tight, creating extra bulges on the sides, with no flattering design. The third bathing suit resembled a joker suit with a poorly designed top creating excess fabric that was wasteful and lacked definition. Additionally, my jeans broke as soon as I took them out of the bag. One of the belt loops came unsewn at the waist, making it unwearable. I would appreciate a prompt refund to my account. Thank you.

Hello, my name is Regina Cordell. I purchased a lovely Trend Bench striped pink mid-calf dress PG[redacted]03 on 07/02. I received an email on 07/05 confirming the shipment. However, I have yet to receive the item at my address, 70 Tall Pine Ways, Apt. F, Newport News, VA [redacted]. I made the payment through PayPal and have the receipt. I understand shipping can take time, but I have waited for 10 days now. I would appreciate some assistance with this matter. You can reach me at [redacted]. Thank you.

Dear Manager of LovelyWholesale, Good morning, I hope this message finds you well. My name is Faraidis Bethencourt, and I reside in Omaha, Nebraska. I am reaching out regarding a purchase I made on your online store on Monday, August 20th. It has been 12 days since I placed the order and made the payment through PayPal, and as of today, Friday, August 31, [redacted], I have not received any updates on the status of my purchase. This situation is causing me great concern as I have had excellent experiences with other online stores that promptly deliver my orders. I would greatly appreciate it if you could provide me with an immediate update on my order. Sincerely, Faraidis Bethencourt

I placed an order multiple times, and each time it failed. After attempting to cancel, I was charged $90.75 for an order that should have been $58.16. The items I ordered were a black long sleeve dress, a black winter hoodie, and a red short sleeve shirt with standard shipping. The website duplicated these items in the orders erroneously. I have tried contacting customer service via email explaining the situation in detail, including the order numbers before they were deleted.

I urgently need to get in touch with someone. I made a purchase from LovelyWholesale on November 5th. I tried to track my order on their website but could only find general processing information with no tracking details. I'm supposed to travel this weekend and need these items, so it's frustrating not being able to reach anyone. I want to speak to a real representative to understand the status of my order as it has been over 10 days.

On December 12th, [redacted], I accidentally bought the same item twice from Lovely Wholesale. Immediately after the second purchase, I reached out through a ticket and email to request a cancellation for the duplicate order. Following this, on December 13th, [redacted], I responded to an email inquiry providing my order number. I verified in my Lovely Wholesale account that the second purchase was indeed canceled. However, I am currently facing difficulties using the refunded credit balance for a new purchase. Despite my follow-up tickets and emails to Lovely Wholesale, I haven't received a helpful response regarding why I can't use the credit balance and how to get the refunded amount back into my bank account. I require assistance to have the money from the canceled order returned to my bank account.

I have been corresponding via email since June [redacted], following all instructions. Recently, I was informed that I would only receive a $20 credit for an order over $[redacted] that I returned promptly. I have provided proof of shipment with my mailing confirmation from the United States Postal Service and still possess the receipt. I urgently request a thorough investigation into this matter. My name is Ebony H. from Merrillville, Indiana, and you can reach me at [redacted]. The order number is M[redacted][redacted]. Unfortunately, one of your representatives closed my tickets without issuing a refund or providing the purchased items.

I need assistance with returning an item. My shopping experience with you was terrible. I ordered an outfit a month ago and received it today, despite the website stating a 6-10 business day shipping time. The package was stuck in China for 2 weeks. Luckily, I found the outfit on Amazon and bought it there. I am very disappointed and would like a full refund immediately. I have been contacting the customer service email "[redacted]" and only receiving automated responses. I need to talk to a real person to resolve this issue.

To whom it may concern, I am disappointed with my recent order from your company. I placed an order totaling almost $[redacted] and eagerly awaited its arrival. Unfortunately, when the package arrived at night during heavy rain, everything was soaking wet. To add to my frustration, not all of my items were included, and most of what I did receive were small. I tried contacting your company and was advised to submit a ticket, but I never received a response. I repackaged the items and returned them to the post office, although the cost of doing so was nearly half of what I paid for the items. I believe I should not incur such a loss when supporting your business. I kindly request a return label to facilitate a refund process. Sincerely, C.W.

I paid for 3-6 business day shipping, but it has been 8 business days and my items have not left the warehouse. I submitted a ticket, but no one has responded. I have asked for a refund several times. The items still haven't shipped. I am planning to contact my bank and provide them with the message from Jennifer stating that the items are still at the warehouse. I paid for expedited shipping but did not receive it within the promised time frame. I feel compelled to report this to the Department of Justice's online cyber crimes unit as it seems like a breach of contract. I am very disappointed and will not be shopping here again. I demand a refund to take my business elsewhere.

I placed an order with Lovely Wholesale, but UPS claimed to have delivered it to a side door that I don't have. Despite opening a ticket with Lovely Wholesale and initiating an investigation with UPS, there has been no resolution. The order number is R[redacted][redacted], the waybill number is [redacted]43, and the UPS tracking number is 1Z9Y[redacted][redacted]. UPS closed the investigation without proper assistance from Lovely Wholesale. I'm seeking the refund of approximately $[redacted] for the undelivered clothes. It's important for Lovely Wholesale to address this situation promptly and either deliver the items or issue a refund to my debit card. Multiple tickets have been opened with no response from them.

Hello, I recently placed an order on your website, but I am concerned as I have not received any updates regarding the delivery of my items after my payment was processed. Could you please provide me with more information about the status of my order and when I can expect to receive it? I am eager to resolve this matter and would appreciate assistance from customer service in addressing this issue promptly. Thank you.

I need assistance in resolving my issue and receiving my two medium-sized items promptly. It has been more than a month since I shipped the two items to you, and the delivery has been confirmed. I am now requesting that the same two dresses be shipped back to me in size medium. I am greatly disappointed by the delay, as I was hoping to have my items for Easter. Despite submitting nearly 10 requests and multiple help desk tickets, I have not received a satisfactory response. I kindly ask for a supervisor to intervene and facilitate the prompt shipping of my two medium-sized dresses before I escalate this matter further. Your prompt attention to this matter is appreciated.

Hello, I'm Renee Gibson. My order number is R[redacted][redacted]. I would like to inquire about the status of my order placed on April 28th. I received a tracking number on May 11th, but the FedEx tracking number provided ([redacted][redacted]54) does not seem to be valid according to FedEx. I am concerned as I have not received my order and the tracking information seems incorrect. I have tried submitting a ticket, but I keep encountering network errors preventing me from doing so. I kindly request assistance to either track my order accurately, receive a refund to my card, or have the merchandise sent to me promptly. Your prompt attention to this matter is greatly appreciated. Thank you.

I placed an order for 2 items on 05/04/[redacted] but have yet to receive it. Lovelywholesale confirmed the order and shipping via email up until 05/16/[redacted], after which I received no updates. Despite having an order number and tracking number issued by Lovelywholesale, the system does not recognize them. Payment was made through PayPal. Despite multiple attempts to contact customer support and providing evidence, I have only received excuses of "high traffic" for nearly a month. I request a refund and express my dissatisfaction with the service. My experiences with Lovelywholesale have been disappointing, with delays and poor customer care.

I made a purchase on July 5 but haven't received my tracking number yet. I've tried reaching out through live chat, but they claim they don't have my order number. However, I can see my order number when I log into my account. I paid $47 for expedited shipping, and this situation is concerning me. I feel like I'm being scammed and I'm considering involving the authorities and contacting my bank for a refund. My contact email is [redacted]

I have noticed that two items are missing from my recent order # R[redacted][redacted]. Additionally, I have received a credit of $20.48, which seems incorrect. I was charged $13+ for shipping on these items which were not shipped. I am looking to reorder the same items and would like a credit for the $20.48 as well as the shipping fees from the previous order. This issue has persisted for almost 5 months, and I am seeking resolution. Furthermore, I am unable to utilize the incomplete credit provided when attempting to place a new order on the website. Please reach out to me at [redacted] regarding this matter. Thank you.

I made a purchase on 11/13/19 and received an email confirming the shipment, but no tracking number was provided initially. After several days, I eventually received a tracking number, but was unable to track the items. I reached out to inquire about my order, only to find out it had been canceled without notice. Attempts to communicate through chat resulted in being on hold for 30 minutes before getting disconnected. Despite submitting tickets, the responses received were unhelpful and conflicting. I paid $36 for shipping, but only received 2 out of the 5 items ordered. The company has not provided any explanation for the missing items or refunded money. Dissatisfied with the service, I plan to file a complaint with the BBB.