Los Angeles Department of Transportation (LADOT) Customer Service Issues

Hello, I’m Amador Prado. I use the Metrolink service daily. Today, around 10 am, I got off at Northridge station. There was a girl, approximately 18 to 20 years old, walking near me to her car parked next to mine. Her car wouldn’t start, and she struggled for about 15 minutes. Eventually, a security guard, around 60 years old, arrived and threatened to tow her car. The girl was scared and tried to explain. I intervened and informed the guard that no one can remove property from the parking area as it is federal property. The mechanic fixed her car in 15 minutes, but the guard remained uncooperative and rude. I believe the girl could win a lawsuit if she chooses to pursue it, as I am willing to be a witness, and the mechanic also has recorded evidence on her phone. Let’s see what unfolds. Thank you.

I waited nearly 2 hours for the [redacted] bus to Long Beach. I finally boarded around 7:20 pm on 2/20/[redacted]. The driver accused me of not paying the $1.50 fare even though I had put in 6 quarters. Despite my explanation and assurance that I ride this route daily and always pay the correct fare, he was rude. Throughout the journey, he yelled, cursed, and was aggressive towards other drivers. When we reached the Long Beach terminal, I asked for his badge number, which he refused to provide before rudely telling me to get off the bus. He was unprofessional and disrespectful. The bus number was #[redacted]. This driver's behavior was unacceptable, and I hope for a follow-up to address this issue and ensure the safety and professionalism of drivers in the future. - Vincent

I have contacted the City of Los Angeles Parking Violations Office Bureau and the engineering department multiple times to address a severe parking violation issue on S West View Street. The problem includes cars speeding through the area, with many violations linked to the residents of the "YBARRA VILLAGE" complex at [redacted]. These violations disrupt street cleaning efforts, leaving the area messy. I previously requested the engineering department to assess the traffic flow on the street, particularly between Jefferson and Roseland, during peak hours. I suggested installing speed bumps to reduce speeding and ensure resident safety. Additionally, I recommended placing a no parking/towaway sign at the RED curve in front of [redacted] to prevent further parking violations. Given the persistent violations, I urge the city parking bureau to step up enforcement measures in this area.

I have been reaching out to the City of Los Angeles Parking Violations Office Bureau and the city's engineering department for several months about a persistent parking violation issue on West View Street. There have been ongoing problems with cars speeding and disregarding parking regulations, largely stemming from the new low-income complex "YBARRA VILLAGE" at [redacted]. This has led to blocked driveways, signs being ignored, and streets being left messy after street cleaning. I've requested assessments of traffic flow, suggestions for handling parking violations, the installation of speed bumps for safety, and the placement of a no parking/towaway sign on the red curve in front of [redacted] to prevent further infractions. To address these issues, it is crucial for the city parking bureau to step up enforcement, especially on the stretch between Roseland and Jefferson.