Lincare Customer Service Issues

I contacted Scott from the Icare Team regarding reaching Brandi Manning at the local Lincare office in Rome, GA. Unfortunately, Scott was unhelpful and refused to provide me with any contact information. Despite my request, he did not take my number for Brandi to call me back. When I asked to speak with his manager, he claimed they were unavailable. Scott was uncooperative when I inquired about his last name. As a manager at a local sleep center, I was simply trying to assist a patient in obtaining cpap supplies since January 1st. I am seeking assistance to address this matter in more detail. My contact number is [redacted]. Thank you.

I recently received a call from a customer service rep asking to speak with my deceased father. I explained the situation, and she requested the date of his passing for Medicare purposes. Despite feeling uncomfortable sharing this information, I told her I needed to check. However, she was impatient and had a condescending tone. When I asked her to stop being condescending given the circumstances, she continued with her attitude, saying she was just doing her job. I expressed my frustration, and she abruptly hung up on me. Reviewing the call log, I noticed multiple calls to my late father's phone, even though his information had already been given to Medicare. I am deeply upset by the disrespectful treatment I received and how the representative handled the situation.

A customer service representative called my deceased father's phone. When I picked up, I informed the rep about his passing and requested they stop contacting us. The rep then asked for the date of death for Medicare reasons, which I found unnecessary as they should already have this information. Upon telling her I needed to check, she adopted a condescending and rushed tone. I expressed my discomfort with her attitude given the sensitive nature of the conversation. Despite my request, she continued to be dismissive, eventually hanging up on me. I am upset by this experience, especially considering they call multiple times a day despite my father passing away in March and his information being on file with Medicare. The disrespectful treatment I received during such a delicate time is both hurtful and frustrating.

Subject: Steven N. Esce - Customer ID [redacted] - Hardship Application To Whom It May Concern, I am very frustrated with the lack of communication from your representatives regarding my billing. I submitted my hardship application over three months ago, and my account has not been adjusted as a result. The most recent payment I made was an over-payment because the hardship deferral was not taken into account, leaving me with a credit balance. If this issue is not resolved promptly, I will have no choice but to file a formal complaint. I kindly request a prompt response to address this matter. Sincerely, Steven N. Esce

I helped my aunt Sarah Bessey relocate from Buffalo, New York, to Clearwater, Florida on May 1st. We arranged for oxygen to be set up in Buffalo from April 27th to May 1st, and then it was supposed to be set up in Florida. However, after almost two months in Florida, they still can't locate my account listed in Florida. I've been trying to obtain a portable oxygen concentrator for over a month, but no one seems to be able to assist me. Despite living in Florida for 8 weeks, they still have me registered in Buffalo, which is causing a lot of inconvenience, especially when I need to take her out of the house. I've reached out to the Clearwater office, including speaking to a supposed manager, Jackie, three times, Melissa, and others at the call center. Last week, Jackie from the Clearwater office took the doctor's office number to follow up on the necessary paperwork for the portable concentrator, but I haven't received any updates. No notes were found this morning when I called back regarding the situation.

I have attempted to contact the number provided on the document sent to me, [redacted], four times. Each time, I followed the prompts from the automated service, waited on hold for varying durations (20 minutes, 18 minutes, 15 minutes, and 20 minutes), but no one ever answered. The paper I received states that I owe an overdue balance of $56.39. I am puzzled because I have not received any services or products for well over a year, if not longer. Despite receiving calls and messages to contact back, I have been unable to resolve this issue due to the lengthy wait times. I refuse to pay for something I have not received. Kindly remove me from any call lists. Thank you. Sincerely, Janice R. Customer ID [redacted]

I had an unsettling experience recently, feeling mistreated due to my sleep disorder. After being switched to an ASV machine last fall, issues arose, and without warning, I was notified two weeks ago about noncompliance and that my machine would be picked up. Despite explaining I had a doctor's appointment, the person insisted on immediate collection and even entered my home without permission while I was out. This invasion of privacy left me feeling violated, something I haven't experienced in my 18 years here. I wish there had been a prior warning and opportunity to rectify the situation, rather than this abrupt action. It's disheartening how personal boundaries were crossed, causing unnecessary stress and physical strain to retrieve items moved during this incident.

I contacted the company last Tuesday to arrange for my mother's oxygen supply tanks. They assured me the delivery would be on Thursday, but nobody came or even called. When I called back on Friday, they transferred me to someone else who disconnected the call. With only one tank left, my mother's mobility is severely restricted. This is the second time this has happened; the previous order arrived late with incomplete supplies as well. I am frustrated by the unreliable service and hope for a swift resolution to this issue.

I requested to be removed from the auto-billing and shipping program as I haven't received supplies for months yet money keeps being withdrawn from my account. In October [redacted], two withdrawals of $[redacted].59 each were made. The patient advocate assured me I was removed from the program, so why are these withdrawals still happening? I don't owe money on any equipment, and I haven't requested supplies for months. I was advised to wait for a call back from the billing department, but there has been no follow-up in the past. I want a refund of my money and for my card to be removed from their records to prevent further unauthorized withdrawals.

I have made several calls regarding my account. I returned the equipment promptly after receiving it, but I keep getting charged for it. Despite my efforts, the issue persists. Additionally, I have not received any invoices for supplies delivered in early January. Although I have automatic payments set up, I was surprisingly notified of a past due balance of $18.92 on January 13th. Getting in touch with a representative is always a challenge with long wait times. Each time I speak to someone, they promise to resolve the problem, yet it remains unresolved. When I attempted to contact the extension provided in the letter about the past due balance, I was informed it was invalid. I am incredibly frustrated with the entire process and am contemplating switching to a different service provider.

I have noticed two deductions on my April payment of $67.66. One deducted electronically and another in the check payment column. I paid using check #[redacted], not sure how my credit card info was used without my consent. I receive bills from Linacre by mail. I have attempted to contact them using various numbers without success, encountering long wait times. Could you please reach out to me to resolve this issue? Thank you. Kathleen E. T., [redacted] River Rd., Sparta, WI. Phone: [redacted].

I am a 74-year-old with third-level COPD, requiring continuous oxygen use. Under Medicare with Mutual of Omaha as my supplemental insurance, I have been using an OxyGo for five years. However, for the past year, I have faced issues regarding the replacement unit. Medicare's agreement states that after sixty months, a new unit should be provided, which expired over a year ago. The local Lincare office in Tilton, IL has offered four "refurbished" units, all failing shortly after. Despite the excellent assistance from the Tilton staff, securing a new unit has been unsuccessful. I am still paying for a new unit through Medicare and Mutual of Omaha, leading me to believe this may border on Medicare fraud. The reliance on tanks restricts my activities greatly. I implore for a prompt resolution by providing a new (not refurbished) unit quickly to improve my quality of life. - Paul E. M.

I have been a loyal customer of Lincare for several years, using their CPAP supplies. Following my retirement in [redacted], my insurance coverage was dropped after a knee replacement surgery, leaving me uninsured for a couple of years. Despite this, I always made timely payments to Lincare for my supplies. When I informed them about my insurance situation and requested no further deliveries, I assumed it was settled. Recently, I have started receiving calls from a collection agency regarding this matter. Upon checking my credit report today, I was surprised to find out about this debt being sent to collections without any prior notice from Lincare. I never received any communication from them about a delinquency, and I would have taken care of it if I had. I am looking to dispute this claim and have it removed from my credit report.