LifeStation Customer Service Issues

At 9:58 AM on 12/12/20, I was at United States Postal Service located at [redacted] Kempsville Road, Virginia Beach, VA, with a friend to return a malfunctioning Life Station equipment. I carefully placed the machine and the necklace with the emergency button inside the original box with the initial return address label. I realized afterward that I forgot to include my name and address on the box. My name is Roseann Morgan, residing at [redacted] Fairway Drive, Chesapeake, VA. In the midst of a long line at the post office, the machine started making noise and a kind postal worker had to intervene to secure it properly. He mentioned that without his help, the package might not have been delivered due to the noise. My tracking number for the return label is 9[redacted] 0[redacted] [redacted] 62.

I keep receiving a battery warning repeatedly on my base unit, despite trying to clear it. I am looking to find out what type of battery is needed and how to replace it. I attempted to use the chat feature but found it to be complex. My name is Jean Skora. Although my email is [redacted], I am unable to recall the password. I only have a combination code [redacted] and a pin number. I have requested a password reset link but have not received one yet. The last representative requested a photo of my unit.

I recently contacted Aetna Medicare for assistance and was connected with a LifeStation representative named Jessica. Unfortunately, upon mentioning I was calling on behalf of Aetna Medicare, Jessica abruptly ended the call. This behavior is unprofessional and unacceptable. Jessica has disconnected on me twice, today and a few weeks ago. As a disabled Veteran, I expect better treatment and find her actions disrespectful. Following the second disconnection, I called back and expressed my dissatisfaction, letting Jessica know that her behavior was being recorded. I admit my response was not polite, but her rudeness provoked my reaction. Jessica needs to be held accountable for her actions.

I am experiencing difficulties accessing my account online. I am unable to log in or create a new account as I do not remember my user ID or password. Despite having my account number, the system does not seem to recognize it. Additionally, there have been issues with processing my auto-pay information multiple times. Initially, I used my routing information successfully until December [redacted], then it failed in January [redacted]. I subsequently tried using my debit card, which worked once but then failed. Currently, I have provided a credit card for auto-pay. It is important to note that the payment issues are not due to insufficient funds.