Lemonade Customer Service Issues

I have a Lemonade renter's policy and would like to know if it covers blood cleanup for a suicidal friend I'll be having over. I already checked my policy but couldn't find this information. It would be helpful if there's a specific section I can refer to. Thank you.

I need to cancel my policy immediately because I can't move into my new place due to black mold. The landlord agreed to a full refund, including application fees, but I can't reach anyone to help me. Faith D was not helpful at all. Policy Number: LP17E27881 Policy Holder: B. Johnston Email: [redacted] Phone: [redacted]

I am having trouble getting in touch with anyone to change the address on my renter's insurance. I recently moved to another unit within my apartment complex and need to update my policy with the new unit number. I wish to maintain the existing policy as my residence remains within the coverage area. Kindly adjust my address to: 22 Chorro St, Apt. [redacted], San Luis Obispo, CA [redacted].

I signed a lease for my sister at the Majorie Apartments in Spokane in May [redacted]. Unfortunately, my sister took advantage of me, and I had to clean out her apartment in August. Even though the apartment was rented to another tenant in September, the rental insurance payments are still being deducted from my account. I would appreciate it if you could cancel the insurance for apartment [redacted]. Dealing with this situation has been a nightmare, and I can't afford to keep paying for insurance on an apartment she no longer lives in. I hope to resolve this before December to avoid another payment being deducted. My contact number is [redacted]. Thank you for your assistance. Gazelle Stasney.

I have been trying to obtain a quote for the past two years. I have completed the online forms but still have received no answers or a quote. I cannot find a working phone number for Lemonade. It seems like they have too many customers and are not interested in new accounts. As a former Manufacturers Rep with an 8-state territory, managing two senior citizens, hiring and training 30 salespeople, and being the head of the household, I don't have much time to keep waiting for answers. My dog is very important to me and if a business is too cheap to afford a phone system, what will happen in an emergency? I need answers today, can't keep waiting for someone to read an email.

My nephew recently had an issue with Lemonade regarding his homeowners policy eligibility. Lemonade is usually highly recommended, but due to a timing issue, he was unable to secure coverage when he first inquired. However, I was informed he might be able to get a policy now. Unfortunately, when he called today, he was advised that he had already called before and couldn't proceed further. I, as his Aunt Mary, am reaching out to see if I can represent him in this matter and help him finalize the insurance process with Lemonade. -Aunt Mary Jacob Email: [redacted] Phone: [redacted]

Lemonade is threatening to cancel my policy due to non-payment. I encountered an issue where I mistakenly accessed a fraudulent website, strease.top.com, which charged me $39 without authorization. Upon realizing this, my bank, Chase Bank, recognized the charge as fraudulent and cancelled it immediately. They also sent me a new card, which should arrive within the next two to three days. I understand if Lemonade needs to cancel my policy, but I kindly request a brief extension. I will update the payment information as soon as I receive my new card and notify you promptly. Having a phone number for direct contact with Lemonade would be beneficial in situations like this.

I have been attempting to obtain a new quote. The system informed me of an existing account and said it would send a login code, which I never received despite trying three times. Can I not contact by phone? The contact form requires an email - does this imply no phone support? I have a complex issue to address. Instead of a Lemonade response, I received a form from GoHuman asking if the matter is resolved. It is not. I cannot compel Lemonade to send the security code, and I cannot locate their phone number to address their web response glitch. I have opted for another company that values its customers' concerns.

I had a frustrating experience trying to get renter's insurance from Lemonade. When I attempted to sign up, the system told me I already had an account, even though I didn't remember ever using their services before. The email with the security code didn't arrive after multiple attempts. There was no phone number to reach out for assistance, only email support. After contacting them, I received an automated email with a case number but no follow-up from a support representative. In the end, I decided to go with a different insurance company that provided excellent customer service. Lemonade's lack of support and follow-through left me feeling like they don't prioritize their customers, despite being touted as a top choice. It's disappointing and makes me question their reputation.

I sent a payment of £[redacted] to my sister's account in Nigeria on December 9, [redacted]. However, the payment has not yet reflected in her Fidelity account. Her bank instructed us to contact Lemonade as the payment was successful on the app. My friends have experienced a similar issue with Lemonade, which was resolved. I urgently need this matter resolved as the payment is for something important. Thank you.

I previously reached out regarding my transition from Farmers insurance to Lemonade. My policy with Lemonade started on December 1, [redacted], while my Farmers policy ended on December 3. Despite Lemonade's assurance that they would inform Farmers of the change, I received an unexpected bill exceeding $3,[redacted]. Farmers instructed me to request a DECLARATIONS PAGE from Lemonade to confirm my switch to them on December 1, mentioning my Farmers policy number as [redacted] and Lemonade policy number LP[redacted]84. They prefer to receive this information via email at [redacted] I am reiterating my request for Lemonade to promptly send the DECLARATIONS PAGE to Farmers to confirm my coverage from December 1 with them. I trust this clarifies my expectations for Lemonade.

I have been trying to send a completion certificate for work I completed but have not succeeded. I've sent three emails since March [redacted]. Lemonade keeps requesting the certificate from me. My point of contact is Adjuster Candace Loyd. My policy number is LP748C8BB84, and my claim number is LC5D11E947. I am Stephen Flanagan. Do I need a better email address or a mailing address to send the information to? I've been sending it to [redacted] Please help. Thank you, S Flanagan.

Last week, I received a letter stating that the June payment for our home insurance may have been declined by our credit card but I misplaced the letter. Our address is [redacted] Craig Lane, Vacaville, CA [redacted]. The policy is written for Frank and Kathryn Thatcher. I contacted our credit card company and they confirmed that we have funds available to process the charge. Can you please investigate this issue for us? Additionally, we need a declaration of insurance for our records for [redacted], as we have not received it yet. Kindly email this to [redacted] Thank you.

I need to update the information on my insurance policy. Insurance Number: LP247A90D06 I have to keep a Renter’s Insurance policy with a minimum of $[redacted],[redacted] liability coverage. You can choose Resident Shield or another insurance provider. Include Noel as an “Additional Interested Party” with the following details: Noel on the Parkway PO Box [redacted], Coppell TX [redacted].